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The implication of self service technology is applied in hotel industry

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Brief History of SST Technology in Hospitality
Without a clear understanding of the innovative manner in which the hospitality industry has grown, both domestically and internationally it might be easy for the modern consumer to assume that advances in technology are not a priority in the industry. This would be an assumption made in error, as historically speaking the hospitality industry has been demanding and producing innovation since it began. The industry has led the way in the development especially of food and beverage transportation, storage and preparation, business strategy developments as well as communications technology so they can more easily provide the consumer with quality at an increasingly rapid rate of delivery. A modern consumer, without a clear knowledge of the historical place of the hospitality industry in business, might ask if the hospitality industry is seeking technology as it is being developed in other industries or if it is embarking on the demand for specialized technology to continue to grow its businesses, in specialized ways, such as through SST. The answer is that staying ahead in the global economy requires a continued effort to demand specialized technology services as well as to embrace those that are making