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Excerpt from Case Study:

Employee and Industrial Relations

...... One of the best ways to find out exactly what those inspirations should consist of is simply to ask the employees. Most companies conduct regular evaluations of their employees so that they can determine who is being productive and who is not. But few organizations go beyond the who to find out the why. Knowing what makes some employees more productive than others is crucial information to have in order to design an improvement strategy. Therefore, company evaluations should be expanded to include either interviews or surveys asking employees what motivates them. This will also provide a forum for employees to air any grievances they might have, without fear of repercussion. Just as employees need to take criticism constructively, management needs to do the same. When used constructively, criticism is the strongest building block of improvement
This brings up another important part of keeping employees happy, which is making sure that they feel secure. Employees need to know that they can come to management with a complaint, or even to blow the whistle on another employees misconduct, without fear of being fired or punished in some other way. According to Wiscomble (2002) some of the most successful companies in