For example, I tended to criticize with little regard for others' feelings. I discovered that I criticized too often and praised too infrequently - and that this mistake applied to loved ones as well as acquaintances. I learned that I tended to monopolize discussions, and that I was far more interested in talking about myself than I was about learned from, and about, other people. I learned how to disagree without deliberately causing offense. For example, I learned not to say, "you're wrong." I have learned to say instead, "I feel a bit differently about this issue." I also learned to ask people for their ideas about how problems are going to be corrected, rather than telling them what they need to do. As Dale Carnegie suggested, I found that by asking for ideas...
Dale Carnegie believes that good relationships lead to personal and business success. The book was written to help people develop more effective communications skills. This is not a how-to book on manipulating others as some might think. It teaches the importance of getting along with other people and the need to treat others with respect and kindness.
Works Cited
Carnegie, Dale. How to win friends and influence people. New York: Pocket, 1982.
