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Service FAQ

You do not have many documents on my specific topic or course, where can I find them?

With the amount of topics/courses available there is always the possibility we will not have many papers on your specific area.

Can I ask your writers a question about my paper?

Of course you can! We offer all our members and visitors the ability to ask our professional tutors any question(s) for free. You would receive a detailed response to your question(s) within 2-4 hours of posting. You can post your question now, click here.

Isn't this considered plagiarism?

The purpose of our service is to provide students with a sample/template/guideline/reference/tool in helping them complete their own work. All templates we provide are to assist you with writing your own paper and not to be handed in for academic credit.

How do I cite a paper on your website?

You would cite any paper on our website the same way you would cite information taken from other websites. You can review the various methods for citing a website at the following link: http://www.wikihow.com/Cite-a-Web-Site

My copyrighted material is on this website without my permission, how do I get it taken down?

Please send an email to [email protected] including a link to your copyrighted material, and we will have it removed from our index immediately.

Billing FAQ

How do I cancel my account with Paperdue?

We offer six convenient online and offline methods to cancel your account 24/7/365 days a year:

1 : You can go to the cancel account page. click here

2 : Or you can send an email to our support department ([email protected])

3 : Or you can contact us via our toll-free support telephone during normal business hours at 1-800-797-9968. Our local phone number for our International customers would be 1-732-490-7112. During non-office hours you can leave a message providing your customer # for cancelling your account. Your customer number can be found in your email receipt or in your customer control panel.

4 : Or you can login to your account, click on "Account Settings" and cancel your account.

5 : Or you can contact us via live chat and request that your account be canceled.

6 : Finally, you can send a fax to our office at 1-732-791-4612 requesting your account be canceled.

Can I still use my account after I cancel?

Yes, you would still be able to use your account and any remaining credits until your re-bill date. After that time you would need to reactivate your account and pay for the next month before you can continue using your account. If the plan you selected is a trial you would no longer have access to your account.

Can I receive a refund for my subscription?

You are responsible for any initial charges to your credit card if the service provided was utilized.. You are free to cancel your account at any time to avoid any additional billing. Any refunds or credits are at the sole discretion of our customer service team.

In the event a refund is granted, how long does it take to receive?

It normally takes 4-10 business days for a refund or credit to post to your statement. If after this time you have still not received your refund, please contact our support department as [email protected] so we can expedite the process.

How do I know my next billing date?

Login to your customer control panel and in your account information you will see the next date your account will be billed.

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Account FAQ

I forgot my password. How can I retrieve it or reset it?

Please visit our "Forgot Password" page to reset your password.

How can I upgrade/downgrade my current membership plan?

Login to your customer control panel and click "Plan Options". You will then be given the options for upgrading or downgrading your account to another package, and all costs if any involved in doing so.