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Apply the Learning Curve

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Apply the Learning Curve Theory

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Document Type: Term Paper
General Topic: Business - Operations
School Level: Master
Sources: 2
Views: 221
Words: 654
Pages: 2
Paper #: 4980880


Marios Pizzeria: Layout simulation

At the beginning of the scenario, the new manager of Marios Pizzeria has two main objectives: to increase the establishments profitability and to increase the restaurants efficiency when serving customers. The average customer wait time was 11.67 minutes and the average line length was 3.21. Customers were walking out before purchasing anything as a result: a relatively greater percentage of potentially more profitable tables of 4 (37 in total) left before placing orders, while a smaller percentage of potential tables for 2 left (2 customers). To deal with these problems, the manager initially increased the numbers of wait staff and kitchen staff, and also split some of the tables for 4 into tables for 2, thereby increasing the available space and potential for table turnover. These measures reduced line length, wait time, and the numbers of customers who balked but proved to be imperfect solutions, given that more waiters and kitchen staff resulted in more underused persons during slow times, thus increasing operational costs and decreasing profits.

Improvements in technology in the form of Menu Point, an automatic order taking system, and the use of an efficient oven created by Plax Ovens had a far more

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