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Organizational Behavior Terminology
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Organizational Behavior Terminology and Concepts
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In the restaurant business, diversity should ideally reflect the environment. Kitchen staff should be multi-gender if not multi-ethnic. The front of house does not necessarily have to reflect the clientele (particularly with regards to age) but should roughly reflect the demographic of the area. Ensuring diversity is a relatively simple process, as the result of a hiring process whereby applicants of all types are treated equally. Diversity in management is more difficult to achieve, and may require a mentorship program in order to succeed (Cullen, 2007)
Communication is the process by which thoughts, ideas and concepts are conveyed between one or more people. It is often thought that communication is verbal, but the majority of communication is non-verbal, through tone, through body language, through silences and through eye contact......
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