Information Technology's Impact on Quality Research Paper

Download this Research Paper in word format (.doc)

Note: Sample below may appear distorted but all corresponding word document files contain proper formatting

Excerpt from Research Paper:

The need for continually creating and updating the security techniques and technologies involved in an enterprise system is the ethical responsibility of the IT professional.

In order to successfully protect the information and intellectual property assets of a firm, an IT professional also needs to make a personal commitment to stay as current as possible on existing and future technologies (Pemberton, 1998). This commitment needs to be supported by the leaders of an IT organization within a firm, complete with budgets created to pay for ongoing certification and training. The continual pursuit of professional competence is an ethical requirement of any IT professional and any leader of an IT function must continually focus on how to create a culture that embraces learning and change (Gotterbarn, 1999). From an ethical standards standpoint, lifetime learning is not an option, it's a requirements. As knowledge is the precursor to behavior, IT professionals need to choose which specific areas of ongoing, lifetime education they will excel in over time. The need for security experience, specifically in the areas of intellectual property, is particularly important. Concentrating on these areas assures job security as the skill sets of information technology professionals who understand security are in high demand (Stapleton, 2007).

Another ethical standard that IT professionals need to continually strive to stay on top of are the existing laws and covenants that govern the use of key corporate assets and define the methods by which intellectual property can be accessed. Of particular importance are the processes and procedures for safeguarding corporate information assets and their access internally and externally from the organization (Stapleton, 2007). IT professionals need to understand the auditable, verifiable steps required to check in and check out information for use internally. Most important, the IT Professional must also understand how to assess the risks and potential compromises of allowing external access through authentication, single sign-on and the use of non-sanctioned IT systems on the corporate network (Gotterbarn, Miller, 2010). All of these aspects of IT security need to be a core set of the IT professionals' skills and expertise if they are to protect intellectual property and ensure their organizations can stay and grow profitable in future years.

IT Leadership Ethical Standards

Leaders within any organization have an immediate and very significant impact on their cultures (Butcher, 2009). When an IT leader makes a decision on an ethical issue, the interpretation of their judgment is seen as the new norm or baseline of ethical behavior internally. IT leader's credibility, trust and ability to get work done with their teams are directly related to their authenticity and transparency in making decisions over a period of time (Cary, Wen, Mahatanankoon, 2003). The relative consistency and stability of any IT leader will be reflected in how much influence they have outside their organization and how efficiently they can accomplish complex, interrelated tasks with other departments. In short, an IT leader's ability to function successfully in their role is directly related to the level of credibility and trust they have created. Ethical judgments and decision making further solidify and strengthen the ability of an IT leader to get work done (Grupe, Garcia-Jay, Kuechler, 2002). With so many benefits to an IT leader of being ethical, it is critically important that they concentrate on a core set of ethical standards in their professional lives. IT leaders also need to take a dimensional view of ethics as their impact on organization is so significant and lasting.

The first dimension from an IT leadership standpoint is the need to fully articulate and explain responsibilities to the departments or divisions they manage (Kallman, 1992). They must also define a culture of continual learning and focus on how best to equip their departments and divisions with the necessary skill set to manage increasingly higher levels of security, authentication, intrusion detection and prevention of phishing attacks for example. The IT leader needs to also define the ethical and moral boundaries and expectations for each position in their organization. Even more important than the specific areas of functional responsibility is the need to clearly define the ethical and moral expectations and show how through annual reviews performance will be measured, is critical to creating a strong culture (Stapleton, 2007).

An IT leader also needs to be very clear about the ethical and unethical use of IT resources, and provide guidance as to how best to manage situations that call for judgment of their use (Grupe, Garcia-Jay, Kuechler, 2002). These decisions of IT resource use need to be made from the context of protecting the organization's assets while also being agile and flexible enough to provide support for new business initiatives as well.

IT leaders need to be cognizant of how powerful their roles are in defining the future ethical and moral expectations are within an enterprise. The need to protect and safeguard information systems and intellectual property needs to be balanced against the evolving needs of their organizations, many times requiring IT leaders to choose between supporting a business initiative or not based on potential risk (Gotterbarn, Miller, 2010). As enterprise-class systems become more role-based in their use of analytics, applications, databases and legacy data, IT leaders have difficult decisions to make on how much risk their organizations should take in supporting new strategies (Cary, Wen, Mahatanankoon, 2003). The CIO and his immediate direct reports are all evaluated from a performance standpoint on how well they minimize risk and security threats to the enterprise systems they are responsible for. From an ethical and moral standpoint, the CIO needs to ensure the intellectual property and information assets of the organization are protected yet must also provide a level of agility in their use so business objectives can be attained (Dillon, 2010). This is the paradox of any IT leader. The need for securing information assets and intellectual property is critical to preserving the competitive uniqueness and differentiated value of the organization, yet that data must also be made available to support ongoing initiatives as well. The ethical dilemmas becoming greater the more responsibility an IT leader gains over their career. For the CIO, the ethical and moral dilemmas are often very complex as the data and intellectual property they control is extremely valuable (Miller, 2009). This is why the CIO must always strive for authenticity, transparency and a high moral and ethical level of conduct as their decisions immediately affect the core intellectual property, information assets and ultimately the careers of those in his department and potentially across the entire company (Butcher, 2009). The CIO is also increasingly being held accountable for changing IT cultures and making them more focused on business results, not just providing the IT dial tone. The ethics of CIOs increasingly need to focus on intermediating these two extremes of their roles to ensure consistency of ethical decision making is achieved (Cary, Wen, Mahatanankoon, 2003).

Organizational Strategies for Managing Unethical Employee Behavior and Safeguarding Data

The greatest threat companies consistently face are their own employees, suppliers and contractors accessing and using applications, data and network-based resources over unsecured networks or for unauthorized purposes. Of all security threats, this is the most significant in that it can drastically reduce the ability to track and stop unauthorized access over time. While organizational policies are often created to specifically deal with this issue, only a small minority of companies rely on multi-tier based and role-based authentication technologies to ensure compliance (Dillon, 2010).

Organizational strategies designed to protect confidential data and assure intellectual property is effectively used need to rely on role-based application definition and development. The latest generation of IT systems is specifically being designed to allow for greater levels of control over information assets, intellectual property and the accessibility of confidential data (Cronan, Leonard, Kreie, 2005). The role of the CIO needs to be one of defining rights by individual and group, also defining the best possible approach to creating shared ownership of confidential data. Using this type of security strategy, only those individuals with a specific role and job that requires them to use confidential data will have access to it.

Role-based access to confidential data including specifics of intellectual property also center on the auditability of these technologies in the latest enterprise systems as well (Dillon, 2010). Being able to audit which person in an organization gains access to the data, when, how long they use it, if they change it or not, and whether they attempt to duplicate it, and how they use it to do their jobs can all be tracked. This type of security is critically important with any confidential data, even more so with data pertaining to intellectual property.

Where companies invite problems into their security strategies is in not defining the overall strategies for security at the enterprise level to begin with. This often creates a "free for all" mentality when it comes to accessing and using IT's resources in addition to relying on stop-gap measures to control the flood of outgoing…[continue]

Cite This Research Paper:

"Information Technology's Impact On Quality" (2011, November 07) Retrieved December 5, 2016, from http://www.paperdue.com/essay/information-technology-impact-on-quality-47215

"Information Technology's Impact On Quality" 07 November 2011. Web.5 December. 2016. <http://www.paperdue.com/essay/information-technology-impact-on-quality-47215>

"Information Technology's Impact On Quality", 07 November 2011, Accessed.5 December. 2016, http://www.paperdue.com/essay/information-technology-impact-on-quality-47215

Other Documents Pertaining To This Topic

  • Technology s Impact and Added Value

    " (Fitzgerald, 2006) Groupware technologies are those of either: (1) 'synchronous' groupware; or (2) 'asynchronous' groupware. Synchronous groupware is used when real-time communication is needed and Asynchronous groupware is used where users access group information at different times. Another groupware technology feature is whether the users are working in the same location or in different locations. For the company that has several various workgroups that, while separate units, are required

  • Information Technology IT Governance

    IT Governance. The ambiguity in quantifying Information Technology's (IT's) business value, the lack of communication with the business side of the house, executives' limited understanding of and low respect for IT and IT staffers' inadequate business skills all contribute to an organization's inability to maximize their return on IT investments (Jeffery and Leliveld, 2004). IT management and governance is a discipline that is receiving lots of recent attention because it offers

  • Information Technology IT CSR Strategic Corporate the

    Information Technology (IT) CSR Strategic Corporate The modern day businesses are more globalized based on which economic and corporate concerns have given rise to the concept of corporate social responsibility. The new economy has had a great effect on the knowledge that the stakeholders now have. One of the main aims of corporate social responsibility is that corporations being an important part of the society and communities must address various environmental and

  • Information Technology and Its Uses

    Nanotechnology attempted to show the potential of this new technology and included the wide range of fields that are connected to the concept of the nanometer scale. These include machining, imaging, metrology or measurement, micromachines, instrumentation and machine tools, scanning probe microscopy, fabrication of components, nanoelectronics, molecular engineering, among others. (Journal Review: Nanotechnology) Another important step in the development of this technology in both a practical and theoretical sense was

  • Information Technology Ansos One Staff

    The goal of any hospital is to provide the best quality care that they can at the least expensive cost possible. The way that they do this is by having the right staff in place to care for patients in the most effective way. Scheduling has notorious caused issues within nursing units. Using an automated system allows for nurses to spend more time and attention on patient care and less

  • Information Technology Holds Great Promise for Improving

    Information Technology holds great promise for improving the way a government serves its citizens in various services it conducts to the citizens. This rapid adoption of information technology has produced substantial benefits to the citizens, tax payers, and businesses alike. It is therefore recommended for every particular government to develop digital services to streamline all its operations. One area where governments should enhance its key functions is the establishment of

  • Information System Internet Strategy Information Technology and Internet...

    Information System/Internet Strategy Information technology and Internet systems have become such an integrated part of life today that all businesses of any significant size have at least some form of electronic media as part of their daily operations. Indeed, it is difficult to imagine how any business could function without at least an e-mail platform or an electronic database connection. What I have learnt about decision making, the role of information,


Read Full Research Paper
Copyright 2016 . All Rights Reserved