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¶ … organization's structure?
This source will be able to give thorough information about the company organizational structure. It is reliable, however, it may be a bias source. It displays their financial results for their fourth quarter, which thoroughly explains their financial and business goals and how the company intends on achieving the goals.
California Pizza Kitchen. (2011). California pizza kitchen. Retrieved February 11, 2011 from http://www.cpk.com/
How decentralized is it?
This article was posted in LA Magazine, a respected source from the southern California area. The source appeared to be a nonbiased source.
Lacter, M. (2008, August). Second helping. Retrieved February 11, 2011 from http://www.lamag.com/article.aspx?id=9122&page=
What are the lines of authority and communication?
This source posted information about the structure of the California Pizza Kitchen's authority figures changing position. It was truthful and reliable, as it had direct information from sources.
Business Wire. (2003, July 24). California pizza kitchen announces CEO resignation; Co-founders and current co-chairmen will reassume roles of CEO. Retrieved February 11, 2011 from http://www.allbusiness.com/company-activities- management/company-structures-ownership/5742203-1.html
What are the roles of teams, committees, and task forces?
This information is unbiased, truthful information. It is directly from California Pizza Kitchen, and relays the most current information about investor relations.
California Pizza Kitchen. (2011). Audit committee charter. Retrieved February 11, 2011 from http://investor.cpk.com/documentdisplay.cfm?DocumentID=6752
Business Wire. (2011, February 10). California pizza kitchen announces financial results for the fourth quarter and fiscal year 2010. Retrieved February 11, 2011 from http://investor.cpk.com/releasedetail.cfm?ReleaseID=549350
What measures are used to evaluate performance?
The first reference shows that customer satisfaction is a primary goal of California Pizza Kitchen. The company requests customer input in order to improve their business overall.
The second source displays California Pizza Kitchen's emphasis on the importance of their financial success. This source is reliable, as it posts updated stock information on a daily basis.
California Pizza Kitchen. (2011). Customer satisfaction survey. Retrieved February 11, 2011 from http://www.cpksurvey.com/Projects/CPKI_CSI_WEB/Index.aspx
WikiInvest.com. (2011, February 11). California pizza kitchen (CPKI). Retrieved February 11, 2011 from http://www.wikinvest.com/stock/California_Pizza_Kitchen%20%28
CPKI%29/Goodwill_Intangible_Assets
People
What are the skills, experience and knowledge of the firm's employees?
This information is a factual description of the job…
Significant symbols of the California Pizza Kitchen include their intangible values system and their tangible technology. The first source is reliable, as it is the direct website of California Pizza Kitchen, however, it is hard to say how each individual responds to the corporate values system. The second article is retrieved from a restaurant news team, which objectively reviews California Pizza Kitchen's new tabletop technology.
California Pizza Kitchen. (2011). Respect, opportunity, communication, and kindness. Retrieved February 11, 2011 from http://www.cpk.com/careers/rock/
Liddle, A.J. (2010, September 17). CPK tests tabletop technology. Retrieved February 11, 2011 from http://www.nrn.com/article/cpk-tests-tabletop-technology
Resolution often needs to be imposed from above. A third type of communication problem at firms operating a matrix structure is that of corporate culture clash. In the case of Spectrum, the regional head office may wish to impose upon the different product functions the head office corporate culture. Each of the functional firms, however, may have its own culture and may find that it benefits from certain cultural differences.
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