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Solution Identification
To identify a solution, one must understand the nature of the problems. In addition to what has already been identified, it is worth noting that failure to reach the original objectives is not just an execution problem, but a problem with the objectives themselves. A 20% increase in sales would in most mature businesses be considered phenomenal in nature. So the failure to reach an unrealistic goal is hardly a failure at all; it was inevitable. So a starting point is to set realistic objectives before worrying about why they were not reached.
That said, there is more that the company can do. Never turning over bosses is another solution. One of the identified issues is that there was a new boss who took months to figure out how to do their job. That's not exactly professional caliber. In that case, if there are no professional caliber employees available it might have served the company well to ensure that the old boss never left.
Continuous Process Improvement
Rummler (2010) notes that "quality is a never ending quest and continuous process improvement is a never ending effort to discover and eliminate the main causes of problems." There are several objectives to a continuous process improvement program. These are to "reduce variation, remove activities that have no value to the organization and to improve customer satisfaction." So in sales, variation...
The sales people need to use the same techniques, the same scripts and definitely should never attempt to tailor the sales pitch to the individual customer. Customers hate having their individual needs recognized by sales people. It will totally increase customer satisfaction to read a script to them rather than engage them in a two-way dialogue. As for activities that have no value to the organization, those definitely need to be removed. Sales people should not be wasting time eliminating waste from their bodies while on company time -- new cameras will ensure that they are only performing functions that directly add profit to the shareholders. The old cameras didn't work because there clearly were not enough of them, and the employees have bad attitudes. Those attitudes can be remedied with tighter centralized control. Then the company can have continuous process improvement.
Do More with Less
The current staff is probably bloated. That is why they do not have good attitudes. Therefore, a culling is required. Capellon Pharmaceuticals needs to do more with less (Clark, 2010). There is no reason why cutting the sales force by 20% shouldn't allow the company to increase sales by 20%. Some of those cut are probably just dead weight -- not everybody is going to be a top performer. Basically what the company needs is to respond to customer demands for more service by cutting junk…
References
Clark, D. (2010). Excellence. Big Dog and Little Dog's Performance Juxtaposition. Retrieved February 21, 2014 from http://www.nwlink.com/~donclark/perform/perform.html
Rouda, R. & Kusy, M. (1995) Organizational development. Cal Tech. Retrieved February 21, 2014 from http://alumnus.caltech.edu/~rouda/T3_OD.html
Rouda, R. & Kusy, M. (1996). Managing change with large-scale, real-time interventions. Cal Tech . Retrieved February 21, 2014 from http://alumnus.caltech.edu/~rouda/T5_LSRTOD.html
Rummler, G. (2010). Continuous process improvement. Big Dog and Little Dog's Performance Juxtaposition. Retrieved February 21, 2014 from http://nwlink.com/~donclark/perform/process.html
Please see "Stake Holder: The Taliban" for more information regarding virtue ethics. The farmers who are growing poppy plants have a logical stake in this moral dilemma as well. If their crops are destroyed they will have no alternative but to join the Taliban to help settle their debts. They are in a precarious position where they are often forced to grow poppies because they are a very lucrative and
Proactive and reactive - the Solution-Focused parent begins with a plan then continually evaluates how the plan is working, allowing modifications to be made to maximize its effectiveness (CEUS, 2005, p.1). Bruce (1995) believes that implementation of active, diverse strategies and interventions, including role-playing, artwork, homework assignments, interpretations, visualizations, and reframing help children and adolescents achieve their goals. Active rather than directive - the Solution-Focused perspective includes the belief that helping
The card will also track such mundane items as; what the customer eats or drinks, what the customer purchases, how long the customer receives a back-rub of massage, or even if the customer decides to have his/her hair cut while at the spa. This information can then be input into a database which will generate reports on a daily basis for Day-Ja-Vu's marketing group, whose responsibility it will be to shift
Identification Information Greg Smith Date of Birth: May 1, 2003 Elmer Elementary 121 Lincoln Street Boston, Massachusetts Reporter: Name Chronological Age: 9 years 10 months Referring District: Elmer Public Schools Greg, age 9, lives in Boston with his mother Eileen, his father visits a few times a year and he has no other siblings. Greg has lived with Eileen since birth and only lived with his father until after the divorce when he was 7. Mother has recently remarried.
The problem Bounce House is facing is lack of a formal or informal training program for its employees. This is a problem the organisation cannot afford to ignore given its implications on organisational performance. Already, the business is grappling with reduced customer satisfaction and declining revenues, in large part due to lack of professionalism on the part of its staff. The importance of a skilled and knowledgeable workforce cannot be
Solution-Focused Therapy The author of this paper is about to offer a brief literature review of what has come to be known as solution-focused therapy. Included in that literature review will be several specific topics or examples that are within the solution-focused therapy paradigm. These include the history of the theory, the use of language to help create a solution-focused therapeutic environment, the role of family history when it comes to