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Excerpt from 'Literature Review' chapter:

The Human Dimension of Future Business Management

...... The problem arises when companies are led by people who lack the proper communicative and decision-making skills, along with the ability to adequately negotiate the power struggles that arise. According to Boella & Goss-Turner (2005), the 21st century human resource model is one that reflects a people-oriented focus throughout the organization, including respect for the individual, full utilization of individual abilities and sophisticated policies for employee involvement (p. 32). This approach can generate the necessary actions and communication strategies to facilitate smooth operations. The future of HR management will clearly emphasize a more person-centered approach to employee relations (Lengnick-Hall et. al., 2009)
The issues of employee-management relations have changed significantly over time. In the old workplace, productivity was far more closely managed than relationships. The new workplace, however, is a place where relationships between employees and management are considered paramount (Kearns, 2003). In the modern workplace, employees and employers recognize their interdependence, and work together to create a superior product or service. It also allows people of diverse backgrounds and status to coexist peacefully, and for the needs of individual employees and their families to be taken into account in the planning process (Avery & McKay, 2006)......