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Explain how Nutrition has become a Hot Topic or Current Issue in the Food Service Industry specifically. Explain how Nutrition became a hot button issue for the food service industry. Describe how the Food Service Industry is responding to or adapting to this issue. What is it doing to address this current hot topic? Include specific industry references and examples to reinforec points, including the National Restaurant Association. Finish by describing how nutrition could continue to influence or affect the food service industry in the future; how will the industry handle this issue going foward?

Research a U.S. company in the service industry with e-commerce activities

******Please list the questions before and then answer the question.

1. Describe the company you researched in one to two (1-2) paragraphs.

2. Discuss how a time driven ABC cost system can be implemented in the company you researched and the benefits that the use will yield to the business performance.

3. Assess how using an ABC system can provide a competitive advantage to the company in the market space it operates and the resulting impact to the business performance.

4. Examine the potential impact of time-driven ABC costing on services provided online with those provided through traditional channels, considering how this knowledge will impact decisions made by management about these services.

******* Ensure the four (4) references are quality academic resources. Note: Wikipedia and other Websites do not quality as academic resources.

*******Please ensure that APA style is correctly used. Please no unnecessary spaces between paragraphs adhered to the correct double spacing.

discuss how the financial services industry is likely to change over next decade. discuss how those changes might impact stokeholder relationships your organization has with financial institutions.

The paper should include information on the guard service industry. For example, companies provide security guards, under contract, to government agencies, public schools, businesses, etc. I am interested in the composition of the market, how business is generally obtained, any regulation in the industry, top companies in the industry and their current status, and an outlook for the industry in the future. If specific information is found relative to the Baltimore-Washington area, please include such data.

Products and Services
PAGES 3 WORDS 1052

I'm planning to create business plan for Internet Caf?. The products and services of business will include Internet access for browsing, computer game, chatting, office work, and beverage service. Also, this business will provide equipment for office work such as copying, printing, fax service, etc.


Q. What time of products and services are available for Internet caf? business? Define describe each type. Since this business will be in the recreation/entertainment/Service industry, describe possible products and services that are available in this industry as much as you can. For example, this industry will includes Arcade, Hard rock caf?, ESPN Zone, Dave & Busters, etc. (2 pages)

Q.2 What advantages and disadvantages do you see in each type of products and service description? (1 pages)

Global Strategy
PAGES 2 WORDS 588

write a paper answering the following question: Can the global strategy be used for service industries? Use the internet to obtain examples to support your position.

Service Industry
PAGES 11 WORDS 3190

I am looking for a proposal for a thesis about " should you be a buyer or a seller in the service industry today" i would like to emphasis on the elevator industry if possible, currently Otis elevator is purchasing smaller companies very rapidly i feel this subject could be looked at as you should be a buyer and a seller it justy depends what seat you are in. i would like to start with the proposal only. i will fax over what the project proposal should look like. please call to discuss the project
There are faxes for this order.

Commerce Bank
PAGES 5 WORDS 1425

The following needs to be a case study on Commerce Bank. It is specific to the service industry and must include different service management theories. It must be done in APA 6th edition and must be in the following format:
CASE ANALYSIS FORMAT

1. EXECUTIVE SUMMARY
This section should appear after on a separate page at the beginning of the report. It should be limited to a maximum of 200 words and give a very brief summary of the background, the problem, the method of analysis and the recommendation. Please note that this summary must have all four of these elements. Separate page, half a page or two paragraphs.
2. BACKGROUND
In this section, the context of the problem and the current situation is described from the case. Only the essential details should be covered and this section should NOT be a synopsis of the case. This section should be limited to a maximum of 250 words. (one and a half or two pages)
3. PROBLEM STATEMENT
A succinct statement of the problem/ dilemma/ issue should be stated here. Be careful to identify the real problem and not the symptom of the problem. Maximum 100 words. (Five or six lines)
4. ANALYSIS
This is the most important section of the report. A clear, step-by-step description of how the data in the case was analyzed should be given. Technical terms should be kept to a minimum as the focus is on producing a document that is understood by management. Details of calculations and the technical details of the analysis should be appended to the report (usually in the form of Excel spreadsheets). Summary tables and graphs may be used to illustrate the important results of the analysis. It is important to cite any references in the text to support your analysis. Two or three pages
5. CONCLUSIONS AND RECOMMENDATIONS
In this section, the recommended solution to the problem or resolution of the dilemma should be presented. The reason for the recommendation should be justified and the implications of the solution articulated. Be sure that your recommendations are related directly to the stated problem and avoid going off at tangents. Half a page or two paragraphs.

BIBLIOGRAPHY
A list of the books, articles, websites, software etc. consulted or used in understanding the situation, writing the report and generating the solution should be presented. These references should be in APA format.
APPENDICES
The detailed workings and calculations used should be presented here and referred to in the appropriate place in the text so readers (i.e. managers) who require details can determine where they are located. These will usually take the form of MS Excel spreadsheets or other outputs from any software used. The most convenient way to do this is to imbed these files into the report as this will enable you to submit a single file for the assignment/ case analysis.

There are faxes for this order.

Customer is requesting that (cwanga) completes this order.

Note( You can answer in essay format or in bullet format ??" whatever you are more comfortable with. Whichever format you choose, please underline the main points in your answer. )

(Q). Read the article on Lean Production at Jaguar (when it used to be part of Ford) which is provided at the link: http://businesscasestudies.co.uk/jaguar/lean-production/introduction.html#axzz2SrprdGnx
Once you read this case study answer the following questions:

(a) A generic pharmaceutical company wanted to implement Lean Manufacturing in their manufacturing process. They hired a project manager X from the automotive industry who had extensive experience implementing lean. Extract some lessons learned and best practices from the Jaguar case study that pharmaceutical company could implement at their plant once the new project manager in charge of lean came onboard. Explain each point in detail. Also, state any additional steps that project manager X could take to implement lean at pharmaceutical company.

(b) Based on the lessons learned, best practices and any additional steps you came up with in part (a), what if project manager X then got a job at Bank of America. Would it be possible for him/her to implement lean in the banking industry based on experience from the previous positions held at the automotive plant and the pharmaceutical company? Please state yes or no and explain the logic clearly for the same. Also, explain the steps that project manager X could take to implement lean at Bank of America (in the service industry)

Select a global company of your choice in the service industry. Using your selected global company as the subject matter, research the principles of marketing that impact this organization and prepare an APA paper that specifically:

?Describe the main line of business of the company
?Names four of the countries in which the company operates
?Explains, in detail, the implementation of the 4P's marketing mix concept by the company including:
?competition
?target market
?product strategy
?distribution strategy
?communication strategy
?pricing strategy
?Describes any differences observed in the implementation of this concept, from one country to another

TERM PAPER REQUIREMENTS

The term paper shall consist of five citations of articles,which relate to one subject and appeared in the WSJ (Wall Street Journal ) between JUN 4 and JUL 2

1.There should be a an introductory paragraph ,identifying the subject and the approach to the subject,followed by the citations.Each citation should contain:

TITLE OF ARTICLE,SOURCE,DATE,PAGE # AND/OR INTERNET SOURCE

2.There should be a one or two sentence explanation of how each article relates to the subject.There is NO need to summarize the article.So DO NOT ATTACH A COPY OF ARTICLE.

Final product of you MUST consist of 2 pages:(DO NOT EXCEED 2 PAGES)
Page 1.The introductory paragraph
Page 2.Five citations

RECOMMENDED SUBJECT INCLUDE:

*COST CONTAINMENT THROUGH CORRECT SIZING(MAY INCLUDE MERGER,ACQUISITION,SPIN-OFF,OR LAY-OFF)

*COST CONTAINMENT IN THE HEALTH CARE FIELD(MAY INCLUDE MERGERS,PURCHASES,AND CONTRACTS WITH PROVIDERS,ETC.)

*COST CONTAINMENT IN THE NON HEALTH SERVICE INDUSTRIES
*COST CONTAINMENT IN THE MANUFACTURING INDUSTRIES
*COST CONTAINMENT IN THE GOVERNMENTAL ARENA

**PLAGIARIZM CHECK WILL BE PERFORMED BY THE INSTRUCTOR! SO PLEASE DON?T!**
WHEN I NEEDED HELP ON MY PREVIOUS ESSAY LAST YEAR FROM ANOTHER COMPANY THEN I HAVE CAUGHT AND COULD NOT EXPLAIN THE SITUATION AND HAD TO REPEAT SAME CLASS FOR THE WHOLE SEMESTER AT MY COLLEGE, BUT THIS TIME I AM NOT A COLLEGE STUDENT ANYMORE!I CANNOT TAKE THIS RISK ONE MORE TIME.IF YOU THINK THAT YOU CAN?T WRITE AN INVENTIVE/UNIQUE ESSAY FOR ME PLEASE DON?T EVEN TRY JUST LET ME KNOW IF YOU CAN?ANYWAY,JUST WANTED YOU TO KNOW IN THE FIRST PLACE!THANK YOU SO MUCH FOR YOUR UNDERSTANDING ?.


REGARDS
SAM

PS:EXACT DEFINITION /EXPLANATION WAS GIVEN ABOVE ABOUT HOW MANY CITE NEEDED IN THE ESSAY .IN ORDER TO PROCEED MY ORDER I PUT ( 5 ) IN THE BOX BELOW IN THIS PAGE...

Below are the 9 related questions that require short eaasy answers (approx 250 wordw per question). The textbook associated with this course is also noted below; please use references from this text as at least one of the references. The number of references relate to the need to ensure that there are at least 3-4 references PER question. Please be sure to note the associated references following each essay. Thanks!

Course Name: Operations and Supply Chain Management
Textbook: Operations and Supply Chain Management; by F. Robert Jacobs and ichard B. Chase 13th edition


Please Note: These questions require between 250-350 word responses (inclusive of applicable references). So a single page response for EACH one should suffice. Please be sure to group the references by question (see further instructions within order). Wikipedia references are not allowed.

1. Work standards are the foundation of capacity and production planning. Do you agree or disagree with this statement? Defend your response

2. Describe how Operations Supply Chain Management (OSCM) provides a systematic means of observing organizational processes

3. The United States economy cannot support itself solely on its service industry. Do you agree or disagree with this statement? Defend your position

4. Define sustainability and the triple bottom line and how they relate to operations and supply chain management.

5. Explain why the need to focus capacity on a fairly limited set of production objectives is the key to successful production

6. Explain the difference between make-to-order and make-to-stock.

7. Discuss how supply chain management is an important focus as companies strive to be as efficient as possible

8. OSCM focuses on the conversion processes of the firm. How does OSCM add value to the customer?

9. Explain the economic analysis of the various activities associated with developing a new product

Our major is Hotel Management and this course is Strategy and Change: A Service Industry Approach. For this report is to write an environmental analysis of a particular industry sector: Gold Coast (Australia) five-star accommodation sector. I will send the additional materials and report style in upload file. Please check it carefully. The reference style is APA.

My job for this paper is Part 5 and only part 5, I'm just showing you the whole project.
The two companies we are using are goldman sachs and wisdomtree investments

Specific Scholarly Research Paper Guidelines:

1. Introduction (why do you choose this topic, motivational aspects, benefits to learning, relationship to operations and supply chain management) ?" You MUST cite references in your narrative (2-3pp)
2. Discussion on various supply chain stages: That is, detail
Supplier ?" Manufacturer ?" Distribution ?" Retail ?" Customers
How these are accomplished now? What are the gaps, if any?
Also, pay attention to Up Stream and Downstream Strategies,
Which also means, Front Office and Back Office Strategies.
Remember, you should consider material, information, and service flows. You MUST cite references in your narrative (3-5 pages)
3. Integration (or, lack of integration) of E-Commerce and Globalization
aspects in Supply Chain Management. Why? Why not? How do they
manage capacity and demand imbalances? ?" include citations (3-4p)
4. What Business Model Pursued by your company, or, topic? Provide a figure or chart to illustrate the model. Is it working? Is it creative? Does it add value? Do they create multiple values at various stages of supply chain? ?" include citations (3-5 pages)
THIS IS THE ONE YOU HAVE TO DO------->5. Suggest improvements to existing Business Model, which includes improvements in Operations/Supply Chain activities, both physical and information flows, and strategies (figures) ?" citations (2-3p) ..Format for the paper is question #. Next line "written by": in the center and then rewrite your question and then write your paper and than add your bibliography.


Here is part 4's final paper without the graphs if you want to take a look for reference.
Brendan Petersen
Team 1 ?" Paper Part 4

4. What Business Model pursued by your company, or topic? Provide a figure/chart to illustrate the model. Is it working? Is it creative? Does it add value? Do they create multiple values at various stages of the supply chain? Include any citations.

The two firms discussed in this paper operate using two completely different business models with varying success in the same industry. A business model is the methodology/process of operations which the firm expects to generate revenue. Goldman Sachs business model has more depth and spans a broader range on the financial services and products industry, whereas WisdomTree Investments has a specific and focused approach to a singular financial product. Its also clear that different levels of success accompany these two vastly different models.

As stated earlier, the business model applied by Goldman Sachs generates revenue from numerous areas of the financial service and products industry. The firm is continually looking for ways to improve the business model to fit current economic and political environments to find ways to best serve their clientele (Touryalai, 2011). Goldman Sachs business is broken into multiple segments; the four segments which provide the firm with revenue are Institutional Client Services, Investing & Lending, Investment Management, and Investment Banking. The chart below provides sub-sections which each of the four areas of the firm, and its clear that Goldman Sachs is an integral part of much of the supply chain within the financial products and services industry.




















Next we will look at the annual revenues earned by each of the four business segments of Goldman Sachs from 2010 to 2012.





















Institutional Client Services is where Goldman Sachs earns the majority share of its revenue. In this business segment the firm provides clients interested in buying or selling financial products (derivatives, equities, capital market securities, etc.), managing financial risk, or raising funds with various services. The firm takes on the integral role of the market maker, essential to the supply chain within the financial products and services industry. Market makers help put buyers and sellers of financial products together while managing the flow of transactions dealing with financial products. Without market makers, institutions, investors and other businesses would face limited liquidity and the markets would be inefficient. Goldman has proven to be very successful in this area of the supply chain, and have delivered great value to its clients by continuing to improve the efficiency of price discovery while facilitating a smooth flow of funds through the financial products market (Goldman Sachs 2012 Annual Report). To provide a specific example, lets look at an airline that faces fuel price volatility risks. They could come to Goldman Sachs whom would tailor make a derivative financial product which would eliminate a great portion of that risk, while collecting a small fee for doing so. Without this expertise the airline company would be forced to pay whatever the market rate was for fuel which could lead to higher ticket prices that consumers wouldnt pay. Or in the case of a farmer who will be farming corn in the future, he can come to Goldman Sachs and lock in a price today that he will sell his/her corn at in 6 months when harvested. Now this farmer will know exactly how much income they can expect to have from the harvest allowing for less risk and greater ability to plan for the future. Clients derive great value from Goldman Sachs playing a pivotal role in this area of the financial products and services supply chain.
Goldman Sachs Investing & Lending department focuses on the development and management of a globally diverse portfolio in securities ranging from debt to equities, while also fostering client relationships through lending practices. By providing clients with loans, the firm keeps the clients in house for as many as their needs as possible. Typical borrowers include high-net worth individuals (whose assets the firm may manage) as well as corporations. The firms Investment Banking sector fills a necessary role within the financial services industry. Here the firm provides corporations and governments around the world with financial advisory services on business issues including mergers and acquisitions and restructuring, while helping manage capital and liability exposure. These services provide an essential aspect of the supply chain within the financial services industry that left undone, would hinder expansion, increase risk, and limit investment opportunities. Underwriting is the process of being the intermediary between a firm who is trying to raise capital, and the market who would be lending to or buying the firm. Goldman Sachs manages all the relevant underwriting aspects of initial public offerings (IPOs) for both debt and equity securities. For example, if a private company wants to go public, Goldman Sachs would handle the legal and financial analysis aspects of an initial public offering for the firm. Without expertise in this area of the financial services supply chain, firms would face numerous potential legal and financial liabilities exposing them to far greater risk. The firm generates fees for underwriting as well as any consulting/advisory services rendered to clients. The last sub-section of Goldman Sachs business is Investment Management, where the firm provides wealth and investment management services to high-net worth individuals. The firm can customize exposure and risk to fulfill each clients specific demands over a broad range of financial products including real estate, commodities, currencies, and mutual funds/hedge funds. In many cases, the firm also works to limit tax liabilities through the use of trusts and derivatives to reduce clients effective tax rates (Goldman Sachs 2012 Annual Report).
Goldman Sachs business model, and the four sub-sections they derive revenue from, is evidently successful. The firm routinely makes billions in profit per quarter, while being one of the most efficient and highly respected firms in the indutry. Theyve been able to boost their success with a realignment of their clients interests alongside their own, producing a client first rather than firm first approach (Rothnie, 2008). Goldman Sachs is involved in most, if not all aspects of the financial services and products industry supply chain including financial product origination, advisory services, loans/fund generation, and overall banking needs. Clients clearly reap benefits and value from these services or the firm wouldnt continue to be so regularly employed for advisory services, underwriting, or other areas of their business.

WisdomTree Investments is a firm whom focuses on the creation and development of exchange traded funds, a specific sub-section of the financial products industry. In their simplest form, exchange traded funds are essentially mutual funds which are traded on an exchange. WisdomTree Investments earns ETF advisory fees for the generation of ETF ideas which are implemented into actual funds. These financial products provide higher liquidity and lower expense ratios than mutual funds, making them an attractive alternative investment product (WisdomTree Investments 2011 Annual Report). The firm delivers value in a niche area of the supply chain of the financial products industry. The products developed by the firm fill the needs of individual investors, a variety of investment funds, and institutions who desire specific financial exposures (Business Wire, 2006). For example, if an individual wants some exposure to Japanese equities, but isnt sure of which specific stocks to choose, the investor could purchase WisdomTrees DXJ Japanese Hedged Equity ETF to get a basket of Japan tied securities. The firm prides itself on being the only publicly traded asset management firm that focuses only on ETFs, and are one of the few firms offering actively managed ETFs. Standard ETFs use indexs for weighting the securities held in the fund, whereas actively managed funds rely on a set of guidelines for asset allocation as set by the ETF generator. Below is a graph showing ETF Advisory Fees generated by WisdomTree Investments and the firms Net Income (Loss) over the same time frame.




















As is clear in the graph shown above, WisdomTree lost money in 2009 and 2010 but was able to just pull off a slight profit in 2011 (WisdomTree Investments 2011 Annual Report). Its quite clear that the WisdomTree isnt nearly as successful as Goldman Sachs, who generates billions in profit per year.
Goldman Sachs and WisdomTree Investments are two vastly different companies within the financial services and product industry. They operate using different business models and the scope of operations varies widely between the two companies. WisdomTrees sole source of revenue is ETF advisory fees for ETF product development whereas Goldman Sachs has numerous revenue streams from taking part in many areas of the financial services and products supply chain.

Bibliography

1) Touryalai, Halah. "What's Worrying Goldman Sachs These Days?." Forbes.Com (2011): 41. Business Source Premier. Web. 10 Mar. 2013.
2) Rothnie, David. "Goldman Sachs Braced For 'Momentous' Change." Euroweek 1073 (2008): 73. Business Source Premier. Web. 10 Mar. 2013.
3) Goldberg, Lena G., and Tiffany Obenchain. Goldman Sachs: A Bank for All Seasons (B). Harvard Business School Cases (2009): 1. Business Source Premier. Web 12 Mar. 2013.
4) "WisdomTree Trust Creates New Investment Category with Launch of 10 International Sector ETFs." Business Wire: 0. Oct 13 2006. ProQuest. Web. 12 Mar. 2013 .
5) Steinert-Threlkeld, Tom. "Next Big Thing? Actively Managed ETFS. Maybe." Money Management Executive 20.19 (2012): 1-10. Business Source Premier. Web. 12 Mar. 2013.
6) Goldman Sachs 2012 Annual Report (10-K) sourced from - http://www.goldmansachs.com/investor-relations/financials/current/10k/2012-10-K.pdf
7) WisdomTree Investments 2011 Annual Report (10-K) sourced from-
http://files.shareholder.com/downloads/AMDA-FPEXM/2367418011x0x568762/1A0004CB-48EC-4C2E-B5F6-0C3FE462003F/WisdomTree-Annual-Report-Form-10-K.pdf

Trends in Modern Workplace
PAGES 5 WORDS 1677

Hi There.
This is a two question have to answer in my REASERCH REPORT.
1. The changing workforce is one of the emerging trends in organisational behaviour. Describe how the workforce is changing and briefly identify two consequences of these changes for organisations. ?
2. Why is emotional labour an issue for employees in the fast paced service industries?
Have to reach those point in the report:
a) Identifies the key practices, principles or theories applicable to resolving business issues and/or problems with complex interrelationships.
b) Can select and apply the most appropriate methods to further analyse data and create useful information
c) Applies appropriate practices, principles, and theories to resolve most of the complex issues/problems in a business scenario.
d) Demonstrates skilful use of high -quality, credible, relevant sources to develop ideas that are pertinent to the discipline and genre of the writing
Chicago Author-Date referencing (16th edition) style.
Thank You.

Complete a response to each question in no more than 2-3 paragraphs (target no more than to page response for each question). A simple one or two sentence response will not be acceptable and will be given a grade of zero. Proper grammar and sentence mechanics are expected.



1) Why are core competencies so important in service industries?
2) Why do small upstarts sometimes have a technological advantage over some of the enormous multinational organizations with equally gigantic budgets?
3) How is technology in operations affecting competition at the worldwide level?
4) What are pros and cons associated with outsourcing a number of supply chain activities?
5) Do you think integrated services are more appealing to customers in a B2B or a B2C industry? Why?

Advertising and Word of Mouth
PAGES 22 WORDS 9576

The following is the paper outline:

1. Consumer Behaviour
1.1 Definition
1.2 The Importance of Consumer Behaviour
1.3 Factors affecting consumer behaviour (Cultural, Social, Personal, Psychological etc...)

2. Decision Making Process Theories
2.1 Definition of Decision Making Process
2.2 Howard-Sheths Theory
2.3 Consumer Black Box Model
2.4 Five Stages Model (Problem recognition, Information search, alternative evolution, purchase decision, post-purchase behaviour)

3. Advertising
3.1 Definition
3.2 How does Advertising Work?
3.3 Factors affecting Advertising
3.4 Advertising in the Service Industry
3.5 Effectiveness of the Mobile service providers advertising

4. Word of Mouth
4.1 Definition
4.2 Effectiveness of word of mouth
4.3 Factors affecting word of mouth
4.4 Positive and Negative word of mouth
4.5 The Internet word of mouth (web 2.0)

5. Comparison between Advertising and word of mouth
6. Influence of Advertising on Consumer Decision making process
7. Influence of Word of Mouth on Consumer Decision making process
8. Summary of Literature Review Section (Conclusion).

? The paper has to be a good critical piece of the literatures and the use of Figures is important such as the simplified version of Howard-Sheth Model, Consumer Black Box Model and so on.
------------------------------------------------------------
The following is 33 references that must be used + any other related 17 references to the subject (Most of them (14 Articles at least) must be Articles from a well known Marketing or Management Journals), which I can get access to very easy.

1. Chisnall Peter M, (1995) Consumer Behaviour, 3rd edition.
2. Smith & Taylor (2004) Marketing Communication an Integrated Approach, 4th Edition.
3. Chisnall Peter M, (2005) Marketing Research, 7thedition.
4. Gremler Dwayne et al (2001) Generating Positive Word-of-Mouth communication through customer-Employee Relationships. International Journal of Service Industry Management.
5. Schiffman Leon & Lazar Kanuk Leslie (2007) Consumer Behaviour, 7th edition.
6. George Silverman (2001) The Secrets of Word-of-mouth Marketing
7. Kotler Philip (2009) Marketing Management, 13th edition.
8. Kotler Philip (1997) Marketing management: analysis, planning, implementation, and 9. control, 9th edition.
10. Solomon Michael et al (2002) Consumer Behaviour A European Perspective, 2nd edition.
11. Fill Chris (2009) Marketing Communication, 5th edition.
12. Shimp Terence (2007) Advertising Promotion and Supplemental Aspects of Integrated Marketing Communication, 7th edition.
13. Mangold & Miller (1999) word-of-mouth communications in the service marketplace, Journal of Service Marketing.
14. Foxall Gordon (1998) Consumer Psychology for Marketing, 2nd edition.
15. George E. Belch & Michael A. Belch (2009) Advertising and promotion: an integrated marketing communications perspective, 8th edition.
16. Friestad Marian (1995) Persuasion knowledge: Lay People's and Researchers' Beliefs about the Psychology of Advertising. Journal of Consumer Research.
17. Peter, J. Paul (1999) Consumer Behaviour and Marketing Strategy, European edition.
18. Blackwell, Roger et al (2006) Consumer Behaviour, 10th edition.
19. Ueltschy L & Krampf R (2001) Cultural Sensitivity to Satisfaction and Service Quality Measures, Journal of Marketing Theory and Practice.
20. Rossiter J & Percy L (1997) Advertising communications & promotion management, 2nd edition.
21. Schultz D (1995) what is direct marketing, Journal of Direct Marketing.
22. Weilbacher W (2003) How advertising Affects Consumers, Journal of Advertising Research.
23. Barnard N & Ehrenberg A (1997) Advertising: Strongly Persuasive or Nudging? Journal of Advertising Research.
24. Charlett D & Garland R (1995) How damaging is negative word of mouth? Marketing Bulletin.
25. Bone P (1995) Word of mouth effects on short-term and long-term product judgment, Journal of Business Research.
26. Lam D, Mizerski D & Lee Alvin (2005) Cultural Influence on word of mouth communication, AMA Winter Educators Conference Proceedings.
27. Sweeney J, Soutar G & Mazzarol T (2008) Factors influencing word of mouth effectiveness: receiver perspectives, European Journal of Marketing.
28. Grewal R, Cline T & Davies A (2003) Early Entrant Advantage, word of mouth communication, Brand Similarity and the consumer Decision marking process, Journal of Consumer Psychology.
29. Stauss B (1997) Global word of mouth, Marketing Management.
30. Riegner C (2007) Word of mouth on the Web: The Impact of Web 2.0 on Consumer Purchase Decisions, Journal of Advertising Research.
31. Donaton S (2003) Marketings new fascination: figuring out word of mouth, advertising Age
32. Gildin S (2003) Understanding the Power of Word of mouth, Revista de Administrao Mackenzie
33. Jobber D (2007) Principles and Practice of Marketing, 5th edition.

1.Why College syudents select on-line curses versus the traditional on-ground courses?
2.DEtermine why companies in the service industry experience high turnover rates. 3. What causes a high drop out of high school rete in large metropolitan areas?
Write one introductory paragraph for each topic selected. The paragraph should introduce the topic, state why there is impotrance in the topic, indicate why the topic is significant to the field of instruction, instructional design, and or instructional technology. Write one paragraph for each topic indicating whwther it is best explored within a quantitive, qualitative, or mixed approach.
WRite one paragraph for each topic indicating where and how you might be able to collect a sample to study the topic.

Basic Math Stastics Assignment answer these Questions.


1) Fluctuation in the prices of precious metals such as gold have been empirically shown to be well approximated by a normal distribution when observed over short interval of time. In May 1995, the daily price of gold (1 troy ounce) was believed to have a mean of $383 and a standard deviation of $12. A broker, working under these assumptions, wanted to find the probability that the price of gold the next day would be between $394 and $399 per troy ounce. In this eventuality, the broker had an order from a client to sell the gold in the client's portfolio. What is the probability that the client's gold will be sold the next day?

2) Why is sampling important to business? Are there situations in business where sampling would not be effective?

3) Why is it important for you to study regression analysis in a business course? Are there situations in business where you will need to use regression analysis?

Please use 1 page for question (4)

4) Identify and briefly discuss two concepts that you believe are best applicable to your professional discipline

Profession: Food Service Industry & 2 concepts are,

A) Frequency Distributions & Sampling

B) Probability & Measures of Central Tendency

The title of the essay is:

Describe key trends affecting the IT staffing and services industries. Discuss how a National IT staffing company can remain competitive given these trends.

I would like to receive this by end of business EST on Wednesday, March 10.

Thank you.

Subprime Mortgage Market Was an
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We will pay $120.00 for the completion of this order.

The subprime mortgage market was an important segment of the mortgage market in the 1990s and early 2000s. For example, subprime mortgages rose from about 10 percent of the mortgage market in the mid 1990s to about 20 percent in 2005 and 2006. However, the market has experienced a hardship since late 2006 and early 2007. In the fourth quarter of 2007, 17.31 percent of subprime loans were delinquent and 8.65 percent of subprime loans were in the foreclosure process. Dozens of subprime lenders went bankrupt or were acquired. Many other lending firms have dramatically cut down their subprime portfolios, or have stopped making subprime residential loans altogether.
Consider the following and support your conclusions with relevant research:

1. What is a subprime loan as compared to prime loans?
2. What are the common tools used by subprime lenders?
3. What benefits do subprimes create for homeowners?
4. What are the potential problems associated with it?
5. What are the factors that contributed to the growth of the subprime market?
6. What were the causes of the subprime bust?
7. How does the subprime mortgage financial crisis impact the financial services industry in general and the insurance industry in particular?
8. What were the responses to the problems in the subprime markets from the legislators, regulators and the lending industry to prevent future crisis? What would you recommend?

REQUIREMENTS:
Do not use Wikipedia
Use respectable sources
Heading for each question
8 pages
Cite sources-APA

Career Objective and How Will
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Essay #1: What is your career objective and how will the Wharton MBA Program for Executives contribute to your attainment of these objectives? (try to keep this 750-1000)

>Definitely ensure the following is covered:
a. History at FactSet
b. actSet and coming back (advance my career at FactSet..become VP in the short term and Director in the longterm)
c. Wharton is the MBA edge I need to take me to the next level Whartons program is a different caliber and Im in a different point in my career. To make an investment the time and resources to doing an Executive MBA and thats Wharton.

>Resources include information below:

PROFESSIONAL EXPERIENCE
FACTSET RESEARCH SYSTEMS INC., NEW YORK, NY, USA
Institutional Sales Executive 2010??"Present
Account Executive 2003??"2005
Senior Consultant 2002??"2003
Consultant 2001??"2002
Provide exceptional support in generating new business among sell-side, private equity, valuation / restructuring / M&A advisory, IB boutique, and institutional independent research firms throughout the Northeast United States region. Prospect, close trials, and ensure new clients maximize market data spend with FactSet.

Notable Contributions:
? Sourced and determined opportunities to formulate creative corporate solutions, attain strategic account penetrations, and generate revenue growth for clients, such as Bear Stearns, Credit Suisse First Boston, Citigroup, and JP Morgan.
? Worked in collaboration with global account manager in overseeing more than $10M in client revenue.
? Created and carried out global account strategy, relationship management, business negotiations, and overall client satisfaction with teams worldwide.
? Strategically designed, developed, and launched new product trials through active participation in product strategy and development efforts.
? Coordinated with consultants in ensuring account maintenance, project work, and achievement of client expectations.
? Managed and maintained FactSet applications; built custom FactSet models, screens, and automation routines.
? Rendered support to client personnel as well as with custom projects.
? Conducted software upgrades and ensured users were updated regarding enhancements and changes to FactSet.

Short-term and long-term career goals?
A. I work in the financial services industry at FactSet and getting promoted to Vice President of Sales is my short term career goal.
B. My long term career goals, approximately 10 years from now I hope to be appointed Director of Sales and use that position to open a FactSet office in West Africa where I think the market has great potential.
C. I strongly believe my previous work experiences at FactSet as well as entrepreneurial activities at startup ventures in the past have positioned me to greatly assist FactSets future plans in entering the African market.

Why do you need an MBA education?
A. Im satisfied with my career path and trajectory at FactSet, so I want to advance my career with broadening my business knowledge of strategy and general management in a classroom setting that an EMBA program can provide.
B. Its important for me to gain more managerial and strategic perspectives that I can immediately apply while working at FactSet. Building a network through social clubs and other EMBAs across different industries will help me reach the next level in my career.

Why do you need that education starting now?
A. No time like the present. I need that EMBA edge that gives me the knowledge, strategic perspective and confidence I need to reach new levels in my professional career at FactSetthe sooner the better.
B. I have a long history working at FactSet with consistent career progress.

Why are you pursuing this school?
A. Theres only ONE WHARTON MBA. Im pursuing Wharton because of its strong impact on my career.
B. I want to advance in my career at FactSet and an EMBA at Wharton will get me there and beyond. Courses such as The Foundations of Leadership and Teamwork course looks at individual, team, and organizational leadership. It lays the groundwork for examining and developing your own personal leadership capabilities, wherever you find yourself within an organization.
C. Then, theres the Wharton Leadership Ventures course that take students out of their comfort zones and into hands-on experiences in order to explore the qualities of effective individual and team leadership in business and beyond
D. Finally, I would love to take Linda Richardsons sales class--as founder of global sales training firm Richardson, she teaches sales and management courses at the Wharton Graduate School of the University of Pennsylvania and the Wharton Executive Development Center. Like Linda says, the issue is that sales as a profession is much more sophisticated than before, and sales is a driving force in any economy
E. Outside the classroom, Whartons close networks and friendships are priceless. For example, on Friday evenings when the study groups get together to review course material students form personal and professional bonds which last long after graduation.
F. Wharton's online community, WhartonConnect, gives current students and alumni an easy way to find colleagues in just about any field.
G. Finally, the Wharton Alumni Club comprises a lifelong network of leaders providing support and opportunities for Wharton graduates worldwide.





Essay #2: Describe the most significant way, either in or out of your job, that you have demonstrated leadership. (try to keep this 750-1000)

>Definitely ensure the following is covered:

d. **Great way to talk about my leadership on The Apprentice: Africa (please see below examples from Task #14) and tie this in to the intention to leading business in Africa with FactSet. And laying the foundation to making that possible with FactSet . I demonstrated my leadership at FactSet by closing deals with private equity firms, consulting firms, and investment bankingdriving FactSets up and directly contributing to FactSets bottom line.
e. ** Integrate information from O&M Media, my content media start up. O&M Media created Top 100 Entrepreneurs in Africa, a TV program featuring Africas leading entrepreneurs and business icons. In line with the programs selection criteria for credible African business people, a comprehensive research methodology and strict shortlisting was conducted by a management and public policy consulting firm on behalf of O&M. The purpose of its esteemed TV project is to recognize other leaders in Africa and to tie that into my belief in becoming an African leader at FactSet.
>Resources include information below:
O&M MEDIA LTD., LAGOS, NIGERIA
Founder | Director 2008??"2010
Delivered exceptional services to company-owned TV programs, which included Africas Top 100 Entrepreneurs. Advisory Board members included Dr. Ken Kwaku, Special Advisor to Former President Mkapa (Tanzania); Demola Aladekomo, Founder/Managing Director, Chams Plc (Nigeria); and Savannah Maziya, Group CEO, Bunengi Holdings (Pty) (South Africa).

Notable Contributions:
? Obtained investment funding and sponsorships valued at $75,000, secured a co-production partnership with Storm 360, a leading West African entertainment company, and forged media partnerships including HiTV, Silverbird TV, NN24, and BusinessDay.
? Established and implemented overall business objectives of becoming a world-class production and broadcast company offering international broadcast content to strengthen the spirit of enterprise and human development throughout Africa and across the globe.
? Played an integral role in representing company in key business negotiations.

THE APPRENTICE: AFRICA, LAGOS, NIGERIA
Contestant | 1st Runner Up 2008
Selected as one of eighteen contestants from across Africa and the Diaspora to compete in a spinoff of the American reality TV series, The Apprentice, which depicts a group of professionals competing in tasks that showcase emerging sectors in Africas economy including telecommunications, banking, aviation, tourism, and hospitality. The grand prze was a one-year, $200,000 job at Bank PHB supervised by Apprentice Africa CEO Biodun Shobanjo.

Notable Contributions:
? Won 2 tasks as Project Manager during the show, Task #5: Creating a mission statement and a TV commercial for the Sahara Group, an Oil and Gas company headquartered in Lagos with operations spanning the energy sector. Task #14: Designing new school uniforms for students at Abbey Junior Mixed & Infants School, a private primary school with a blended Nigerian and British curriculum.
? Played a pivotal role in winning team-based tasks, including developing and marketing a new fast-food chicken entre for Chicken Republic, planning and executing a hotel redecoration project at Eko Hotel & Suites, presenting a route to market strategy for West Africas largest cell phone provider, Celtel, and formulating a marketing strategy for a new energy drink for Nigerias largest beverage company, Nutricema.

1- Leadership: FactSet, Moelis Deala global investment bank
S- Generate new business sales for FactSet; prospect ranked investment banks in middle markets
T- Bring global investment bank on as a FactSet client
A- Convince the Information Services manager and CFO to buy FactSet licenses for the entire firm; initiative trials with associates and VPs in NYC and LA; negotiate pricing and contract
R- Approx. 8 months to close; Moelis is a new client today
L-Always follow up, leverage relationships, focus on the real needs of the prospect

2- Teamwork: The Apprentice: Africa, Task #14
S- Project Manager of Zulu, team of 2 (including me) against Team Matrix, team of 3.
T- Task #14, design new school uniforms for students at Abbey Junior Mixed & Infants School, a private primary school with a blended Nigerian and British curriculum. Host a fashion show to present uniforms; the number of votes wins (no idea who could vote)
A- Interviewed parents, teachers, and students on previous school uniform designs, researched other school uniforms in the area, sought the advice of local tailors and seamstresses
R- My team won. The other team listened a lot more to the students wants/desires whereas my team we listened to what the parents wanted to see in their childrens uniforms. We won based on our truly innovative design, simple and elegant, yet functional (no frills, wild colors, flamboyant cuts like the other team).
L-Identify who your real clients are and do your research
3- General Management Perspective: O&M Media, startup in Lagos
S- Founder of media startup company, O&M Media conceptualized and owned TV programs including Africas Top 100 Entrepreneurs
T- Fundraising for equity investment and sponsorships for O&M and TV programs and manage team of interns/volunteers willing to work with you to build up the company
A- Build an Advisory Board of established leaders/influencers across Africa, leverage sponsorship contacts from The Apprentice Africa, aggressive marketing and promotions for publicity through media partnerships HiTV, Silverbird TV, NN24, and local newspapers, initiate meetings with private wealthy individuals, banks, and companies
R-2008-2009, received investment funding and sponsorships valued at $75,000 during recessions
L- Do not underestimate impact of global recession in Africa (drop in trade & commodity exports; revenue shortfall due to oil prices down ); Politics and business (upcoming presidential election in April 2009); timing is everything; personal growth (humility/humbleness/sacrifice); how to ask for help




Essay #3: Given your already demanding job and the desire to remain committed to important family and personal obligations, how do you plan to handle the additional demands on your time once you enroll? (500 word limit)

>Definitely ensure the following is covered:

1- First Half of the essay should be devoted to describing what you want to keep, outside of the MBA. I want to keep priority on family relationships, work, and school. Describe what the mechanics would look like. What my personal commitments are.my only personal commitment would be to my family.
2-. Second half of the essay should be how to deal with it. address specifically how I would deal with it. Ive already had conversations with my team at work; they are extremely supportive. What plans you have in place to accommodate your MBA. Ive had conversations with my family and boyfriend and they are willing to help me and provide the support needed to get through the program.
3-Include that I'm extremely well organized and multi task very well. I have experience balancing such demands once I enroll....for example, while working at FactSet I took classes at NYU to prepare me for graduate school at Cornell. W




Essay #4: Is there anything else you would like to add that would help us in evaluating your candidacy? (500 word limit)

>Definitely ensure the following is covered:

1- Need to address the time gap between O&M and FactSet; provide a narrative. Soon after I resigned from O&M Media as Director I moved back to the states. During the four months (June 2010 and October 2010) I was unemployed; I spent my time getting acclimated to the states. I spent time picking up where I left off with family, friends, and networking. I was extremely lucky that the first and only call in my quest for employment was to FactSset . So, the month before rejoining, I was on the phone will old colleagues getting updates on all the changes since Ive left. I spent time reading some of the new products FactSet has developed, and simply prepare to get back to work again.
2- GMAT??" Ive honestly made my best effort towards that particular test. For reasons based on other than my career, prior academic performance, mbamath transcript as well as additional course work in statistics and structured finance at New York University while working full time. Demonstrate my ability to handle the mathematics involved in business studies.
3- If I only had 5 minutes with Admissions committee: 3 most compelling selling points
a- Im going to change face of business in Africa
b- And Im going to start with FactSet; Leading within my organization and open a FactSset office in Africa.
c- Greatest experience of professional and personal growth was internationally televised

Discuss the balance sheet structure of a service industry company and a manufacturing company. For each identify the optimal capital structure and justify thoroughly.

ARNOLD PALMER HOSPITAL Arnold Palmer Hospital was founded in 1989. It is one of the largest hospitals for women and children in the U.S., with 431 beds in two facilities totalling 676,000 square feet. Located in downtown Orlando, Florida, and named after its famed golf benefactor, the hospital with more than 2000 employees serves an 18-county area in central Florida and is the only Level 1 trauma centre for children in that region. Arnold Palmer Hospital provides a broad range of medical services including neonatal and paediatric intensive care, paediatric oncology and cardiology, care for high-risk pregnancies, and maternal intensive care.
The Issues of Assessing Quality Health Care Quality health care is a goal all hospitals profess, but Arnold Palmer Hospital has actually developed comprehensive and scientific means of asking customers to judge the quality of care they receive. Participating in a national benchmark comparison against other hospitals, Arnold Palmer hospital consistently scores in the top 10% in overall patient satisfaction. Executive Director Kathy Swanson states, Hospitals in this area will be distinguished largely on the basis of their customer satisfaction. We must have accurate information about how our patients and their families judge quality of our care, so I follow the questionnaire results daily. The in-depth survey helps me and others on my team to gain quick knowledge from patient feedback. Arnold Palmer Hospital
employees are empowered to provide gifts in value up to 0 to patients who find reason to complain about any hospital service such as food, courtesy, responsiveness, or cleanliness.
Swanson doesnt focus just on the customer surveys, which are mailed to patients one week after discharge, but also on a variety of internal measures. These measures usually start at the grassroots level, where the staff sees a problem and develops ways to track performance. The hospitals longstanding philosophy supports the concept that each patient is important and respected as a person. That patient has the right to
comprehensive, compassionate family - centered health care provided by a knowledgeable physician-directed team.
Some of the measures Swanson carefully monitors for continuous improvement are morbidity, infection rates, readmission rates, costs per case, and length of stays. The tools she uses daily include Pareto charts, flowcharts, and process charts, in addition to benchmarking against hospitals both nationally and in the southeast region.
Arnold Palmer Hospitals Supply Chain Arnold Palmer Hospital had been a long-time member of a large buying group, one servicing 900 members. But the group did have a few limitations. For example, it might change suppliers for a particular product every year (based 0n a new lower-cost bidder) or stock only a product that was not familiar to the physicians at Arnold Palmer Hospital. The buying group was also not able to negotiate contracts with local manufacturers to secure the best pricing.
Effective supply chain management in manufacturing often focuses on development of new product innovations and efficiency through buyer-vendor collaboration. However, the approach in a service industry has a slightly different emphasis. At Arnold palmer Hospital, supply chain opportunities often manifest themselves through the Medical Economic Outcomes Committee. This Committee (and its subcommittees) consists of users (including the medical and nursing staff) who evaluate purchase options with a goal of better medicine while achieving economic targets.
(Source: HEIZER, J. & RENDER, B. (2008). Principles of Operations Management. 7th ed. New Jersey, Pearson Prentice Hall.)

Requirement You are required to critically evaluate Arnold Palmer Hospitals approach in managing their quality of services, processes and supply chain from both a strategic and tactical viewpoint. Develop and justify a new approach towards enhancing the quality of services, processes and supply chain at Arnold Palmer Hospital. In doing these, evaluate the transformations required to enhance Arnold Palmer Hospitals philosophy of 100% patient satisfaction.
Can consider tools for Arnold palmer hospital: JIT( Just in Time tools), TQM( Total Quality Management),Taguchi concept,
Ways of improving quality service in food, cleanliness, staff responsiveness, hospital facilities. How to improve?
Ways of improving supply chain
Please add in text citation in assignments and give references
At 15 references required

writer: pheelyks

SEE FAX

answer in question format

X Credit - Bank of Scotland Case

1. What are the factors that underlie success and failure in NPD in general?
2. Service versus product - are there any differences in what this means in terms of innovation?
3. What drives success and failure in the service industry?
4. What would your advice have been to both the Bank of Scotland and UBS Warburg after the issue of SAMs 3 & 4?
5. Do you consider the product to be a success or failure (a) from Bank of Scotland's perspective; (b) from WBS Warburgs's perspective; and why?

do not worry about #4 if you do not have information

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