Delta Airlines Essays (Examples)

123+ documents containing “delta airlines”.


Sort By:

Reset Filters


Throughout the uses of their website by these three dominant segments, Delta is also capturing click stream data to see how they can anticipate and better improve the automated processes on their website as well. Using technologies developed by DoubleClick and Overture from Yahoo in addition to those from Google, Delta is learning how to better define the navigational points on their website to better serve the three dominant customer segments they target today. They are also learning more intensive information about each of these three segments through the analysis of click stream data as well. Delta has an ethical and legal responsibility to manage this data in a secure and private environment to ensure it is not sold by employees or worse, stolen and used by competitors or marketers in related companies. Delta has an intensive it security strategy that seeks to protect the confidentiality of its customers on….

S. And other nations (O'Neal, Jacob, Farmer, Martin, 2007). As a result, there is much dissatisfaction specifically in the areas of pricing, price discounting and the configuration of schedules to get optimal pricing. It has been common in the past for customers to be charged up to $300 to $400 more fares for alleviating a one-stop fare when a nonstop fare into a non-hub city became available. Customers have complained this is more of a factor of Delta's lack of flexibility in managing flight reservations and scheduling. Second, Delta has room for improvement in the boarding and deplaning process, specifically in how zones are defined and the planning & deplaning process is management. The queuing of this approach has at times been considered elitist due to the separate lanes and the cavalier attitude given to the most senior frequent flyers over just a customer (Wasmer, Bruner, 1991). It had been….

Delta Air Lines Inc
Delta Airlines Inc.

Delta Air Lines, Inc. is an established American airline, which operates under the name Delta Air Lines. Delta Air Lines has her headquarters in Atlanta, Georgia in the United States. The airline operates over an extensive domestic and international network, servicing all the continents of the world with the exception of Antarctica (O'Neal, Jacob, Farmer & Martin, 2007). Delta Air Lines operates over five thousand flights on a daily basis in conjunction with its subsidiaries. The corporation has an extensive workforce that has approximately eighty thousand employees. Delta Air Lines started operating in the year 1924 and later expanded and grew over the challenges any other business faces; to become the world leading business-corporation it is to date. As a top company in the market, it covers Delta Air Lines specializes in the service of domestic and international flights only.

The impact of the company's mission,….

Delta Airlines is headquartered in the United States. The airline industry is heavily-regulated, in particular where public safety is concerned. The airline industry was also transformed in the late 1970s by deregulation, a process which has opened up competition and created the conditions for the industry consolidation that is still ongoing today (The Economist, 2013). Most of the legal/political environment for Delta is the FAA, or Federal Aviation Administration. This is the body that governs the airline industry, and sets the standards by which airlines must operate. There is no discrimination between airlines by the FDA. The Department of Justice is also a factor, because that department governs the mergers between airlines in order to ensure a competitive market. Thus far, airline mergers have been permitted, and there are still protections from the FAA with respect to foreign carriers and their ability (or lack thereof) to operate on domestic U.S.….

Delta Airlines
Problems with Delta Airlines

The data collection instrument in this case will be survey. This is due to the fact that it is the clients that will be dealt with mostly in trying to find out the challenges that affect the airline most. The survey method will also be convenient since the client will simply pick the survey form and board the plane and fill it in while traveling and drop it upon arrival in the airline's survey form collection boxes that will be stationed in all major routes.

Delta Airline survey chart

Instructions: Please assist by completing the following survey and dropping it off at our offices collection points upon your arrival.

Gender: Male Female

Survey Rating Scale

= Poor

= Fair

= Good

= Impressive/Satisfactory

How would you rate the organizational hierarchy responsibility to you as a client?

Pick a rating

How satisfied are you with the customer care service in general

Pick a rating

What is your rating of….

Delta Airlines
Customer care problem at Delta Airlines

The customer care at the airline has been dotted with lots of complains from the clients over poor phone etiquette, reluctant staff, poor response to complains, lack of attention to the clients and rather spending time socializing with each other at he expense of the comfort of the clients. This has made the company have a negative publicity both online and among the clients through word of mouth (Skytrax, 2012).

The challenges that this paper seeks to address then includes how the airline can identify the weaknesses, how can the airline work on the weaknesses that there are, how can they influence the entire employees body to change the customer relations culture to correspond to the philosophy of the company which is "service from the heart"?

In order to identify the challenges that are encountered, the airline needs to solicit information from the passengers who….

e-mail marketing campaign Delta Airlines (www.delta.) identify: • Among existing Delta Skymiles members visit Sky Club • Would attend Sky Club membership lower, $100 current $300.
E-mail marketing campaign for Delta Airlines

Delta Airlines is a reputable organization, a leader in the airline services industry. Still, it has to recognize that the societies are rapidly evolving and that a massive part of this development is due to the advancements in the community of Information Technology.

IT was initially an isolated preoccupation, but it gradually became transformed into the most popular development of the modern day society. IT applications and features impact all aspects of the every day life, from the preparation of the meals to the completion of the professional tasks.

Within the organizational climate, Information Technology and Communication is present at all levels and influences all types of operations, from the management of the staff members, to the completion of the operational….

Least Admired Company: Delta Air Lines
The aviation industry has seen significant changes that have had massive impact on the operators due to the globalization and the shifts in local economic trends over the past decade. This has meant that the airlines have had to make significant adjustments as well as innovations that would enable them to stay afloat in the industry. However, amidst all the coping strategies that airlines have adopted, there are still some airlines that face massive challenges in ensuring they meet the local as well as the global demand for their services, one such is the Delta Air Lines.

The Delta Air Line has a long history, and was started as a crop dusting operation in 1924 under the name Huff Daland Dusters and since then ahs grown and diversified into passenger and cargo services with a global reach. They once indicated to be serving 160 million travelers….

Negotiation
for Delta Airlines

The situation in the airline industry was already in trouble long before September 11, 2001. Major airlines like Delta was pursuing bankruptcy as an option to fight off organizational collapse caused by reduced traffic, skyrocketing expenses and potential pilot strikes for both the wholly owned subsidiary Comair and Delta's own pilots. Since deregulation, one of the only alternatives for the major airlines was bankruptcy. The terrorist hijackings on 9/11/2001, was simply added salt in Delta's wounds. This research paper is about a real-life negotiation for Delta Airlines and Comair. The report will do the following:

Identify the parties involved in the negotiation

Identify the central and secondary issues of the negotiation

Identify the interests of each party and why they care

Identify the opening positions of the parties and how they presented themselves

Identify the final position of the parties and how they evolved.

Identify key players and their formal and informal roles

Identify tactics….

Delta Airlines
Domestic and Global Environments

Delta operates in the airline industry and competes with other leaders in the industry including brands such as Frontier Airlines, United Airlines, American Airlines and Southwest Airlines. These are the dominant firms in the industry and Delta rates second highest in terms of volume. Delta's overall performance has improved recently compared to previous performances. Yet, there is one customer service issue that has gained publicity which is their propensity to bump people off flights due to overbooking and this practice is fairly pronounced and thus drags them down rating-wise (NY Post, 2014). Customer service is especially relevant because the domestic industry in general is highly competitive and consumers have multiple options for flights. Airlines in the domestic environment typically try to offer differentiation in service to create consumer value and create brand loyalty.

The government tends to regulate the industry mostly in the form of safety requirements….

Delta Airlines
The author of this report has been asked to review companies that are on either the good or bad end of financial soundness. The author will focus on the bad end and the company that shall be the focus is Delta Airlines. The questions that will be answered as they relate to Delta will include an identification of the company, their "domestic environment," a summary of the company's industry, how long they have been in business, and the attribute that they are least admired for. Further, there will be the identification of a business theorist and the theory that they offer that would or should apply to Delta. The final few points will be how domestic government regulations have affected Delta, what can be done to overcome these regulations, an incorporation of the prior-mentioned theory into that execution and an over offering of critical thought on the matter.

Questions Answered

As….

Delta Airlines relies on a number of elements of hard and soft technology in its business. Hard technology includes aircraft, materials (baggage) handling facilities, airport facilities and telecommunications technology. Soft technology for Delta includes the scheduling software, which is critical to maximizing uptime for the company's aircraft, and for determining how often the company should fly which routes. Furthermore, pricing algorithms help Delta to achieve the optimal balance between ticket prices and passenger miles flown, all of which contribute to the company's ability to be profitable in a highly-competitive market. There are also algorithms that help the company to determine how much fuel it should hedge. Much of the critical software that Delta uses is not developed internally, but rather by third parties like Sabre, which makes schedule management software (Sabre, 2015).
One critical area of soft technology for Delta is customer service technology. Delta developed this system in-house, as a….

Delta Airlines is a U.S. airline that services primarily domestic routes, in addition to some routes between the U.S. and other countries. Because of restrictions in the airline industry, airlines are barred from servicing domestic routes in foreign countries. Thus, the U.S. is effectively closed to non-U.S. airlines for travel between American cities, and Delta cannot expand to routes that do not include an American city. The socio-cultural context for Delta is therefore almost entirely related to the American market.
For the airline industry, there is actually little difference in the relationship that consumers have with airlines. Airlines provide a service that is highly standardized the world over. Where there are consumer differnces, these are reflected in the service-price dimension primarily. In some countries, consumers prefer to pay more to get a better in-flight experience. This is true of the focus country in this report, Japan. In the United States, the….

Delta/N Merger
On April 15, 2008, Delta Air Lines and Northwest Airlines formally announced a merger agreement forming the largest commercial airline in the world; a fleet of almost 800 aircraft. This combined airline, still known as Delta, would have a value of $17.7 billion. In addition, due to the merger and the proposed benefits and synergisms, the company stated that it had come to an agreement with its pilot union to extend the collective bargaining agreement through the end of 2012; providing Delta pilots a 3.5% equity stake in the newly created organization (Rhoades 2008).

On September 26, 2008 the shareholders of both companies approved the merger, with only a Federal antitrust review board's approval. As expected from most analysts, the merger was approved by all requisite Federal agencies, largely due to the minimal overlap between the two carriers' routes and very little threat to competitive industry pressures. A few senators….

Southwest Airline Is One of
PAGES 20 WORDS 6479

And many have got successful too in earning the market share. The emerging competition by new companies is a growing threat for the company and it should be tackled properly to avoid any future disturbances.
In order to further describe the competition Southwest Airlines is facing a Competitive Profile Matrix is designed. The following Competitive Profile Matrix tells about the tough competitors which are in a good position to have an edge over Southwest Airlines. It tells about the strengths and weaknesses of other competitors in contrast with Southwest Airlines.

Factors Weight Southwest Airlines United Airlines Delta Airlines Ratings Score

Ratings

Score 1. Low fares.15 4.60 3.50 4.60 2. Customer Service.15 2.30 4.60 3.50 3. Employee Relations.15 4.60 3.50 3.50 4. Rate of Expansion.10 2.20. 4.50 4.50 5. Marketing.15 4.60 4.50 4.50 6. Finance Structure.15 4.40 4.40 4.40 7. Management Policies.15 4.60 4.60 2.20

EXTERNAL FACTOR EVALUATION MATRIX

The external factors such as environmental, economic,….

image
3 Pages
Thesis

Education - Computers

Delta Airlines Marketing Assessment the

Words: 783
Length: 3 Pages
Type: Thesis

Throughout the uses of their website by these three dominant segments, Delta is also capturing click stream data to see how they can anticipate and better improve the automated…

Read Full Paper  ❯
image
4 Pages
Thesis

Business

Delta Airlines the Airline Industry

Words: 1442
Length: 4 Pages
Type: Thesis

S. And other nations (O'Neal, Jacob, Farmer, Martin, 2007). As a result, there is much dissatisfaction specifically in the areas of pricing, price discounting and the configuration of schedules…

Read Full Paper  ❯
image
6 Pages
Essay

Business

Delta Air Lines Inc Delta Airlines Inc

Words: 2002
Length: 6 Pages
Type: Essay

Delta Air Lines Inc Delta Airlines Inc. Delta Air Lines, Inc. is an established American airline, which operates under the name Delta Air Lines. Delta Air Lines has her headquarters in…

Read Full Paper  ❯
image
3 Pages
Essay

Sports - College

Delta Airlines Political Environment

Words: 1057
Length: 3 Pages
Type: Essay

Delta Airlines is headquartered in the United States. The airline industry is heavily-regulated, in particular where public safety is concerned. The airline industry was also transformed in the late…

Read Full Paper  ❯
image
2 Pages
Essay

Transportation

Delta Airlines Problems With Delta Airlines the

Words: 477
Length: 2 Pages
Type: Essay

Delta Airlines Problems with Delta Airlines The data collection instrument in this case will be survey. This is due to the fact that it is the clients that will be…

Read Full Paper  ❯
image
2 Pages
Essay

Business

Delta Airlines Customer Care Problem at Delta

Words: 733
Length: 2 Pages
Type: Essay

Delta Airlines Customer care problem at Delta Airlines The customer care at the airline has been dotted with lots of complains from the clients over poor phone etiquette, reluctant staff,…

Read Full Paper  ❯
image
5 Pages
Essay

Business

E-Mail Marketing Campaign Delta Airlines Www Delta Identify

Words: 1433
Length: 5 Pages
Type: Essay

e-mail marketing campaign Delta Airlines (www.delta.) identify: • Among existing Delta Skymiles members visit Sky Club • Would attend Sky Club membership lower, $100 current $300. E-mail marketing campaign…

Read Full Paper  ❯
image
2 Pages
Essay

Urban Studies

Delta Air Lines Challenges

Words: 732
Length: 2 Pages
Type: Essay

Least Admired Company: Delta Air Lines The aviation industry has seen significant changes that have had massive impact on the operators due to the globalization and the shifts in local…

Read Full Paper  ❯
image
6 Pages
Term Paper

Transportation

Negotiation for Delta Airlines the Situation in

Words: 1802
Length: 6 Pages
Type: Term Paper

Negotiation for Delta Airlines The situation in the airline industry was already in trouble long before September 11, 2001. Major airlines like Delta was pursuing bankruptcy as an option to fight…

Read Full Paper  ❯
image
7 Pages
Essay

Transportation

Delta Environmental Comparison and Discussion

Words: 2094
Length: 7 Pages
Type: Essay

Delta Airlines Domestic and Global Environments Delta operates in the airline industry and competes with other leaders in the industry including brands such as Frontier Airlines, United Airlines, American Airlines and…

Read Full Paper  ❯
image
3 Pages
Essay

Transportation

Airline Regulations & Ideas

Words: 872
Length: 3 Pages
Type: Essay

Delta Airlines The author of this report has been asked to review companies that are on either the good or bad end of financial soundness. The author will focus on…

Read Full Paper  ❯
image
2 Pages
Essay

Sports - College

How Delta Manages Its Technology

Words: 675
Length: 2 Pages
Type: Essay

Delta Airlines relies on a number of elements of hard and soft technology in its business. Hard technology includes aircraft, materials (baggage) handling facilities, airport facilities and telecommunications technology.…

Read Full Paper  ❯
image
3 Pages
Essay

Sports - College

Socio Cultural Environment of Delta

Words: 1054
Length: 3 Pages
Type: Essay

Delta Airlines is a U.S. airline that services primarily domestic routes, in addition to some routes between the U.S. and other countries. Because of restrictions in the airline industry,…

Read Full Paper  ❯
image
3 Pages
Essay

Transportation

Delta Nw Merger on April 15 2008 Delta

Words: 911
Length: 3 Pages
Type: Essay

Delta/N Merger On April 15, 2008, Delta Air Lines and Northwest Airlines formally announced a merger agreement forming the largest commercial airline in the world; a fleet of almost 800…

Read Full Paper  ❯
image
20 Pages
Term Paper

Transportation

Southwest Airline Is One of

Words: 6479
Length: 20 Pages
Type: Term Paper

And many have got successful too in earning the market share. The emerging competition by new companies is a growing threat for the company and it should be…

Read Full Paper  ❯