Usability and Website Navigation an essay

Download this essay in word format (.doc)

Note: Sample below may appear distorted but all corresponding word document files contain proper formatting

Excerpt from essay:

The Web Accessibility Initiative (W3C) specifically concentrates on defining the intersection between usability for those who are handicapped, the elderly, and those that are faced with limitations in terms of being able to get online. The reliance on ISO Standard 9241-11 (Green, Pearson, 2006) defines the extent to which there are uniformity in the design of graphical interfaces and the use of consistently of navigational aids in the form of buttons, structure of menus, and accessibility of taxonomies including support for multiple entry points and roles-based access and use of the content on the website.

PART B- Which of the above do you feel would be most usable and appropriate for an increasingly large population of older users. Why? Give your reasons.

Of all the techniques defined within Part a of this paper, the VARK-based methodology, with its support of multiple catalog types and structures of data through variation in taxonomies, appears to be the best for an increasingly larger population of older users. Inherent in VARK-based usability methodologies is the need to continually create surveys and research of the user base to understand nuances and how they prefer to navigate the website. There is also the need to stay in step with how these users are changing as well. Apart from the stereotypical approaches of designing websites for an older population of users there is also the need to compensate for how wide the variation in color, spatial distance and content navigation are between age groups (Becker, 2004). Empirical research in this area specifically illustrates a difference in how older members of the population perceive navigation online and therefore require a wider diversity of publishing platforms or channels. The VARK methodology with its support of a variety of catalogs and the inherent system integration within this approach also further minimize the risk across a websites' usability by allowing older users to access the website content from a variety of vantage points. Additional reasons for supporting this approach are nurturing of loyalty for the website over time by integrating customer recommendation systems and allowing for multiple paths of navigation through the website as well. VARK as a design methodology also supports the concept of allowing users to create their own persona or identity online through personalization (Cappel, Haung, 2007). For all of these factors, the VARK methodology aligns with the changing usability needs of an aging population with regard to their use of websites.

PART C-Briefly assess and critique your work - identify what you have learned and what you could do better next time.

This paper is strategic in nature and portrays usability both from the standpoint of the user, and integrates in analyses from previous empirical studies of older adults using the Internet (Becker, 2004) while taking a process-centric view of how websites can increase their usability and ease of navigation. What is missing is a drill-down to the next level of analysis, specifically how the creation of interprocess and system integration can lead to stronger and more adaptable levels of usability over time. There is also the need to define how the VARK methodology would be implemented through an execution plan that would include a questionnaire, a schedule for periodically gaining feedback, and a means to analyze and take action on the results. This paper has defined the theoretical and empirical landscape of usability from the interprocess standpoint first, then looked to the pragmatics of how systems can be implemented together to allow for loyalty to be generated over time. Another key determinant of usability is the ability to deliver multiple navigational paths through a website and support multiple persons or roles of users. This needs to be defined from both a taxonomy-based as well as personalization perspective as well.

Appendix I: Web 2.0 Applications




Online diary or journal entry on the Internet, which primarily supports text, photo (photoblog), video (vlog), and audio (podcast) formats

• Google, AOL, and Yahoo offer free blogging platforms


• Web service that gathers related content from more than one source

• IBM's mashup applications enable project managers to match team resources with a map to identify the geographical locations of the resources

Peer-to-Peer Networking

• a technique for effectively sharing music, audio, and text files

• Napster and Gnutella are popular peer-to-peer networks

Real Simple Syndication (RSS)

• Feed-based technology that, with the aid of an RSS reader, enables users to subscribe to newly released content such as text, Web pages, sound files, photos, and video

• RSS feed may contain the full content, for example a podcast, or simply a link to the content

Social Media

• Encompasses all online tools (blogs, podcasts, Wikis, social networks, vlogs) and Web sites enabling people to share content, such as text, audio, picture s, and videos

• Popular social media sites include YouTube (video) and Flickr (photos)

Social Networking

• Web sites that permit users to create online networks and communicate with friends and colleagues

• Social networking sites include MySpace, Friendster, Facebook, and Friends Reunited, and business networking sites include LinkedIn and Ryze


• Allows users to bookmark or rate online content to share their recommendations with other online users

• Typically used by publishers of media sites attempting to benefit from users' recommendations

• Popularized by sites such as Digg and, which enable users to publish, categorize, and share their bookmarks


• Enables users to create and edit the content of a Web site, leveraging the expertise of online users

• Consumer Wikis enable users to comment on content, in addition to editing content

• Wikipedia, a community Wiki encyclopedia, includes approximately 1.3 million English-language articles

Sources: (Bernoff, Li. 2008)


D Applen. 2002. Tacit knowledge, knowledge management, and active user participation in website navigation. IEEE Transactions on Professional Communication 45, no. 4 (December 1): 302-306 (accessed March 22, 2009).

Josh Bernoff, Charlene Li. 2008. Harnessing the Power of the Oh-So-Social Web. MIT Sloan Management Review 49, no. 3 (April 1): 36-42. (accessed March 21, 2009)

Shirley Ann Becker. 2004. A study of web usability for older adults seeking online health resources. ACM Transactions on Computer-Human Interaction 11, no. 4 (December 1): 387. (accessed March 24, 2009).

Nico Brooks, Harrison Magun. 2008. Navigational behaviour and sponsored search advertising. International Journal of Electronic Business 6, no. 2 (March 1): 132. (accessed March 20, 2009).

James J. Cappel, Zhenyu Huang. 2007. A USABILITY ANALYSIS of COMPANY WEBSITES. The Journal of Computer Information Systems 48, no. 1 (October 1): 117-123. (accessed March 20, 2009).

Xiang Fang, Clyde W. Holsapple. 2007. An empirical study of web site navigation structures' impacts on web site usability. Decision Support Systems 43,

no. 2 (March 1): 476. (accessed March 22, 2009).

David Green, J Michael Pearson. 2006. DEVELOPMENT of a WEB SITE USABILITY INSTRUMENT BASED on ISO 9241-11. The Journal of Computer Information Systems 47, no. 1 (October 1): 66-72. (accessed March 19, 2009)

Gregory R. Heim, Kingshuk K. Sinha. 2001. Operational Drivers of Customer Loyalty in Electronic Retailing: An Empirical Analysis of Electronic Food Retailers. Manufacturing & Service Operations Management 3, no. 3

(July 1): 264-271. (accessed March 27, 2009).

Gregory R. Heim, Kingshuk K. Sinha. 2002. Service process configurations in electronic retailing: A taxonomic analysis of electronic food retailers. Production and Operations Management 11, no. 1 (April 1): 54-74. (accessed March 22, 2009).

Muhammad Muazzem Hossain, ABM Abdullah, Victor R. Prybutok, Majharul Talukder. 2009. The Impact of Learning Style on Web Shopper Electronic Catalog Feature Preference. Journal of Electronic Commerce Research 10, no. 1 (February 1): 1-12. (accessed March 23, 2009).

Younghwa Lee, Kenneth a Kozar. 2009. Designing usable online stores: A landscape preference perspective. Information & Management 46, no. 1 (January 1): 31.(accessed March 23, 2009).

Mie Norgaard, Kasper Hornbaek. 2009. Exploring the Value of Usability Feedback Formats. International Journal of Human - Computer Interaction 25, no. 1 (January 1): 49. (Accessed March 22, 2009).

Erick Schonfeld. 2007. Rethinking the Recommendation Engine. Business 2.0, July 1, 40. (accessed March 23, 2009).

Jessica Tsai. 2008. Facebook's About-Face. Customer Relationship Management, January 1, 17-18. (Accessed March 22, 2009).…[continue]

Cite This Essay:

"Usability And Website Navigation An" (2009, March 30) Retrieved October 22, 2016, from

"Usability And Website Navigation An" 30 March 2009. Web.22 October. 2016. <>

"Usability And Website Navigation An", 30 March 2009, Accessed.22 October. 2016,

Other Documents Pertaining To This Topic

  • Usability Navigation Rules There Are

    4. Navigational support must be provided and a strong site map must be offered to the users. It must be remembered that this map be present wherever the user is using the site. Site maps make it easier for the user to know where he/she is and where he/she can go. 5. Contracted menus that force the users to burrow deep down into the menu composition should be avoided. Instead, broad

  • Usability Testing and Implementation the Intent of

    Usability Testing and Implementation The intent of this analysis is to evaluate the usability of these three websites, each of which have innate strengths and weaknesses in their design and navigation. The three websites are /, / and . Using the foundation of a usability framework, each of the three websites have been evaluated both for use on traditional personal computers and also on mobile devices. Usability criterion for

  • Usability Evaluation

    Usability Evaluation Concept of Usability Evaluation Heuristic Method Issues in Usability Evaluation Heuristic Evaluation Dimensions The Evaluator User Interfaces Usability Problem Formats Heuristic Evaluation Process Inspection Phase 15 Identifying Usability Problems Usability Problem Preparation Phase 16 Aggregation Phase 17 Procedure of Evaluation Participants The Static Web Interface Observing and Quickly Visiting the Interface Elaborating (Problems) and Revisiting (Interface and Materials) Navigating the Interface Annotating the Interface Usability Evaluation As part of the Web development process, Web developers are confronted with evaluating the usability of Web interfaces (i.e. Web sites and applications).

  • Creating the Perfect Classroom Website

    perfect Classroom Website Various experts on Web design and creation state that the Internet provides the most accessible and innovative medium for education and classroom teaching purposes. Some claim that the Web offers a platform and a "perfect medium" for teachers. (Lord, 2004, p. 20) This view is echoed in numerous studies about the impact and the possibilities of new technologies like the Internet for education and the enhancement of

  • Orgnet com Summary Description the Website

    Finally the site has two or more approaches to finding and searching content, further underscoring its value to a wide audience of users as well. Value and Benefits Delivered The greatest value this site delivers is a wealth of content on the subject of network analysis, including the ability to transform significant amounts of data into a contiguous, unified data set for analysis. There is also extensive industry analysis and insight

  • Usability the Internet Is Now

    Suzanne L. Byerley, Mary Beth Chambers. 2002. Accessibility and usability of Web-based library databases for non-visual users. Library hi-tech 20, no. 2 (January 1): 169. (Accessed 12 April 2008). Donoghue.A (2004). Web accessibility drive for UK government websites. Macromedia hoping to cash in. Published: Friday 18 June 2004. Available from: (Accessedon 19 February 2008) EUD (2003). European Union of the Deaf (EUD). Available at (Accessedon 21 February 2008) King, JW Thatcher,

  • Designing a Website for a Non Profit Organization

    Redesigning a Website for a non-Profit organization In this brief document, the designing criteria for a non-profit web page are going to be discussed. The example chosen is which is very complicated, difficult to browse and does not give a good sense of the aim of the site. The webpage is belonging to a climate change non-profit organization. Therefore, the target group should be very broad from students to elderly

Read Full Essay
Copyright 2016 . All Rights Reserved