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Marketing Regulation and
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Marketing Regulation and Consumer Behavior
...... Retail service centers that work offline rather than online often hire employees that are less skilled because they can, and often pay them minimum wage rates or less in other countries, which for many employees is barely enough to compensate them for drive time to work much less raise a family (Gandhi & Ganesan, 2002). If retail centers continue to provide employees with little income and little incentive to work, they will continue to have high turnover rates. The employees that do work for companies will harbor resentment or bad feelings toward the company because they will feel as though they are not paid equitably for the time they do put into their work (Nelson, 1994; Gandhi & Ganesan, 2002)
According to a report prepared for a trade union seminar in the late 1960s, manpower problems were a huge concern in the service sector among international companies. This trend has continued in the present. This early report, printed in 1967, shockingly describes in detail how troubling the manpower problem in the services sector is. The report notes that there was an information gap at the time among companies with regard to why manpower in the services sector was lacking.
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