Staffing Plan Paper. Prepare a 4 page paper in which you develop a staffing plan for the organization in which you work, or one with which you are familiar. Determine how many people you need to hire and in what functional areas (manufacturing, operations, customer service, distribution, marketing, finance/ accounting). Develop strategies to recruit the appropriate applicants. Be sure to include a discussion of how the strategy is legally compliant. interviews with your HR representatives or staff persons, Web site articles,Electronic Reserve Reading (ERR) articles, and HR journal articles to support your position. Use at least two text references.

Staffing Plan Paper
Prepare a 1,050-1,400-word paper in which you develop a staffing plan for the organization in which you work, or one with which you are familiar.
Determine how many people you need to hire and in what functional areas (manufacturing, operations, customer service, distribution, marketing, finance/ accounting).
Develop strategies to recruit the appropriate applicants. Be sure to include a discussion of how the strategy is legally compliant.
Use the reading assignments, interviews with your HR representatives or staff persons, Web site articles, Electronic Reserve Reading (ERR) articles, and HR journal articles to support your position. Use at least two text references.
Follow APA format for this assignment including cover sheet, references, citations, etc.

Organization is: Citizens Property Insurance Corportation www.citizensfla.com
customer care center (call center)

CASE STUDY: Preparing a Comprehensive Staffing Plan

In this Module's Case, imagine that you are working as Director of Human Resources in a privately held, mid-sized engineering and manufacturing organization that is a government contractor. Your boss, the VP of HR, has asked you to:

Prepare a brief but comprehensive plan in which you pull together and integrate the organization's recruitment, selection, and onboarding processes. Your plan must effectively cover the range of the organization's needs and issues related to finding, attracting, and successfully hiring and onboarding:

Engineers
Skilled labor
Production ("unskilled") labor
Challenges: Your facilities are located in a city that has a larger than average percentage of people who are receiving various forms of public assistance. The city also has a lower than average number of college graduates and professionals, due to flight from the region to high tech hubs in the Northeast and Southwestern United States.

Assignment Expectations:
Please:

Prepare a 4-5 page plan, not including cover and reference page, double spaced, 1" margins.
Support your choices for each part of your plan by drawing upon the required readings, plus any other relevant sources that you read.
Cite and reference any sources that you use in your work.
Use headings and subheadings to clearly show the structure of your plan.
Be sure to include a cover page and reference page, in addition to the 4-5 pages of analysis described above.
Topic - Recruiting

Please read the following article on recruiting:

Wright, E., & Domagalski, T. (2010, May). Common sense hiring. SuperVision, 71(5), 15-17. Retrieved November 28, 2011, from ABI/INFORM Global. (Document ID: 2018927241).

SELECTION ARTICLES:
Bernthal, P. (n.d.) Calculating ROI for Selection Systems, accessed November 28, 2011 at: http://www.ddiworld.com/DDIWorld/media/white-papers/calculating_roi_for_selection_wp_ddi.pdf?ext=.pdf
Kluemper, D. H., & Rosen, P. A. (2009). Future employment selection methods: Evaluating social networking web sites. Journal of Managerial Psychology, 24(6), 567-580. Retrieved November 28, 2011, from ABI/INFORM Global. (Document ID: 1871932911).
Razi, N. (2006). Employing O.D. Strategies in the Globalization of HR. Organization Development Journal, 24(4), 62-68. Retrieved November 28, 2011, from ABI/INFORM Global database. (Document ID: 1173416701).
The Society for Industrial-Organizational Psychology (n.d.) Selection Methods Retrieved November 28, 2011 from http://www.siop.org/Instruct/Selection/Selection.ppt#18

ONBOARDING ARTICLE

Byham, W. C. (n.d.) Strong Start to Job Success: What Leaders Can Do to Shorten Time to Proficiency, Increase Job Engagement, and Reduce Early Turnover. White paper retrieved November 28, 2011 from Development Dimensions International website: http://www.ddiworld.com/DDIWorld/media/white-papers/strongstarttojobsuccess_wp_ddi.pdf?ext=.pdf


CHOOSE ONE OF THE FOLLOWING:

Anonymous (2010, March). Adopting a systematic approach to bringing healthcare executives into a new position or organization. Healthcare Executive, 25(2), 100-1. Retrieved November 28, 2011, from ABI/INFORM Global. (Document ID: 1983183801).
Anonymous (2009, June). Onboarding: A critical element in strategic talent management. (2009, June). Workforce Management, 88(7), S10. Retrieved November 28, 2011, from ABI/INFORM Global. (Document ID: 1785568191).

Prepare a 1,200 word paper to develop a staffing plan for a hypothetical sporting goods store that will have 4 stores.

Determine how many people to hire and in what functional areas, such as manufacturing, operations, customer service, distribution, marketing, and accounting. Develop strategies to recruit the appropriate applicants. Include a discussion of how the strategy is legally compliant.

Use can use the supplied reading from the book or the Electronic Reserve Readings
and
Web site articles or HR journal articles (please make sure that if these sources are used that I will be able to view the information on the internet).

Please note: I only asked for 3 sources but more is needed please feel free to use them.
There are faxes for this order.

1050 word paper in which you develop a staffing plan for the organization in which you work, or one with which you are familiar. Determine how many people you need to hire and in what functional areas, such as manufacturing, operations, customer service, distribution, marketing, and accounting. Develop strategies to recruit the appropriate applicants. Include a discussion of how the strategy is legally compliant. Use the reading assignments, interviews with your HR representatives or staff persons, website articles, Electronic Reserve Readings, and HR journal articles to support your position. Use at least two text references.

I am currently unemployed, and have worked for military. Not many sources.

A business plan has been submitted in previous assignments. this paper is to address the Human Resource Component. It MUST INCLUDE a response to each bullet below. I will submit my proposal to you in resources

Portfolio Assignment: Business Proposal for New Product or Service??"Human Resource Component
The staffing plan includes the following:
Position type and number??"managers, registered nurses, practical nurses, nursing assistants, technicians, secretaries, receptionist, housekeeping, maintenance, etc.
Justification for each position that addresses type and number. In your learning experience, the human resource director may share with you the format used by the organization to obtain permission to fill a position. You may use this format or one from your own organization. (
Number of hours worked??"full time, part time, per diem, pool, etc., including productive vs. nonproductive time
Salary and benefits for each position
No program or service can be implemented without considering its human resource requirements and developing a staffing plan to ensure adequate personnel. In this assignment, you will add personnel required to staff the project, build specifically on the budget projections in the last portfolio assignment, and include relevant information gained from your learning experiences.
There are faxes for this order.

900-1000 word paper in which you develop a staffing plan for the organization with which you are familiar (any public/popular company will do).
Determine how many people you need to hire and in what functional areas, such as manufacturing, operations, customer service, distribution, marketing, and accounting.
Develop strategies to recruit the appropriate applicants.
Include a discussion of how the strategy is legally compliant.
Use Web site articles, Electronic Reserve Readings (sources I will be sending), and HR journal articles to support your position.
There are faxes for this order.

Customer is requesting that (Cathii) completes this order.

To the researcher
This paper is to prepare a Strategic Staffing Plan to Human Resources at the company called Entergy. The paper will be presented to the Vice President of Human Resources. The specific department, which needs to be analyzed, is Design Engineering Configuration Management. The approximate number of employees and general demographics of the department, office, or are three drafters, one African American male age 52, two American whites males ages 35, one American white supervisor age 54, one American white female Senior Engineer age 49 , one African American male Senior Associate Engineer age 46 .

We have and unlimited budget to invest in a staffing plan in terms of travel, job fairs, advertisement etc. Design Configuration is understaffed by one position however, we must consider those at the early retirement age which must be considered in our staffing strategy.

The posted position for employment is Engineer a very versatile, energetic, capable in with a knowledge of nuclear Engineering plant components.

The Company Entergy for description information that must be discussed but must be summarized is as follows Entergy Mississippi serves approximately 420,000 customers in 45 of Mississippi's 82 counties. The customer numbers break down this way:
Residential 351,274
Commercial 60,338
Industrial 3,915
Governmental 4,036
(As of 12/31/04)
Entergy employs approximately 1,800 people in the state. There are over 670 Entergy retirees living in Mississippi.
At Entergy, we live and work by a system of shared values intended to guide our interactions with our customers, investors, employees, contractors, and vendors. These values are:
Create and Sustain a Safe Work Environment
Possess a Winning Spirit
Focus on Our Customers
Grow the Business
Be Active Team Players
Treat People with Respect
Aggressively Look for Better Ways
Take Actions to Achieve Results
Above All, Act with Integrity.

Focused, Integrated Strategy

Entergy's integrated strategy is to focus on customer service and reliability in its core utility business and to focus on its core capabilities - nuclear generation and wholesale energy services - in pursuit of growth. Entergy links knowledge and experience across its businesses for successful execution of its strategy. And these businesses work together to create value through an integrated wholesale energy strategy.
Consistent performance requires continual adjustment to changing conditions. And the ability to respond to changing conditions requires clear, decisive points of view founded on deep market knowledge and sophisticated analysis.
Entergy executes its strategy with decisive points of view about its business and markets.
Our Strategy Starts With Excellent Service. Maintaining strong customer service and reliability in our utility business is essential to our success.
Credit Quality Matters. Financial integrity is fundamental to strong performance and flexibility in pursuing growth.
We Use A Decisive Point of View to Point the Way in Changing Markets. A successful strategy must see the possibilities in market conditions. Point-of-view execution in a changing marketplace is a key strength of our energy commodity services business.
Our Strategy Brings Together Our Point of View and Our Capabilities. Entergy was early to recognize the growth potential in nuclear generation and has built a leadership position. We can now draw upon the advantages of scale and scope, and the expertise we have developed, to drive continued growth.
The main focus must how to deal with the Overall Staffing Strategy, Who will be responsible for staffing and the company policy on outsourcing. A Job Analysis of the Engineering position must be performed and how we will conduct it.
The Employment laws with the affected position must be discussed. How we will plan for external influences that will affect our staffing effort. How policy plan for forecasting, succession planning or use of temporary employees might be use for future staffing. How will we use a policy plan for internal and external recruitment? How we use a policy plan for internal and external selection. Plan for making an offer and a policy to guard against negligent hiring, orientation of the new employee and finally a plan for retaining employees.

Assignment 2: You Are an Entrepreneur!
Due Week 6 and worth 280 points
Student life does not generally afford a great deal of free time to pursue your personal interests; however, at one point, you may have considered turning a personal interest or hobby into an official enterprise. Today, you have finally decided to turn that hobby into a business but have realized that you need start-up capital from a lender or investor.
To obtain funding, you need to convince a lender / investor that your business is more than a hobby. You need to demonstrate that you have a firm grasp of your business, the accounting practices that impact your business, the controls needed to safeguard assets, and which accounting system will produce accurate and relevant financial information.
Write a six to eight (6-8) page business plan in which you:
1. Describe the type of business you have created including:
a. The product or service, and general staffing plan. Provide a rationale for your plan.
b. The form of your business and the benefits it offers your particular business,
c. A chart of accounts specific to your business, including a rationale as to the selection of each account. (Note: The chart of accounts is a blueprint of your business for the lender/investor. It should report the expected resources that you will consume in your business (assets), the sources of those resources (liabilities and equity), the sources of revenue, and expenditures that you expect to incur to earn those revenues. You may build a detailed chart that includes business units, divisions, product lines, etc.)
2. Based on the form of your business, analyze whether or not you will be required to use Generally Accepted Accounting Principles (GAAP) or International Financial Reporting Standards (IFRS) accounting methods and how the IFRS / GAAP convergence will impact your business. Suggest how you will incorporate any changes into your books and records. (Note: You need to demonstrate to the lender/investor that you have recognized possible changes to GAAP that may impact the accounting and reporting of your accounting events.)
3. Prepare a pro forma balance sheet and income statement providing the assumptions made and support the valuations assigned.
4. Considering the value of assets (assigned per your balance sheet) used within your business, recommend two (2) specific internal controls that you will implement to protect your company?s assets and resources, justifying how each will provide assurances to management. (NOTE: Safeguarding assets and protecting personal data are paramount to ensuring the viability of a business. Demonstrate to the lender/investor that your assets will be safeguarded and customer information (if applicable) will be protected.)
5. Based on the internal control recommendations that you made, suggest how you will implement each within your business environment, indicating how challenges or resistances will be overcome.
6. Evaluate the impact of the regulatory environment, including the Sarbanes-Oxley Act and other regulatory requirements, on your business venture, giving considering to how you intend to comply with the requirements and the general impact to decision making within your business.
7. Use at least four (4) quality academic resources in this assignment. Note: Wikipedia and other Websites do not quality as academic resources.

Your assignment must follow these formatting requirements:
? Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.

You plan is to open a gourmet coffee shop next to a college campus in Washington, DC. The hours of
operation will be from 6:00 a.m. until 10:00 p.m. Monday ? Friday and 7:00 a.m. until 3:00 p.m. on
weekends. Initially, the coffee shop will have three (3) store managers and ten (10) coffee servers. Your
local bank has preapproved your business loan based on your forecasted profit and loss statement and
collateral. Before the bank will give final approval for the loan, the bank has requested that you provide
them with two documents (Staffing Organizations Part 1 and Staffing Organizations Part 2) that explain
how you plan to staff and manage the business for the next three years. Note: Staffing Organizations?
Part 2 will be due in Week 8.
Write a 4-5 page paper in which you:
1. Identify the type of employment relationship you would establish between the coffee shop and
employees from a legal perspective. Explain your reasoning.
2. Suggest ways that you could avoid claims of disparate treatment.
3. Identify the type of external influences that could hinder staffing and how you would address
them.
4. Create a plan that you can use to deal with employee shortages and surpluses.
5. Outline a strategy for workforce diversity.
6. Conduct a job requirements job analysis for the store managers and coffee servers in order to
identify tasks, KSAOs, and context for those positions.
7. Use at least three (3) quality resources in this assignment.
Your assignment must follow these formatting requirements:
? Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all
sides; citations and references must follow APA or school-specific format. Check with your
professor for any additional instructions.
? Include a cover page containing the title of the assignment, the student?s name, the professor?s
name, the course title, and the date. The cover page and the reference page are not included in
the required assignment page length.
The specific course learning outcomes associated with this assignment are:
? Develop a model for staffing an organization that supports the firm?s Human Resources
Management strategy and sustains productive operations.
? Summarize the key legal compliance issues associated with staffing organizations.
? Explain the planning considerations for staffing organizations, the use of job analysis, and the
components of a staffing plan.
? Use technology and information resources to research issues in staffing organizations.
? Write clearly and concisely about staffing organizations using proper writing mechanics.
Grading for this assignment will be based on answer quality, logic/organization of the paper, and
language and writing skills, using the following rubric.

Develop an operational plan and correlating budget for a new acute care oncology unit which will replace an existing medical-surgical unit. Develop this project as if you are the nurse director on 4 West.
A new oncologist has joined the medical staff. Since 4 West has been the admitting unit for oncology patients in the past, it was decided that 4 west would become the specialty unit. As the nurse director, you are familiar with the care needs of the oncology patients since oncology patients are often admitted to you unit. You are required to submit a budget and plan for the oncology specialty unit (as a transition from a medical-surgical unit to an oncology unit).
Project Details and Data
? 4 West is a medical 28 bed surgical unit.
? Acuity is equated with 5.5 hours of nursing care per patient day. The CNO has just informed the nurse director that 4 west will become specialized oncology unit.
? The new oncologist projected a 25% increase in volume.
? Prepare a staffing plan (done in Excel) showing the change of your unit from medical/surgical staffing to oncology staffing. Be sure to include:

1. The transition to the use of Patient Care Technicians
2. The staffing plan with related full time employee and salary cost.
3. Supply cost changes included in budget ($300/patient day to $900/patient day)
4. Educational costs (staff)
5. Base the project on 80% on the medical-surgical unit to 100% census as an oncology unit.
Project Criteria:
? Develop an Excel spreadsheet that shows the new oncology staffing based on 7 hours of nursing care per patient day. Be sure to include skill mix, full time equivalents and fixed and variable staff.
? Supporting Evidence includes:
1. Rational for your staffing plan supported by best practices as evidenced by current literature
2. Assumptions and predictions are explicit and clear
3. A description of the changes necessary to move from the existing Medical/Surgical plan to the proposed Oncology plan.
Develop a proposed budget based on the new staffing plan for submission to the Chief Financial Officer (CFO). Research the market rate salaries in your geographical area for the budget.
1. Include a benefit and educational time, proposed census, and supplies as outlines in the Project Details and Data. Using Excel for this presentation is optional.
2. Research and use the market rate salaries in your geographical area for the project.
Highlight the Patient Care Technical role in the description of budget changes from the existing medical-surgical unit to the proposed oncology unit.
Discuss the manager?s responsibility for monitoring the budget and care quality. Include the indications that should be paramount in the manager?s surveillance.
The presentation and style of the paper are consistent with scholarly work and reflect APA format.

Instructions:
This paper should be within 7 page limit (excluding title page, abstract, Excel spread sheets and reference list). Although the spreadsheets are central to the project, the paper should include clear and well supported explanations and rationales of the process you utilized to plan the unit changes.

Book - Financial Accounting - 8th Edition

You Are an Entrepreneur!
Student life does not generally afford a great deal of free time to pursue your personal interests; however, at one point, you may have considered turning a personal interest or hobby into an official enterprise. Today, you have finally decided to turn that hobby into a business but have realized that you need start-up capital from a lender or investor.
To obtain funding, you need to convince a lender / investor that your business is more than a hobby. You need to demonstrate that you have a firm grasp of your business, the accounting practices that impact your business, the controls needed to safeguard assets, and which accounting system will produce accurate and relevant financial information.
Write a six page business plan in which you:

1. Describe the type of business you have created including:

a. The product or service, and general staffing plan. Provide a rationale for your plan.

b. The form of your business and the benefits it offers your particular business,

c. A chart of accounts specific to your business, including a rationale as to the selection of each account. (Note: The chart of accounts is a blueprint of your business for the lender/investor. It should report the expected resources that you will consume in your business (assets), the sources of those resources (liabilities and equity), the sources of revenue, and expenditures that you expect to incur to earn those revenues. You may build a detailed chart that includes business units, divisions, product lines, etc.)

2. Based on the form of your business, analyze whether or not you will be required to use Generally Accepted Accounting Principles (GAAP) or International Financial Reporting Standards (IFRS) accounting methods and how the IFRS / GAAP convergence will impact your business. Suggest how you will incorporate any changes into your books and records. (Note: You need to demonstrate to the lender/investor that you have recognized possible changes to GAAP that may impact the accounting and reporting of your accounting events.)

3. Prepare a pro forma balance sheet and income statement providing the assumptions made and support the valuations assigned.

4. Considering the value of assets (assigned per your balance sheet) used within your business, recommend two (2) specific internal controls that you will implement to protect your companys assets and resources, justifying how each will provide assurances to management. (NOTE: Safeguarding assets and protecting personal data are paramount to ensuring the viability of a business. Demonstrate to the lender/investor that your assets will be safeguarded and customer information (if applicable) will be protected.)

5. Based on the internal control recommendations that you made, suggest how you will implement each within your business environment, indicating how challenges or resistances will be overcome.

6. Evaluate the impact of the regulatory environment, including the Sarbanes-Oxley Act and other regulatory requirements, on your business venture, giving considering to how you intend to comply with the requirements and the general impact to decision making within your business.

7. Use at least four (4) quality academic resources in this assignment. Note: Wikipedia and other Websites do not quality as academic resources.

This assignment must follow these formatting requirements:

Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA.

I am in need of a hypothetical business plan for an assignment in a class the business is a local/privately owned store that sells books,music and gifts
pages should cover the following

table of contents
executive sumary
concept of history and background
goals and objectives
marketing plan
legal requirements
form of ownership ( single owned LLC and explain the benifits of the llc over other forms of ownership)
organization, management and staffing plan(small business about 5-6 employes)
special considerations
industry analysis

additional information
there are no other local competators
business name is cornerstone books and gifts

1. Describe the type of business you have created including:
a. The product or service, and general staffing plan. Provide a rationale for your plan.
b. The form of your business and the benefits it offers your particular business,
c. A chart of accounts specific to your business, including a rationale as to the selection of each account. (Note: The chart of accounts is a blueprint of your business for the lender/investor. It should report the expected resources that you will consume in your business (assets), the sources of those resources (liabilities and equity), the sources of revenue, and expenditures that you expect to incur to earn those revenues. You may build a detailed chart that includes business units, divisions, product lines, etc.)

2. Based on the form of your business, analyze whether or not you will be required to use Generally Accepted Accounting Principles (GAAP) or International Financial Reporting Standards (IFRS) accounting methods and how the IFRS / GAAP convergence will impact your business. Suggest how you will incorporate any changes into your books and records. (Note: You need to demonstrate to the lender/investor that you have recognized possible changes to GAAP that may impact the accounting and reporting of your accounting events.)

3. Prepare a pro forma balance sheet and income statement providing the assumptions made and support the valuations assigned.

4. Considering the value of assets (assigned per your balance sheet) used within your business, recommend two (2) specific internal controls that you will implement to protect your company?s assets and resources, justifying how each will provide assurances to management. (NOTE: Safeguarding assets and protecting personal data are paramount to ensuring the viability of a business. Demonstrate to the lender/investor that your assets will be safeguarded and customer information (if applicable) will be protected.)

5. Based on the internal control recommendations that you made, suggest how you will implement each within your business environment, indicating how challenges or resistances will be overcome.

6. Evaluate the impact of the regulatory environment, including the Sarbanes-Oxley Act and other regulatory requirements, on your business venture, giving considering to how you intend to comply with the requirements and the general impact to decision making within your business.

Imagine that you are a senior manager for one of the following companies:

Burger King

Create a market entry strategy along with a staffing plan to expand into one of the following markets:

Mexico

Research the country?s infrastructure and develop a competitive market entry strategy. Familiarize yourself with the available labor supply, local customs that would affect your product?s niche, and effective marketing strategies. Your audience for this presentation will be the top management of your company.

Determine how, if possible, international trade-related organizations can assist this expansion effort in the country of choice. If international trade-related organizations will not be helpful, justify this situation.
Formulate a competitive market entry strategy and align it with the dynamics of the foreign market.
Recommend appropriate marketing best practices to your top management to successfully enter this market.
Develop an initial staffing strategy that takes into consideration the local labor market.
Use at least five (5) quality academic resources in this assignment. Note: Wikipedia and other Websites do not quality as academic resources.
The specific course learning outcomes associated with this assignment are:
Assess the impact of international trade-related organizations, multinational trade agreements, and national trade policy on global business operations.
Formulate competitive market entry strategies that leverage the advantages of international operations.
Adapt corporate marketing strategies to fit the dynamics of foreign markets.
Formulate effective HRM strategies to support the international business operations and accommodate local labor market issues.
Use technology and information resources to research issues in international business strategy.
Write clearly and concisely about international business strategy using proper writing mechanics.

Develop an implementation plan for Alarm Fatigue resolution Include each component 1). Timeline for your project: from implementation to evaluation. 2). Develop a budget or discuss budgetary considerations needed to implement resolution. 3). Discuss a staffing plan that will need to be utilized in order to implement the resolution or project- such as (IT/Biomed or Financial, etc.). APA criteria: organization must include logical sequencing or flow, correct grammar, punctuation & spelling. Format must contain title page, spacing, font, 1" margins, level headings and reference page.

Write a six to eight (6-8) page business plan in which you:

1.Describe the type of business you have created including:
a.The product or service, and general staffing plan. Provide a rationale for your plan.
b.The form of your business and the benefits it offers your particular business,
c.A chart of accounts specific to your business, including a rationale as to the selection of each account. (Note: The chart of accounts is a blueprint of your business for the lender/investor. It should report the expected resources that you will consume in your business (assets), the sources of those resources (liabilities and equity), the sources of revenue, and expenditures that you expect to incur to earn those revenues. You may build a detailed chart that includes business units, divisions, product lines, etc.)
2.Based on the form of your business, analyze whether or not you will be required to use Generally Accepted Accounting Principles (GAAP) or International Financial Reporting Standards (IFRS) accounting methods and how the IFRS / GAAP convergence will impact your business. Suggest how you will incorporate any changes into your books and records. (Note: You need to demonstrate to the lender/investor that you have recognized possible changes to GAAP that may impact the accounting and reporting of your accounting events.)
3.Prepare a pro forma balance sheet and income statement providing the assumptions made and support the valuations assigned.
4.Considering the value of assets (assigned per your balance sheet) used within your business, recommend two (2) specific internal controls that you will implement to protect your company?s assets and resources, justifying how each will provide assurances to management. (NOTE: Safeguarding assets and protecting personal data are paramount to ensuring the viability of a business. Demonstrate to the lender/investor that your assets will be safeguarded and customer information (if applicable) will be protected.)
5.Based on the internal control recommendations that you made, suggest how you will implement each within your business environment, indicating how challenges or resistances will be overcome.
6.Evaluate the impact of the regulatory environment, including the Sarbanes-Oxley Act and other regulatory requirements, on your business venture, giving considering to how you intend to comply with the requirements and the general impact to decision making within your business.
7.Use at least four (4) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.

Today, you have finally decided to turn that hobby into a business but have realized that you need start-up capital from a lender or investor. Type of business - a gourmet candy shop.

To obtain funding, you need to convince a lender / investor that your business is more than a hobby. You need to demonstrate that you have a firm grasp of your business, the accounting practices that impact your business, the controls needed to safeguard assets, and which accounting system will produce accurate and relevant financial information.

Write a six to eight (6-8) page business plan in which you:

1. Describe the type of business you have created including:
a. The product or service, and general staffing plan. Provide a rationale for your plan.
b. The form of your business and the benefits it offers your particular business,
c. A chart of accounts specific to your business, including a rationale as to the selection of each account. (Note: The chart of accounts is a blueprint of your business for the lender/investor. It should report the expected resources that you will consume in your business (assets), the sources of those resources (liabilities and equity), the sources of revenue, and expenditures that you expect to incur to earn those revenues. You may build a detailed chart that includes business units, divisions, product lines, etc.)
2. Based on the form of your business, analyze whether or not you will be required to use Generally Accepted Accounting Principles (GAAP) or International Financial Reporting Standards (IFRS) accounting methods and how the IFRS / GAAP convergence will impact your business. Suggest how you will incorporate any changes into your books and records. (Note: You need to demonstrate to the lender/investor that you have recognized possible changes to GAAP that may impact the accounting and reporting of your accounting events.)
3. Prepare a pro forma balance sheet and income statement providing the assumptions made and support the valuations assigned.
4. Considering the value of assets (assigned per your balance sheet) used within your business, recommend two (2) specific internal controls that you will implement to protect your company?s assets and resources, justifying how each will provide assurances to management. (NOTE: Safeguarding assets and protecting personal data are paramount to ensuring the viability of a business. Demonstrate to the lender/investor that your assets will be safeguarded and customer information (if applicable) will be protected.)
5. Based on the internal control recommendations that you made, suggest how you will implement each within your business environment, indicating how challenges or resistances will be overcome.
6. Evaluate the impact of the regulatory environment, including the Sarbanes-Oxley Act and other regulatory requirements, on your business venture, giving considering to how you intend to comply with the requirements and the general impact to decision making within your business.
7. Use at least four (4) quality academic resources in this assignment. Note: Wikipedia and other Websites do not quality as academic resources.
Your assignment must follow these formatting requirements:
? Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
? Include a cover page containing the title of the assignment, the student?s name, the professor?s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

Assignment 1: Staffing Organizations?Part 1
Due Week 4 and worth 250 points
You plan is to open a gourmet coffee shop next to a college campus in Washington, DC. The hours of operation will be from 6:00 a.m. until 10:00 p.m. Monday ? Friday and 7:00 a.m. until 3:00 p.m. on weekends. Initially, the coffee shop will have three (3) store managers and ten (10) coffee servers. Your local bank has preapproved your business loan based on your forecasted profit and loss statement and collateral. Before the bank will give final approval for the loan, the bank has requested that you provide them with two documents (Staffing Organizations Part 1 and Staffing Organizations Part 2) that explain how you plan to staff and manage the business for the next three years. Note: Staffing Organizations? Part 2 will be due in Week 8.
Write a 4-5 page paper in which you:
1. Identify the type of employment relationship you would establish between the coffee shop and employees from a legal perspective. Explain your reasoning.
2. Suggest ways that you could avoid claims of disparate treatment.
3. Identify the type of external influences that could hinder staffing and how you would address them.
4. Create a plan that you can use to deal with employee shortages and surpluses.
5. Outline a strategy for workforce diversity.
6. Conduct a job requirements job analysis for the store managers and coffee servers in order to identify tasks, KSAOs, and context for those positions.
7. Use at least three (3) quality resources in this assignment.

Your assignment must follow these formatting requirements:
? Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
? Include a cover page containing the title of the assignment, the student?s name, the professor?s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:
? Develop a model for staffing an organization that supports the firm?s Human Resources Management strategy and sustains productive operations.
? Summarize the key legal compliance issues associated with staffing organizations.
? Explain the planning considerations for staffing organizations, the use of job analysis, and the components of a staffing plan.
? Use technology and information resources to research issues in staffing organizations.
? Write clearly and concisely about staffing organizations using proper writing mechanics.

Grading for this assignment will be based on answer quality, logic/organization of the paper, and language and writing skills, using the following rubric.

Recruitment and Selection

Term Project/Case Study

This project centers around a case study entitled "strategic Staffing at Chern's." This case study is located on page 372 in the Appendix section of the Strategic Staffing textbook. For this project, you are expected to complete several tasks that are characteristic of certain strategic staffing processes about which you are learning. In the section that follows, each task will be associated with twhat you learned in a particular chapter; and you are encouraged to review the discussions in these chapters to strengthen your understanding about how and what to do in order to develop this assignment.

As you develop this project, you are to act in the role of an HRM Consultant who has been contracted by Chern's top management team (including HR top managers) to recommend a partial staffing plan etc.

I will be sending the whole term project guidelines and chapters 1 & 2 in which this project is based on. I am sure the whole two chapters are not needed (the guidelines references the charts on various pages within the chapters) but I wanted to include the whole chapters just in case.
There are faxes for this order.

Assignment 2: You Are an Entrepreneur!

Student life does not generally afford a great deal of free time to pursue your personal interests; however, at one point, you may have considered turning a personal interest or hobby into an official enterprise. Today, you have finally decided to turn that hobby into a business but have realized that you need start-up capital from a lender or investor.

To obtain funding, you need to convince a lender / investor that your business is more than a hobby. You need to demonstrate that you have a firm grasp of your business, the accounting practices that impact your business, the controls needed to safeguard assets, and which accounting system will produce accurate and relevant financial information.

Write a eight (8) page business plan in which you:

1. Describe the type of business you have created including:
a. The product or service, and general staffing plan. Provide a rationale for your plan.
b. The form of your business and the benefits it offers your particular business,
c. A chart of accounts specific to your business, including a rationale as to the selection of each account. (Note: The chart of accounts is a blueprint of your business for the lender/investor. It should report the expected resources that you will consume in your business (assets), the sources of those resources (liabilities and equity), the sources of revenue, and expenditures that you expect to incur to earn those revenues. You may build a detailed chart that includes business units, divisions, product lines, etc.)

2. Based on the form of your business, analyze whether or not you will be required to use Generally Accepted Accounting Principles (GAAP) or International Financial Reporting Standards (IFRS) accounting methods and how the IFRS / GAAP convergence will impact your business. Suggest how you will incorporate any changes into your books and records. (Note: You need to demonstrate to the lender/investor that you have recognized possible changes to GAAP that may impact the accounting and reporting of your accounting events.)

3. Prepare a pro forma balance sheet and income statement providing the assumptions made and support the valuations assigned.

4. Considering the value of assets (assigned per your balance sheet) used within your business, recommend two (2) specific internal controls that you will implement to protect your company?s assets and resources, justifying how each will provide assurances to management. (NOTE: Safeguarding assets and protecting personal data are paramount to ensuring the viability of a business. Demonstrate to the lender/investor that your assets will be safeguarded and customer information (if applicable) will be protected.)

5. Based on the internal control recommendations that you made, suggest how you will implement each within your business environment, indicating how challenges or resistances will be overcome.

6. Evaluate the impact of the regulatory environment, including the Sarbanes-Oxley Act and other regulatory requirements, on your business venture, giving considering to how you intend to comply with the requirements and the general impact to decision making within your business.

7. Use at least four (4) quality academic resources in this assignment. Note: Wikipedia and other Websites do not quality as academic resources.

Your assignment must follow these formatting requirements:

-- Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.


--Include a cover page containing the title of the assignment, the student?s name, the professor?s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

-- Examine accounting principles and concepts used in businesses.

-- Assess appropriate internal controls, regulatory requirements according to the Sarbanes-Oxley Act, and fraud prevention and detection.

-- Use technology and information resources to research issues in financial accounting.

-- Write clearly and concisely about financial accounting using proper writing mechanics.

Introduction:

The accreditation process seeks to help organizations identify and resolve problems and to inspire them to improve the safety and quality of care and services provided. The process focuses on systems critical to the safety and the quality of care, treatment, and services.

For this task, you will assume the role of director of accreditation. You will review and analyze the materials (e.g., records, previous audit, trends, e-mails) provided in the case study to prepare for the audit. You will need to look across all departments and examine trends and patient care issues to determine readiness.

Task:


A. Complete a periodic performance review (PPR) as you determine the readiness for the accreditation audit of the healthcare facility in the attached ?Accreditation Audit Case Study? by doing the following:

1. Discuss the current compliance status of the healthcare facility.

2. Discuss any trends evident in the case study that may cause the organization to not be compliant with the Joint Commission standards for patient care.

3. Review the performance improvement standard regarding staffing in the healthcare facility?s patient care unit by doing the following:

a. Analyze the data to determine the staffing patterns of the patient care unit.

b. Develop a staffing plan to minimize the number of falls in the patient care unit.


B. If you use sources, include all in-text citations and references in APA format.


Note: Please save word-processing documents as *.rtf (Rich Text Format) or *.pdf (Portable Document Format) files.

Note: When bulleted points are present in the task prompt, the level of detail or support called for in the rubric refers to those bulleted points.

Note: For definitions of terms commonly used in the rubric, see the Rubric Terms web link included in the Evaluation Procedures section.

Note: When using sources to support ideas and elements in a paper or project, the submission MUST include APA formatted in-text citations with a corresponding reference list for any direct quotes or paraphrasing. It is not necessary to list sources that were consulted if they have not been quoted or paraphrased in the text of the paper or project.

Note: No more than a combined total of 30% of a submission can be directly quoted or closely paraphrased from sources, even if cited correctly. For tips on using APA style, please refer to the APA Handout web link included in the APA Guidelines section.

Below are the exact directions for this paper. Please answer each point and provide sufficient supporting detail.

Note: This is to be written as a memo. The link reference in the directions is the attachment that I will provide.

-If you require more pages to provide sufficient supporting detail, please let me know.


Introduction:

For this task, you will use the Shuzworld case study (see Web Links section below). As the operations consultant for Shuzworld, you have been asked to provide recommendations after you analyze the problems given in the task prompts, applying the appropriate decision analysis tool to help you with your recommendations.

Task:

Prepare a memo by doing the following:


A. Recommend how to improve the current workflow in the plant.
1. Justify your recommendation through a quantitative analysis, utilizing the appropriate decision analysis tool.
a. Submit a copy of the output from your decision analysis tool of choice.
i. Explain why you chose the decision analysis tool you used.

B. Analyze the initial and ongoing costs needed for the new sandal line being introduced, utilizing the appropriate decision analysis tool.
1. Discuss the impact of costs on the decision to continue producing the new line.
2. Submit a copy of the output from your decision analysis tool of choice.
a. Explain why you chose the decision analysis tool you used.

C. Recommend a staffing plan for the assignment of machine operators on a manufacturing shift at the Shuzworld Shanghai plant that will increase cost-effectiveness, utilizing the appropriate decision analysis tool.
1. Submit a copy of the output from your decision analysis tool of choice.
a. Explain why you chose the decision analysis tool you used.

D. Outline short-term scheduling techniques and rules that can be used to achieve efficient movement of units through Shuzworlds production systems.

E. If you choose to use outside sources, include all in-text citations and references in APA format.

Note: Please save word-processing documents as *.rtf (Rich Text Format) or *.pdf (Portable Document Format) files.

There are faxes for this order.

Two Paragraph each:

1) How would you modify your staffing plan, if at all, to make the move from "sales-based" to "solutions-based?"(Interclean)
2) 2)What methods and processes would you recommend if attempting to audit HR?
3) 3) What could or should be done at Interclean to make the move to "organizational effectiveness?"

Only one paragraph each:

4) Should recruiters interview in their office, someone else's office, a conference room, or a break room? Why?
5) Some companies use a "lunch" interview as a way to see how an applicant handles himself or herself, how well the applicant carries a conversation, etc. What are the "pro's" and "con's" of using this method?
6) Is it solely the recruiter's job to source applicants, or who should help organizations source qualified applicants? Support your response

extra question:
Does outsourcing have an effect on the HR work?

Job Analysis and Selection

? Conduct a job analysis.
? Outline a workforce planning system.
? Create a selection process for staffing.

Course Assignments

1. Readings

? Read Ch. 5?7 of Managing Human Resources.

? Read the Human Resource Management Activities of Global Corporations section through the Geocentrism: Seeking the Best Person for the Job Regardless of Nationality section in Ch. 16 of Managing Human Resources.

? Read this week?s Electronic Reserve Readings.

2. Individual Assignment: Career Development Plan Part I?Job Analysis and Selection

InterClean has just merged with EnviroTech and, as a result, has taken on a new strategic direction. The company will no longer sell only cleaning products, but will also provide full-service cleaning solutions for organizations in the health care industry. As a midlevel sales manager, select new members for your sales team and create a development plan to help your team succeed with the company?s new strategy.

? Review the InterClean?EnviroTech Merger Scenario on the student website.

? Read the Week Two?Student Road Map on the student website for specific information you must include in the assignment and read the Employee Profiles on the student website for information on your potential employees.

? Write a 1,050- to 1,400- word report that includes the following information:

o Explain your job analysis information.
o Describe your workforce planning system.
o Identify your selection method, including its advantages and disadvantages.
o Identify the five to seven employees you chose to represent your team and explain why they were chosen. Include their knowledge, skills, abilities, and what role you think they will play with your new team.

Note. APA format is not required for this assignment; however, you must include an APA formatted title page and references page with 3 APA formatted matching citations and references.
.

Weekly Reminders
Summary of Week 2 Deliverables

In the $8 billion dollar institutional and industrial cleaning and sanitation industry, success is no longer about which products best cut through the grime or kill the most germs. As the industry evolves, clients are more and more interested in not just products, but solutions and services that will streamline their cleaning efforts in the wake of more stringent requirements for environmental safety.

Health care clients, for example, are continually faced with new regulations governing the maintenance of their sterile environment. Cleaning companies can offer greater value to these clients by providing turn-key solutions that include product training for employees, regular monitoring and info-sharing of new relevant regulations and, in some cases, full cleaning service contracts. Retail customers have shown interest in similar operational solutions.

For InterClean, Inc., a major player on the sanitation scene, future profitability hinges on fulfilling this emerging need. Currently, the sales force excels at demonstrating and selling product, but under the newly proposed solutions/service model, reps will be grouped into multi-functional teams prepared to support InterClean?s high-quality products with high-quality service. They?ll be instructed in development of full-range service packages tailored to individual accounts. They?ll be trained to engage directly with facilities managers, health care professionals, and operational executives in their customers' organizations. And this will all happen in 90 to 180 days, when a marketing blitz announces the launch of InterClean?s new service focus.


THE PLAYERS

David Spencer, President and CEO: At age 47, David inherited InterClean from his father, who was responsible for the company?s early corporate accomplishments. A successful businessman himself, David is driven to make InterClean an industry leader. He is ambitious, competitive and willing to take risks in order to grow the business and expand into new markets.

Janet Durham, Vice President of Human Resources: Janet began as a sales representative with InterClean 15 years ago, when she was 40 years old. Though she?s worked her way up to her current position, she still has strong ties to many sales force members. She is pragmatic and very interested in using technology to automate the HR function.

Tom Jennings, Vice President of Marketing: David Spencer recruited Jennings to lead this new department just a year ago, when Jennings was 62. Tom?s expertise lies in strategic systems planning and he?d like to move InterClean rapidly into strategic dominance in its industry. Tom views the current corporate restructuring as a obstacle to his goal, but a necessary evil that requires his short-term attention. It?s his desire to move quickly, so that he can continue his plans for global expansion.

Sam Waters, Chief of Compliance: Sam has been with InterClean for two years, and holds a law degree.

Carol Stanley, Internal Consultant: David has asked Carol to conduct a skills inventory in preparation for InterClean's launch of solutions-based selling. Tom Jennings recommended Carol for the assignment, and Carol will report to Janet Durham.

Sally Lindley, CEO of EnviroTech, Inc.: Forty-nine-year-old Sally is interested in developing some joint ventures with other firms in the cleaning industry in order to optimally leverage her future power. Politically active, she is well-connected to key state and national elected officials in Florida.

Eric Borden, Ving Hsu, and Terry Garcia, Senior Sales Specialists at EnviroTech, Inc.: Veteran employees with a combined 30 years at EnviroTech, Borden, Hsu and Garcia anticipate playing key roles in EnviroTech after it?s acquired by InterClean. In fact, they expect to be named the sales and marketing leadership team for the new company.


Communication Emails

January 31, 2005
URGENT!
MEMO TO: All InterClean Employees
FROM: David Spencer
RE: Strategic Direction

As you are aware (because we?ve been discussing it forever!) our industry has been evolving in response to changes governing environmental safety. While this has created more work for our clients, it has simultaneously created new opportunities for us. For quite a while, I?ve felt strongly that the key to expanding our company -- both domestically and worldwide -- lay with the development of full-service solutions packages. If we are among the first to introduce all-inclusive service, the potential for growth and strategic advantage is huge. That said, I?m pleased to announce that in the next three to six months, InterClean will begin a media blitz to publicly announce this new strategy.

Clearly, this is a golden opportunity for anybody at InterClean who wants to help create and fill new and exciting positions of responsibility, and I?m asking for everybody?s support as we move in this exciting direction. Our goal is to provide a full spectrum of cleaning services and solutions that will become our major avenue for sales. As we align our organizational structure around this vision, we will be reviewing our current staffing -- particularly in sales and marketing -- to determine if we have the skills in place that will enable us an effective transition. We?ll need to determine the current strengths of our sales team, areas of needed development, and future staffing requirements.

Obviously, though we have a talented sales team, its operation will have to adapt to fit our new direction. Solutions-based selling will require our sales force to be more knowledgeable about emerging issues in sanitation, environmental regulation of cleaning and cleaning systems, and OSHA standards. Instead of merely knowing how a product works, they will need to understand the legal, environmental, safety, ethical and regulatory issues that affect sanitation and cleaning in varied industries and settings. They?ll need to develop customized packages of cleaning solutions and systems -- not just a patchwork of tools and services -- which include products and processes that meet our clients? needs. Finally, since our clients themselves may need staff education and training, our sales force must become conversant in the language of each client's industry as it relates to cleaning and sanitation.

I know this represents a significant challenge for our sales force as we learn to effectively grow and serve new markets. But I must reiterate what an excellent opportunity this is for all of us to gain valuable skills that will serve us individually and collectively over the next several years. To meet this challenge, our sales staff will undergo intensive training in the next few months. It may be grueling at times, but I am confident that the increased technical skill and expertise will pay off for everyone.

Our HR department will lead the staffing review effort. It?s possible that discoveries made in the review process could necessitate internal organizational changes to help ensure a more seamless transition. It is important that our departmental teams are structured in a manner consistent with our new direction.

Later this week, I will call a meeting of the Executive Team to review each department?s plans for this change. These will be exciting times, and, with your cooperation and teamwork, we all can benefit tremendously from the opportunities ahead.


FEBRUARY 1, 2005
MEMO TO: HR Staff
FROM: Janet Durham
RE: New Strategic Direction and Implications for HR

I trust you?ve all read David?s memo regarding InterClean?s move to solutions-based selling, and I?m sure the subtle references to HR?s role in this process didn?t get by you. It?ll be up to us to screen new sales hires for the appropriate background and skill sets that will ease this transition. The existing sales staff will no doubt be watching us very closely; I?m sure more than a few of them feel threatened by this change, and it will be a challenge for all of us to play this diplomatically. Until we know what staffing changes are necessary, I?d ask that you not discuss any of our plans. Deal with panic as it occurs, but be discreet as you do -- don?t add fuel to the fire.

I?d like you all to start thinking about training strategy as well. If our training and development budget is tight -- and I expect it will be based on previous experience -- then our new hires must need minimal orientation. We?ll probably need to focus more of the budget on training managers to implement these changes. And of course, we should take a look at our HR policies and see if any of them could be updated to more strongly align with this new direction.

I?m depending on all of you to maintain your usual efficiency and discretion as we make this change.

Thanks.

FEBRUARY 3, 2005
E-MAIL
FROM: Tom Jennings, VP of Marketing
TO: David Spencer, CEO

Dave,

I overheard two sales reps talking about the changes and I didn?t like what I heard. Sounded like pre-bunker mentality: Us against them. I don?t have to tell you this isn?t good. Everybody knows there will be some terminations, but we need to find a way to control this kind of talk.

Tom

FEBRUARY 7, 2005
DAVID SPENCER?S NOTES FROM EXECUTIVE MEETING

(1) Employee morale is currently low and management is concerned about employees will perceive the staffing audit and follow-up.
(2).The executives are determined to proceed in transforming InterClean's workforce in whatever way necessary to achieve the CEO's ambitious long range goals.
(3) There is some unstated mistrust of Janet Durham, who is seen by other executives as a defender of the status quo and loyal to long-time employees.
(4) To meet staffing plan expectations, we must:
1. Inventory the skills of the current sales force, and identify skills and competency levels needed for the new sales direction. Determine which gaps need to be filled with new hires.
2. Establish optimal size and composition of the sales force.
3. Project estimated training and development costs.
4. Develop a staffing audit process, and identify phases of execution.


From: Carol Stanley, Consultant
TO: Janet Durham, VP for HR

Janet,

I really think our audit process will improve if we can tell each department (particularly sales) that no one will be harmed or let go by this transition. I?d recommend recruiting key sales team leaders to help us get that message out so that we can maintain better morale.

Carol


FROM: Janet Durham, VP of HR
TO: Executive Team

There are lots of rumors floating around that huge cuts -- particularly in sales -- are coming down the pike. We need to calm things down until Carol and I can finish our staffing plans. I know that impending change makes these kinds of waves; please know that HR is doing what it can to be reassuring but it isn?t easy.


FEBRUARY 21, 2005

MEMO TO: Dave Spencer
FROM: Sam Waters

Dave,

I know that you?ve got a lot on your plate preparing for this upcoming media announcement, but have you given any thought to compliance-related services specifically? I think they?re going to be critical to the success of our clients? programs. If you agree, it probably makes sense to modify our organizational structure so that the Compliance Department reports directly to you. And if we?re going to serve the compliance needs of our clients, it would also make sense to beef up my staff to help me out with that.

I'd be happy to discuss this at your convenience, but I?d prefer to do it sooner rather than later. I?d like our sales teams to be able to take advantage of what we provide as soon as possible.

FEBRUARY 22, 2005

MEMO TO: All InterClean employees
FROM: David Spencer
SUBJECT: Acquisition

I am delighted to announce that InterClean, Inc. has officially acquired EnviroTech, one of our major domestic competitors in the corporate market. With this acquisition, InterClean has taken a giant step in achieving domestic market dominance in the sanitation industry. More than that, the service expertise that comes with EnviroTech dovetails perfectly with our new strategic direction. With that expertise and InterClean?s resources, we fully expect to reach our sales goals for the next year, which should increase profitability by 40 percent. This is exciting news, indeed.

Over the next four months, we will be working to merge about 60 EnviroTech sales staff and operations specialists into the InterClean structure. This will roughly coincide with the launching of our major media blitz to announce our new service focus.

I hope you?ll join me in welcoming the EnviroTech staff into the InterClean family. I expect all management personnel to begin integration efforts immediately.


MARCH 8, 2005

MEMORANDUM***
TO: Tom Jennings, Janet Durham
FROM: Sam Waters
SUBJECT: Compliance Issues

My staff and I have been working on identifying a broad set of compliance issues, knowledge of which will be essential in a solutions-based selling market. For 10 of the major markets InterClean serves or would like to serve, we looked at the environmental regulations and local sanitation standards and found numerous technical specifics that will be critical for our sales folks to know.

My staff is preparing a manual that will be helpful, and should be ready in another week. We are committed to making our company's expansion successful and we anticipate that compliance will be a major issue to address with each customer group. I?d like the go-ahead to start work on a training plan to educate sales staff on compliance matters.


MARCH 10, 2005

TO: Eric Borden and Ving Hsu
FROM: Terry Garcia
SUBJECT: Acquisition Implications

I just had a conversation with Sally about our new sales strategy, and she confirmed that after a short transition at InterClean, we should be prepared to take lead roles in sales and marketing.
It?s my understanding that InterClean will be looking to us for guidance in the customer- and service-based system we pioneered here at EnviroTech.

I think this is our big break; now that there will be additional funding and support of our work, we really have a chance to advance in this company. There are so many things I want to talk to you guys about (including the territory division we?ve discussed); can you do lunch on Thursday?


APRIL 11, 2005

E-MAIL
TO: JANET DURHAM
FROM: CAROL STANLEY
Skills Analysis Results

Janet,

Based on my personnel interviews with the InterClean sales team members, I?ve compiled some demographic data for you concerning proficiency levels in the skill areas we discussed (see Attachment A). And, per your request, I?ve created a similar analysis of EnviroTech?s sales force (see Attachment B). I think you?ll agree it?s pretty obvious that EnviroTech?s and InterClean?s sales skill sets are pretty divergent. I hope this provides you with the information you need. Let me know if there?s anything else you?d like me to pull out or compare.

Carol

APRIL 18, 2005

Water Cooler Conversation

InterClean Employee 1

It looks like we'll have to look for a new set of customers. I overheard Jim in Marketing Support say that if InterClean wants to sell sanitation services to hotels and convention centers, all the staff will have higher sales quotas each month and rumor has it there will be a lot of new hires. That sure doesn?t sound like the company has any plans to retrain us.

InterClean Employee 2

Have you seen the report summarizing our sales team efforts over the past year. I'm not sure why this is being circulated to the Executive Team except to remind them what a lousy year we had. I know I had a lot of leads fall through because of that new client tracking system the IT department wanted us to use. It was useless -- just caused me a lot of grief. I would hate to think we're going to be judged on it when everybody is talking about how there are going to be terminations.

InterClean Employee 3

I heard that Mary resigned yesterday. She and I worked on the same marketing team since 1999 and she's going back to school for her graduate degree. I don't think she wants to be in sales anymore. Maybe she's getting out at a good time.

InterClean Employee 1

Well good for her. I?ve decided to volunteer for the training that Janet mentioned might be coming. Although, I'm concerned about not being able to keep up my level of sales production while I'm learning about new services. I don?t know how they?re going to determine who stays and who goes, but I think getting on board this train is probably a step toward showing my value. They're going to bring in lots of new people and if I get this training and bust myself big time, maybe I'll be able to hang in for a few months. Here we go again, huh?