You have been asked to prepare a report. In doing so you should address the following aspects; Outline firm-level (micro) and country-level (macro) factors contributing to the development of INGLOT?s competitive advantages and discuss their sustainability and develop INGLOT?s strategic plan for the next five years with a concrete outline of recommended geographical expansion, business model evolution and product diversification.



Do not exceed 3000 words; scripts that are excessively long (i.e. exceeding the limit by more than 10%) will not be read beyond the point of the word limit. The word limit applies to the main report only, and excludes exhibits. There is no minimum word limit.

Note carefully that this is not a project, but a case analysis, and as such the case contains all the information available to answer the issues at stake. You should NOT study sources for recent information on the company such as its Report and Accounts or its website, its competitors or its industry. You may however consult academic books or papers on general approaches to treating aspects of analysis that you consider important. Please note carefully that if you copy text from such sources you must correctly reference the source, and clearly identify copied text by means of italics or inverted commas.

Please note the following general points on case analysis:
- As noted above, the principle of a case is that it contains all the information available to answer the issues at stake.
- It is traditional to open a paper with a quick summary of past events described in the case and to outline the current situation. Then you state the issues facing the company or the managers, as appropriate. Usually these issues are explicit in the case; if not, you have to identify them.
- Most business decisions must be based on both qualitative and quantitative considerations. Most case analyses require both (but there are exceptions, e.g. in finance or in organizational behaviour). You must dig into the data, not merely quote them from the case. Be critical. Push the numbers around. If there are insufficient data, make an intelligent and justified estimate.
- Remember, all the time you are focusing on the issues you have already announced at the beginning of the discussion or text. In that way, you can reach your recommendations and leave the reader satisfied that you have built your argument and justified your conclusions.

DO NOT PLAGIARISE ? DO NOT USE EXTERNAL SOURCES

The overall structure should encompass:
1. Cover Page (1 page)
2 Table of Contents/List of Exhibits (1 page)
3. Executive Summary (1 page)
4. Main Report (respecting the above word limit)
5. Exhibits (if any)
6. References/Bibliography

The bibliography is an important element, and all references should relate specifically to points in the text, and be identified as such, and not simply ?general? sources. Referencing should use the Harvard system.

Submissions are in WORD ONLY (.doc or .docx). Submit only one file and include any Excel analysis as images, not embedded files. Your name should not appear on the paper.

Marketing Major Learning Objective: Demonstrate effective written and oral communication skills consistent with the professional marketing environment (COMM)

Course Objective 6: Create customer experiences that result in behavioral changes.

Most companies today that are serious about their customer relationships will have some sort of service promise. This would include guarantees, warranties, or other policies and procedures purporting to offer total customer satisfaction as part of its overall customer relationship management approach.

Please select a company of your choice(BALLYS TOTAL FITNESS AND HEALTH CLUB), preferably one with whom you have done business and had the opportunity to test the companys service promise, and post your choice in the Case Study Assignment conference area for approval by the end of Week 4. A copy or link to the companys guarantee/warranty or other text explaining their policies must be included in your company selection.

Retrieve and read the following article available in your Reserved Readings or through the UMUC virtual library retrieved through Business Source Premier:

Hart,a Christopher W.L. (1988). The Power of Unconditional Service Guarantees. Harvard Business Review, 66(4), 54-62.

The customer relationship concepts discussed in this article, your text, and any additional research you may conduct on the value of service promises and competitive service promises will provide the framework for your case study.

Prepare your case study by addressing each of the following questions:

Does the guarantee promise unconditional customer satisfaction as defined by Hart?
Is the guarantee easy to understand and communicate?
Is the guarantee meaningful in that it guarantees those aspects of service that are most important to the customer, including the customer's time and risk, and meaningful relative to the price of the product or service?
Is the guarantee easy for the customer to invoke?
How difficult is it for the customer to collect on the guarantee?
Compare and contrast the service guarantee with at least two other direct competitors.
What recommendations for improving your companys guarantee based on the principles and practices discussed in the text and in the Hart article would you suggest?
Submission requirements are as follows:

Paper should be at least seven pages, but no more than ten pages, of double-spaced text.
These page requirements should not include title page, exhibits, copy of guarantee or other supplemental text.
Writing must reflect college-level analysis, composition, and style such as MLA or APA.
Name and page number should appear on each page.
(For online courses) Save your work in a .doc or .rtf file only.
Submit your .doc or .rtf file in your assignment folder as an attachment (or to your faculty member) by the end of Week 9 as published in the course schedule
Please note the following grading rubric will be used by your faculty member when assessing your case study. This case study is as much a paper on customer service as it is on your ability to think and write at an acceptable college level.




Grading Rubric

CRM content - selection
5-4
3-2
1-0
5-0

Company selection is appropriate for the assignment and copy of the service promise is attached as an exhibit.
Company selection is highly appropriate and service promise attached
Company selection is appropriate or service promise attached
Company selection inappropriate and no service promise attached


CRM content - Harts six criteria
5-4
3-2
1-0
(5-0) *5=25-0

Q1. Discussion on the guarantee promise unconditional customer satisfaction as defined by Harts six criteria
Fully discusses and critiques the companys guarantee promise unconditional customer satisfaction as defined by Harts six criteria
Adequately discusses and critiques the companys guarantee promise unconditional customer satisfaction as defined by Harts six criteria.
There is a serious problem with the discussion.


Q2. Is the guarantee easy to understand and communicate?
Fully explains and critiques the companys service promise communications
Adequately explains and critiques the companys service promise communications
Minimal explanation or critiques of the companys service promise communications


Q3. Defends a position as to the meaningfulness of the service promise
All aspects of the service promise are comprehensively considered with supporting arguments.
All aspects of the service promise are considered with adequate arguments
Minimal aspects of the service promise are considered


Q4. Explanation of processes or procedures for invoking the service promise
Fully explains the companys processes or procedures for invoking the service promise
Adequately explains the companys processes or procedures for invoking the service promise
Minimal explanation of the companys processes or procedures for invoking the service promise


Q5. Explains how easy or difficult it is for the customer to collect on the guarantee.


Fully discusses the ease or difficulty of invoking the service promise
Adequately discusses the ease or difficulty of invoking the service promise
Minimal discussion of the ease or difficulty of invoking the service promise


CRM content ??" Competitive Comparison
15-11
10-6
5-0
15-0

Q6) Compare and contrast the service guarantee with at least two other direct competitors.
Two direct competitors are compared and contrasted with the subject company on all relevant dimensions.
Two direct competitors are compared and contrasted with the subject company on some of the dimensions.
Major problem either:

> Not compared with 2 competitors

> Minimal comparison on relevant dimensions


CRM content ??" Recommendations
5-4
3-2
1-0
5-0

Q7) Recommendations of substance for improving service promise made that are supported by Harts six criteria for a meaningful unconditional guarantee. Alternatively, lack of recommendations for the subject company is adequately defended.
Comprehensive, relevant, and literature supported recommendations are made.
Some relevant, and literature supported recommendations are made.
Minimal recommendations are made.


CRM content ??" Overall
5-4
3-2
1-0
5-0

Overall, paper provides evidence that student understands the importance of a service promise in the application of customer relationship principles.
The writer clearly understands the importance of a service promise in the application of customer relationship principles.
The writer shows a basic understanding of the importance of a service promise in the application of customer relationship principles.
The writer shows minimal understanding of the importance of a service promise in the application of customer relationship principles.


CRM Content - Total



55 - 0

COMM -Purpose and Audience
5-4
3-2
1-0
5-0

Overall, the case analysis provides evidence that student understands the importance of a service promise in the application of customer relationship principles.


- the writer successfully demonstrates the importance of service promise through the application of CRM principles

-The writer addresses the assignment in a creative/ innovative way.

-The writer goes beyond the requirements in some way.
-The writer fulfills all aspects of the assignment.



-The writer generally meets the expectations of the reader in terms of content, organization, language.




- The writer does not fulfill the assignment.








3-2
1-0
(5-0) *4=20-0



- The writer does a sufficient job of developing and following the main idea (thesis).


- Does not clear state a thesis or explain structure in the introduction


COMM -Organization and Structure
5-4
- The paper generall uses topic sentences to introduce ideas at the paragraph level.

- There may be some slight weakness in organization at either the macro or micro level; however, the reader can still follow the argument easily, and paragraphs are unified around central ideas.


- The paper exhibits serious problems with organizational structure that may include:

> few topic sentences

> paragraphs not centered

on one controlling idea.

>The order of evidence

appears random

>difficult to follow the

argument.


Introduction clearly states thesis and explains structure of the paper
- The writer develops a clear, strong thesis and presents clear topic sentences.


- The central theme of the argument generally understandable.

- There may be some slight problem with organizational flow or consistency in the argument
- The paper exhibits serious problems with organizational structure that may include:

>The order of evidence

appears random

>difficult to follow the

argument.


Conclusion of paper brings closure to the main thesis
- The conclusion clearly integrates the main thesis with the key findings in the paper
- The conclusion partially integrates the main thesis with the key findings in the paper
- No conclusion or conclusion has serious problems


COMM - Evidence/Arguments


5-4
3-2
1-0
(5-0) *3=15-0



Evidence is logical, contextualized and supported with relevant evidence from reliable academic sources
- The evidence presented is logical, contextualized, and appropriately researched and supported, and synthesized with the writers own argument.


-The paper contains a controlling idea; it is clear to the reader what the main idea is and what the basic arguments are.

- There is indication of research that forms the basis of the evidence presented.

- There is a relatively successful attempt to synthesize research within the argument.


The paper exhibits several problems that may include:

>The paper contains irrelevant support, and there is insufficient analysis and/or depth of analysis.

>The paper does not contain research and/or does not adequately cite that research.


The analysis is sophisticated and considers other perspectives.


The analysis is sophisticated and considers other perspectives.


- There is clear evidence of analysis and an attempt to consider alternate perspectives


The paper exhibits several problems that may include:

> limited to no research

> Alternatives not

considered


Attachments such as exhibits, graphs, bibliography, etc. are relevant to the discussion.
The attachments are scholarly and very relevant to the discussion.
The attachments are relevant to the discussion
The attachments exhibit some problems either:

> are not relevant to the discussion

> do not some from

appropriate sources


Communications -Readability, Style, Mechanics
5-4
3-2
1-0
(5-0) *2=10-0

Paper written in MLA or APA style
MLA or APA style full met throughout the paper
MLA or APA style generally met but there are a few errors
MLA or APA style not met.


Paper is has been proof read and edited and is free of overt grammatical and typographical errors. Paper adheres to submission requirements.
-The tone and style are appropriate for the audience.

- There are no noticeable proofreading or grammatical errors.

- Sentence structure and diction are effective and diverse

- Submission requirements met
- For the most part, tone and style are appropriate for the audience.

- (NEED A WORKS CITED PAGE)

Please cite sources from the Harvard Business Review specifically Managing Multicultural Teams, Dialogue: The Ultimate Communication, FeedBack That Works, On the Social Psychology of Intergroup Leadership... Please relate case study to these articles... Thank You.. Times New Roman...

Down here is a topic that i have to write dissertation.

Every entrepreneur wants to excel and make more money by putting his best efforts to run his business strategy effectively. However, the research indicates that it is extremely difficult to make a lot of money and to run the show especially in growth phase.
If you are hired as a consultant by an entrepreneur whose business is in the growth stage and facing a number of problems, what would you suggest to him for controlling the growing pains?

15000 words = dissertation 12000 words + reflective 3000 words
i will attach file handbook and meeting (voice) record to you

down here i write something but you can change it that following handbook .
Table of content (100 words)
Executive Summary (500-700 words)
Introduction (1500 words)
Aim / objective: (4000 words) growth, problems /issues in growth stages, how to control them, growth strategy
Literature review (4000-5000 words)
Growth in experience
Problem in the
Issue
Control
Growth strategy
Growth + problem OR Issue
What is Growth Stage? 3-5 differences authors based on this same sth.
(financial strategic structure organization )
Differences Growth strategy/ theory /demand
Main body: (3000-4000 words) problem solving (how to solve those issue effectiveness efficiency saving money/ time
Conclusion (1500 words)
Reference (Harvard)
Reflective: (3000 words)
how did u does it?
Whats happen right or wrong?
What did u learn in system process?
Advantages and disadvantages
If have chance, what will you do it better?

There are faxes for this order.

Assignment Title and Contents

1) What is new public sector management and what does it recommend for the reform of the public sector?

2) Drawing on the experiences of at least two countries:
i. Discuss the extent to which these counties have developed along the lines proposed by new public sector management.
ii. In light of your discussion, do you anticipate all countries converging towards a similar model of public sector management?




Generic Assessment Marking Criteria

You will be marked according to six criteria:

Quality of Presentation
Understanding and use of Theory
Quality of Analysis
Structure and Argument
Conclusions
Correctness of Referencing

The examiners will be looking for the following elements for each of these criteria.

Presentation

All material is thoroughly and correctly referenced.
Citations are given in the Harvard format, unless specifically specified otherwise in the assignment brief.
Direct quotations from sources are referenced with page numbers.
Appropriate use has been made of tables, diagrams, graphs and pictures.
The use of formatting (line spacing, font, justified margins etc) is consistent throughout.
The text is clear and readable, without typographic errors and spelling mistakes.
The assignment is within the maximum word length suggested.
The bibliography contains only the works cited in the assignment, is presented in author alphabetical order and is complete, accurate, and consistently formatted.

Theory

Evidence of wider reading i.e. not relying on a textbook or single text source, but engaging with specialist texts, journal articles and reports.
A demonstration of an understanding and awareness of a range of theoretical positions or technical options.
The ability to place a particular texts argument within a range of positions evident in the literature and to recognise its strengths and limitations as an explanatory framework.
Direct quotes, paraphrasing or other evidence of active engagement with theory and/or technique is apparent throughout the assignment.

Analysis

The assignment demonstrates an ability to understand different perspectives i.e. the student can evaluate different options, engage critically with theory and practice and can justify their analysis above other available solutions or viewpoints.
The analysis results from the use of judgement and discernment in selecting theory and applying it to the situation or problem.
The selection of techniques and viewpoints are justified by the problem or issue outlined.
Reflection and observation are integrated in the analysis in an appropriate way i.e. a supported argument illustrated with observation rather than a statement of opinion.

Structure and Argument

An essay assignment will normally include an introduction, several sub-titled sections in the main body, a conclusion and a bibliography. Alternative formats may be specified by the assignment brief and, if so, have been used.
A coherent argument is evident, which clearly links the different elements of the assignment together and leads the reader through to a justifiable conclusion.
The argument is logically constructed with each section building on the insights of preceding sections i.e. different perspectives are not simply thrown together without an understanding of how they contribute to the overall argument presented.
Theory is integrated into the analytical and/or practical elements of the assignment where appropriate
Meaning is not obscured by poor grammar, paragraph or sentence construction.

Conclusions

The conclusion summarises the whole of the assignment and not just the analysis i.e. conclusions relate questions posed, adequacy of the theory, empirical issues explored and reflect on the students approach to the work.
The conclusions refer to the argument presented to that point and do not introduce new ideas or arguments at the last moment.
The conclusion demonstrates the ability of the student to justify their theoretical and analytical approach.
Conclusions have been drawn and follow, and are justified by, the analysis in the main body of the assignment. Where required, practical recommendations are feasible and follow on from the conclusions, addressing the issues identified.

Correctness of referencing

Your essay should follow the conventions of academic writing, must be fully referenced using the Harvard system and will be assessed according to the criteria set out in the School Assessment Policy.





There are faxes for this order.

The project outline and the academic resources including passwords are listed below can also be sent as word documents if needed.
this is the feedback of my tutor to my topic proposal:
Malte,

This could be a topic

BQ How can BP manage the negative fallout of the oil spillage? This could be a PR question or a crisis mmt question, or whatever other perspective you choose. There are plenty of historical examples of e.g. Exxon Valdez or Chernobyl etc. What strategies did the companies employ - very doable.

Think about the data that you may want to try to extract and let me know.




PROJECT OUTLINE
_____________________________________________

Project title: Business Research Proposal

Program: S6

Course: Business Research Methods




Project Overview:
To enable students to produce a business research proposal through the understanding and use of core research methods and philosophies.

Overall Aim:
To enable students to produce an individual business research proposal related to a focused and PATHWAY specific topic that is of a minimum standard to be used in the preparation for the Independent Research Study (IRS) to be carried out in semester 7.

Learning Outcomes: at the conclusion of this course, the student will be able to

1. critically define, design, develop a research process that would be applicable in a business context.
2. to evaluate the need for the understanding of the application of appropriate research approaches, methods and techniques to the development of evidence-based knowledge.
3. to evaluate the application of appropriate analytical and interpretive methods and tools to process and present data and information.
4. to recognise and evaluate the personal competence in structured research approaches in order to lead to the achievement of success in the hospitality, tourism, sport and/or event industries.

Organization of proposal
Title Page (no need, ill do it myself)
Background or Introduction
Aim and Objectives
Literature Review
Research Methodology
References
Project planning time management tool(again no need, got it already)


Assessment weighting: 80% of the total grade for the module.

Independent Research Study Proposal Marking Criteria:

Presentation and Style 5 %
o Meets word requirements
o Meets recommended format and submission requirements
o Headings, Sub-headings, chapters, figures & tables are clear and consistent
o Good sentence structure, spelling, grammar and diction
o Precise and professionally laid out and presented

Title Page, Background or Introduction 15%
o Title: specific and consistent with Aim and Objectives
o Background or Introduction
? Introduces the reader to the topic of research
? Gives background to the theory, concepts, and perspectives of the issues and problems considered.
? Claims and perspectives are referenced
? Provides the rationale from a business research perspective
? Identifies the organization and the rationale for selecting this organization to be used in this study.
? Explains the broad consultancy role that you would be providing in carrying out the research

Aim and objectives 15 %
o Aim (Note: there should be only one aim to this research study.)
? Aim is clearly linked to the title, background/introduction, literature review, and research methods chapters.
? Supplementary Research questions are drafted and are questions stated in terms of an aim and objectives
? Precise and clearly written
o Objectives
? All objectives are clearly linked to the aim and consistent with the title, background/introduction, literature review, and research methods.
? Minimum of three (3)
? At least one theoretical objective, stating the theory/ies against which data collected in S7 may be evaluated
? Realistic, and feasible
? They should clearly identify the type of data to be collected and the potential sources of that data.

Literature Review ??" a review of the THEORY 30 %
? A minimum of 1000 words or 15 references is the expected number to carry out an acceptable literature review
? Includes a wide variety of current and related academic literature
? Claims and assertions are supported with evidence that is referenced.
? Clear link between title, background/introduction, literature review, aim and objectives and research methods.
? Strong evidence of evaluation and critical analysis of the literature reviewed and how it relates to the study to be carried out
? Themes, concepts, main ideas, theories, etc. are organized through the use of headings and sub-headings.
? Limited use of quoted material.
? Good integration of quoted material into sentences.
? Clear transitions from paragraph to paragraph and section to section.
? CASE STUDY DATA should not be included in this section

Research Methodology 20 %
Introduction
o The students understanding of the core issues surrounding the choice of research methods relating to the use of secondary research sources and its relativity to the study to be carried out is to be justified
o Data Collection
? All of the data collection methods and/or sources are explained in detail with references.
? The concepts of reliability and validity are addressed in relation to the sources of data proposed, with references.
o Data Analysis or Interpretation
? Data analysis and/or data interpretation process, tools and techniques are appropriately identified, defined and clearly stated with references.
? Statistical procedures to be used (if appropriate) to analyze and interpret data are appropriately identified and clearly stated with references.
References 10 %
o Glion referencing style used throughout, as presented in the Student Handbook.
o All items on reference list to appear with corresponding in-text references
o All in-text referenced items to appear on reference list
o No evidence of cut and paste to be visible

Project Planning time management tool 5%
o The student must produce a Gantt chart outlining the schedule within which their research will be undertaken in Semester 7.
o This will be in the form of an Excel spreadsheet (in landscape form) identifying the tasks and approximate, appropriate time frames during which these tasks may be performed

Total 100%

Special Instructions:

Word Limit: 2000 - 2500 words (excluding: title page, references, charts and graphs, appendix)
Note: exceeding the word limit by more than 20 percent will result in a grade reduction of one grade point.


Assignment Type: Individual assignment

Others: Please refer to the Glion Student Handbook for other rules regarding referencing style, writing style, plagiarism, late work submission, incomplete work, grading system, and presentation style. You must submit your assignment at the main reception, with a soft copy to be loaded onto the Moodle platform.

Additional requirements for presentation style:

Font:
o Headings - Font 14 or 16;
o Main text - Font 12. Times New Roman is preferable.

Space: Double-spaced throughout the paper except italicised quotations.


You must reference all the sources used (to form your ideas, arguments and analysis) throughout the Independent Research Study Proposal.

You must include a complete reference list of all references sources used in the text, to be placed at the end of the proposal. Failure to comply with these standards could indicate Bad Practice or worse Plagiarism.

Plagiarism is the presentation of others peoples words and ideas without giving credit, acknowledgment, or referencing to the original source. It is the presenting of others ideas as ones own. Correct referencing is the way to demonstrate that the original source of these ideas is acknoledged and honoured.


Common Skills Developed/Assessed:


MANAGING AND DEVELOPING SELF 1.Manages own role and responsibilities 2.Manages own time in achieving objectives.
3.Undertakes personal and career development 4.Transfers skills gained to new and changing situations and contexts. 5.Uses a range of thought processes
COMMUNICATING 9.Receives and responds to a variety of information 10.Presents information in a variety of visual forms 11.Communicates in writing
MANAGING TASKS AND SOLVING PROBLEMS 13.Uses information sources 14. Deals with a combination of routine and non-routine tasks 15.Identifies and solves routine and non-routine problems
APPLYING NUMERACY
AND TECHNOLOGY 16.Applies numerical skills and techniques 17.Uses a range of technological equipment and systems



Resources Available:
Student text: Maylor, H., and Blackmon, K. (2005) Researching Business and Management New York: Palgrave Macmillan
Library texts:
Saunders, M., Lewis P. and Thornhill, A. (2007) Research Methods for Business Students. 4th edn. Prentice Hall.
Johns, N., and Lee-Ross, D. (1998) Research Methods in Service Industry Management London: Cassell Wellington House
Shank, G., (2006) Qualitative Research: A Personal Skills Approach (2nd edition) New Jersey: Pearson Education, Inc.


Electronic Database:
Mintel
PROQUEST
Emerald library
Journals:
The Economist
Hotels
International Journal of Hospitality Management
Harvard Business Review
Journal of Hospitality & Tourism Research
The Hospitality Review
Hospitality Directions ??" Europe Edition
Cornell Hotel and Restaurant Administration Quarterly
Other appropriate journals in the Glion Library

1
ONLINE RESOURCES ACCESS
1) DATABASES: with articles, books reviews, a few statistics
A) EBSCO
http://search.ebscohost.com/
Automatic connection from the school network (on campus or via SwissVPN)
OR possibility to connect with password : UserID: glion
IMPORTANT TIP :
To get the full text only, select the box: Limit your results to full text
To get academic results, select the box: Scholarly (Peer Reviewed) Journals
There are 5 databases under Ebsco:
1) Business Source Complete
This is a scholarly business database, of business, including marketing, management,
accounting, finance and economics : Harvard Business Review , Knowledge Management,
Economic Development and Cultural change, International of Education development, International
journal of Consumer studies.
Additional full text, non-journal content includes:
Financial data, books, monographs, major reference works, book digests, conference
proceedings, case studies, investment research reports, industry reports, market research
reports, country reports, company profiles, SWOT analyses.
+ FRENCH journals and magazines
2) Regional Business
With daily updates, Regional Business News provides comprehensive full text for
regional business publications (including titles from Crain Communications).
3) Hospitality & Tourism Complete
Hospitality & Tourism Complete covers scholarly research and industry news relating to
all areas of hospitality and tourism. Subject areas covered include the culinary arts,
demographics & statistics, development & investment, food & beverage management,
hospitality law, hotel management & administrative practices, leisure & business travel,
market trends, technology. Full text periodicals include Asia Pacific Journal of Tourism
Research, Current Issues in Tourism, Hotel & Motel Management, International Journal of Tourism
Research, Journal of Ecotourism, Journal of Leisure Research, Journal of Sport Tourism, Journal of
Sustainable Tourism, Leisure Sciences, Leisure Studies, Nation's Restaurant News, Restaurant
Business, Tourism & Hospitality Research, Tourism Review.
4) Academic Search Premier
2
Contents :
This multi-disciplinary database in general education include areas : Aeronautics, Agriculture,
Health, Anthropology, Archaeology, Architecture & Design, Geopolitics, Arts, Biology,
Communications & Media, Socio- Economics, Education, Environmental studies, Literature,
Psychology, Sociology.
5) Professional Collection Development
Designed for professional educators, this database provides a highly specialized
collection of 520 high quality education journals, including nearly 350 peer-reviewed
titles. This database also contains more than 200 educational reports.
------------
B) PROQUEST
http://proquest.umi.com/login
Automatic connection from the school network (on campus or via SwissVPN)
OR possibility to connect with password : UserID: 008BW87KK7

IMPORTANT TIP :
To get the full text only, select the box: Limit your results to full text
To get academic results, select the box: Scholarly journals, including peer reviewed
ABI/Inform Global
This is a scholarly database in business conditions, management techniques, business
trends, management practice and theory, corporate strategy and tactics, and competitive
landscape.: Academy of Management Journal, Cornell Quarterly, Foreign Affairs, Nations
Business, Thunderbird International Business Review, Journal of Marketing, Tourism and Hospitality
Research
Additional full text, non-journal content includes:
EIU ViewsWire??"Coverage of business and economic events from across the globe
Going Global Career Guides??"Comprehensive overview for evaluating, selecting, and
transitioning into a successful career in a foreign country
ProQuest Business Dissertations??"Access to 14,000 full-text doctoral dissertations
and masters theses
Author Profiles from Scholar Universe??"Broad range of author and institution
information, with links to articles found in ProQuest
------------
3
C) EMERALD
http://www.emeraldinsight.com
Automatic connection when recognized on the school network (on campus or via
SwissVPN) OR possibility to connect with password :

Contents : 175 titles all peer reviewed management. We are only subscribing to the
Business and Management Suite and not to the journals in Technique and Engineering. :
British Food Journal , Corporate Communications: An International Journal Cross Cultural
Management , International Journal of Service Industry Management , International Journal of
Contemporary Hospitality Management, Management Decision, European Journal of Marketing,
Leadership & Organization Development Journal, The TQM Magazine.
Contributions from across the globe. Esteemed authors, such as Philip Kotler, Cary
Cooper, Peter Drucker, Edgar Schein, Malcolm McDonald, Pter Jacs and Joe
Engelberger.
------------
D) HAWORTH PRESS/INFORMAWORLD
Connection with passwords from any Internet access
1. Go to http://www.informaworld.com
2. Click on SIGN IN at the top of the Page
3. Here are the sign in details:


4. On the upper left of the page , click on Glion Hotel School to see the
journals.
You will find these academic journals in hospitality, which are not available on
another databases:
??International Journal of Hospitality and Tourism Administration
(available from vol. 1 issue 1 2000 ??" current)
??Journal of Convention and Event Tourism
(vol. 6 2004 ??" current)
??Journal of Convention and Exhibition Management
(available from vol. 1 1998 ??" until vol. 5 issue 2 2003)
??Journal of Culinary Science and Technology
(vol. 4 2005 ??" current)
4
??Journal of Foodservice Business Research
(available from vol. 5 2002 ??" current)
??Journal of Hospitality and Leisure Marketing
(available from vol. 1 issue 2 1992 ??" current)
??Journal of Human Resources in Hospitality and Tourism
(available from vol. 1 issue 1 2002 ??" current)
??Journal of Nutrition in Recipe and Menu Development
(available from vol. 1 issue 1 1994 ??" current)
??Journal of Quality Assurance in Hospitality and Tourism
(available from vol. 1 issue 1 2001 ??" current)
??Journal of Restaurant and Foodservice Marketing
(available from vol. 1 issue 1 1993 ??" until vol. 4 issue 4 2002)
??Journal of Teaching in Travel and Tourism
(available from vol. 1 issue 1 2001 ??" curent)
??Journal of Travel and Tourism Marketing
(available from vol. 1 issue 1 1992 ??" current)
------------
E) JSTOR
Access only from the school network (On campus or via Swiss VPN
from home )
http://www.jstor.org/
Focused on the arts and humanities, the Arts & Sciences III Collection contains 150
titles. The collection makes available additional journals in language and literature, as
well as important titles in the fields of music, film studies, folklore, performing arts,
religion, and the history and study of art and architecture.
F) HOSPITALITY
http://www.instituteofhospitality.org/
The Institute of Hospitality Library and Information Service is a unique
collection of resources in the field of hospitality, leisure & tourism (HLT), There
are 2 important access to the online journals and to the full content of electronic
books
5
1. Journals
1. Click on the link login at the bottom left of the page. If it is your first visit, login in
with the
personal details, and a personal account will be created for you. You will receive a
confirmation by email with your new personal username and password.
2. Log in with your personal username and password.
3. Go to the e-journal Collection located under Information Services
4. Click on Access to the e-journal collection
3. You will reach the Gale Cengage Learning , Click on
Continue
4. Then search on the database
2. E-Books
1. Click on the link login at the bottom left of the page. If it is your first visit, login in
with the
personal details, and a personal account will be created for you. You will receive a
confirmation by email with your new personal username and password.
2. Log in with your personal username and password.
3. Go to the Online Catalogue located under Information Services
4. Once logged into the Catalogue, click on OPAC (menu on the left); click on the
ADVANCED tab link.
5. On the right, click on the EBOOKS button (which places a green dot in the button)
and then hit the SEARCH button located in the lower middle part of the screen.
6. The full list of over 300 e-book titles will appear. To open an e-book, simply click on
the WEB ADDRESS for the book located under the e-books title in the
bibliographic citation. The e-books new page will appear; click on VIEW THIS e-
Book.
7. To print from an e-book, simply click on the SHOW ACROBAT TOOLS button
located to the upper left of the e-book pages, which allows various functions.
Printing of e-books is limited in accordance with copyright restrictions (no more than
a chapter is allowed). Some e-books do not offer a SHOW ACROBAT TOOLS
button or the print option because the copyright hasnt been obtained from the
copyright holder.
8. The Online Catalogue logs out after a certain amount of time as will an e-bookif
you spend a bit of time in an e-book, you might find that you have been logged out
of the Online Catalogue. Try hitting the BACK button on your toolbar and you
should arrive back at the catalogues search page with your previous results. If this
doesnt work you should login again and re-do your search.
6
AtoZ
This website allows you to know which journals in full texts are availble under which
database.
http://atoz.ebsco.com/titles.asp?Id=Glio1105&sid=181994754&TabID=2
7
2) DATABASES : Reports, Statistics
A) MINTEL
http://academic.mintel.com
Click on campus log in" on the right side of the screen and sign in
with:


To see all the reports, click on "reports", then on "my reports" (upper side of the
screen), then "Show all travel and tourism: international reports" (right side of the
screen).
-----------
8
B) EUROMONITOR
Access only from the school network (On campus or via Swiss VPN
from home )
Global Market Information Database
http://www.portal.euromonitor.com
It is an online business information system providing business intelligence on countries,
consumers and industries. It offers integrated access to statistics, market reports,
company profiles and information sources, Global reports, Country reports, Company
reports, Market share and brand share rankings, 3,000 company profiles and Lifestyle
statistics
------------
C) BRITANNICA ONLINE
Access only from the school network (On campus or via Swiss VPN
from home )
This access to the Encyclopedia allows you to search for terms, definitions as well as
images and videos.
http://school.eb.co.uk/
------------
D) IMD World Competitiveness Yearbook
https://www.worldcompetitiveness.com/online/Login.aspx
Connection with password


The IMD World Competitiveness Yearbook 2006 is covering 53 countries and 8 regions, using 312
criteria. The criteria are grouped into the overall competitiveness ranking, made of 4 main factors:
1.Economic Performance, 2. Government Efficiency, 3.Business Efficiency, 4.Infrastructure.
There are 2 ways to access information:
- Country Profiles: Allows you to view one country or region / selected tables; to be used to display
several items for a same country.
- By Criteria: Allows you to view the result only for the selected criterion, eg . Education
- By Rankings : Allows you to view one table / selected countries and regions, to be used to compare
countries.
9
III) LIBRARIES CATALOGUES
B) SWISS UNIVERSITIES
Free connection from any Internet
To have access to the catalogue of the Swiss French Universities:
http://opac.rero.ch/gateway
To have access to the catalogue of the Swiss German and Universities of applied
sciences (including EHL)
http://www.nebis.ch

There are faxes for this order.

Write an essay in which you analyze: BLACK MEN AND PUBLIC SPACE from BRENT STAPLES where he portrays how he, as a black man, has often been a victim of his identity; against to what happened recently in the news this past summer, the issue of black men being victimized by their identity came up when SERGEANT JAMES CROWLEY arrested Harvard professor HENRY LOUIS GATES JR. because he believed GATES was breaking and entering. How does STAPLES text illustrate or compare with GATES situation? A sound analysis would discuss the main points of STAPLES essay and use examples from contemporary America to show how these points are true or can be refuted. A well-formed thesis would tie together the message or theme behind Staples essay reality with realities facing black (and other minority) men in modern America, citing specific examples.
Examine how the social and cultural environment influenced the message of the selection.
Then compare that selection to THE COLOR PURPLE from ALICE WALKER, and see if theres consistency in the environmental influence/s you discuss.

The essay should provide enough information for the reader to understand the cultural and social context influence on THE COLOR PURPLE, and a discussion of how the issue with Sergeant JAMES CROWLEY and Harvard professor HENRY LOUIS GATES JR. shaped the message of BRENT STAPLES with references to THE COLOR PURPLE to demonstrate the influence.

*Include a Works Cited page and parenthetical in-text documentation, citing 2 reference sources.
*Use a minimum of 3 quotations from the text to support your argument.
* You MUST include 2 outside sources in this essay (in addition to the text). You MUST use the CCBC database or library to locate those sources.
*It is required to cite specific examples from the text as you make the points of the argument.
*MLA 7 Style Format.
*How to get into CCBC database website:
1) Go to: www.ccbcmd.edu
2) Under the CURRENT STUDENTS Menu go to LIBRARIES.
3) Click on the first Link located on the top: FIND Articles from Magazines, Journals and Newspapers.
4) Click on Social Science/History Databases
5) Select History Resource Center: US (GALE).
6) To log in is as follows: My last name: GORDILLO, My CCBC Identification Number: 900718837 and My

Any questions contact me asap, thank you
THIS ESSAY MUST MEET ALL THE REQUIREMENTS INDICATED IN THE DESCRIPTION!

You are to write 4-complete page paper. State the question first and then continue to answer. Each question is to be answered separately. Cite sources inside paper, which include: page number, author, date, and when quoting use quotation marks. Use sources that were faxed!

The period from 1776 to 1862 marks a number of efforts to produce change in American higher education. Learners should pay close attention to efforts such as Jeffersons plans for education in Virginia, those of Eliphalet Nott at Union College, the Dartmouth College case, the Yale Report of 1828, Ticknors ill-fated reforms at Harvard, Waylands at Brown, and Tappans at Michigan.

As a result of reading about these efforts, Answer the following questions:

a. What motivated those who promoted these changes?
b. Who led the efforts to produce the changes and who fought against them?
c. How do you account for the opposition?
d. To what extent did the efforts succeed or fail?
e. What was their impact?
f. To what do you attribute this success or failure?

There are faxes for this order.

request for mmorley!

This is same as order # 949562. Writer is mmorley. Same writer can go ahead do the same. Please forward me the link to original article. Also, articles doesn't have to be long one. Please make sure the article are relate to United States. Lastly, references are 2 each, one reference will be the article, and second reference (is not required, but) will greatly help, but if it become too complicated or doesn't make sense you can skip from that articles. If they are listed please they have to be available online. Below is the rest of direction i had forwarded last time. Thanks

Article are based on the study of Management, Organizational Development, Human Resources, Training and Development, Unions/Arbitration/Negotiations, Employee Relations Theories, etc. The paper should be organize the analysis of the article using the Levels of Review. The article must be taken from a recognized scholarly journal (i.e. The Journal of Management, Academy of Management Review, Harvard Business Journal etc.)

Each review should be two full pages (margin 1" all sides) that does two things: First, it should summarize the main ideas and supporting evidence of the article. Second, must analyze the ideas and/or evidence in the article. What's the difference between summarizing and analyzing?

Think of movie reviews. The critics summarize the plot, main characters, scene, and sometimes the cinematography and soundtrack. It does not matter if critics liked or hated a particular movie, their summaries are all pretty similar. Where the reviewers diverge is in their opinion/analysis of a particular movie. Some might love the acting-plot-characters-direction-whatever while others hate them. The mark of a good movie reviewer is that they clearly explain why and what they loved or hated in a movie. The paper should be written in APA style with a References page.

The summary part of your paper should contain at least one direct quotation from the article. The direct quote should not be more than 2 sentences long and you should paraphrase the article as needed.

The analytical/critical part of your paper should refer to ideas-examples from the article as needed to explain and support your opinions and analysis.

The paper must be divided into three man main sub-headings: Introduction, Summary and Analysis. Your posting must have a clearly identified purpose and define terms, not assuming understanding. To make your substance stronger, you may be bias-based, use value judgments and use evidence, citing as appropriate. Use simple direct language and straight-forward writing style.

this paper needs to be from an article in an Human Resorces Management magazine fortune, harvard business, jounral of management on Performance Management issues raised in the article how does the performance managment contribute to the changing workplace

Summarize the Goleman (2004) and Prentice (2004) articles. For each article identify the authors' major conclusions and discuss the research the authors performed to reach their conclusions. Avoid quoting directly from each article. These summaries should be entirely in your own words. Finally, discuss in which of the two articles the authors' discussion is most convincing. Use examples from your own experience to support your conclusion.

I think that to do well on the assignment the completed assignment with the two summaries and your analysis should be 4-5 pages.

Please note you should compose one file, with three parts, a summary of each article and a discussion.

Articles:
Goleman, D. (2004, January). What makes a leader? HBR Classic. Harvard Business Review (B)
(Will email PDF file for your reference)

Prentice, W. C. H. (2004, January) Understanding Leadership. Harvard Business Review, 82 (1). (B)
(Will email PDF file for your reference)





There are faxes for this order.

Presentation Format :Essay
----------------------------------------------------------------------------------------------------------------------------
Question
How far has the competitiveness of two East Asian firms been based on:
(1) national networks and institutions, including localised clusters;
(2) regional links and networking across the East Asian region;
(3) transnational links beyond the East Asian region and;
(4) support from the policies of one or more East Asian governments?

The two firms chosen should not both be from the same country. They should be chosen from the following list:
Acer or MediaTek (from Taiwan), Sony or Toshiba (from Japan) Samsung or Hyundai (from South Korea), Venture Corp (from Singapore ), Li and Fung (from Hong Kong); Charoen Pokhand (from Thailand) ICBC or Exim Bank of China (from mainland China)
----------------------------------------------------------------------------------------------------------------------------
Assessment Criteria
1. Identify and understand the strengths and weaknesses of three firms .
2. analyse their sources of competitiveness, local, national, regional and beyond the region
3. identify their role in regional integration
3.. Assess how far and in what ways they have been helped by the policies of governments in the region
4. Clarity, coherent structure and Harvard referencing
----------------------------------------------------------------------------------------------------------------------------
Learning Outcomes Tested
1. Critical understanding of the role and importance of regional trading blocs in international business
2. Critical appreciation of the sources of competitiveness of nations, regions and sub-regions in the international arena.
----------------------------------------------------------------------------------------------------------------------------
Performance descriptors (by grade)
A Grade : Excellent analysis and evaluation demonstrating high levels of understanding. Excellent ability to synthesise arguments and communicate these in a coherent and effective manner; excellent evidence of sound familiarity with key writings on the subject. An excellent conclusion fully supported by the discussion and evidence. Excellent essay structure and presentation; correct use of Harvard referencing system.
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Quastion: What are your recommendations for YouTube strategy?

Username Request: bolavens

Required Reading :
? Porter, M. (2001, March).Strategy and the Internet. Harvard Business Review, 79(3).
? Cool, Karen, Seitz, Matt and Mestritts, Jason (2007). YouTube, Google and the Rise of Internet Video Harvard Business School Press. KEL403
? The Digital Transformation of Traditional Businesses Preview By: Andal-Ancion, Angela; Cartwright, Phillip A.; Yip, George S. MIT Sloan Management Review, Summer2003, Vol. 44 Issue 4, p34-41

I am looking for a research paper on High Performance Work Teams. It should demonstrate an understanding of what it takes to develop and support HPWT's in a manufacturing setting. It should discuss the impact of quality, cost and productivity, as compared to manufacturing with traditionally lead teams. It should review the global implications to remain competitive with an ever growing global manufacturing base. It should investigate the benefit of Lean Manufacturing and Six Sigma tools as ways to help these teams be successful. It should look at the cost / benefit analysis to implement HPWT's. It should site other manufacturing firms as benchmark cases to support the paper.

Outcomes demonstrated by the paper should be:
1. An understanding of management concepts and their application in business.
2. An understanding of the economic environment and policies, and the ability to use financial principles in a business setting.
3. An understanding of and ability to apply quantitative tools and techniques commonly utilized to support business decision-making.
4. An understanding of market concepts and their application in business.
5. A global view of business, including the impact of international differences on marketing, management, economic and business operations.

Further, this project should demonstrate:
? Communications skills.
? Critical thinking and problem solving skills.
? Qualitative or quantitative reasoning skills.
? Uses information technology.
? Accommodates culturally diverse perspectives.
? Integrates the needs of the target organization with those of the individuals and their environment.
? Creativity.

This paper should be written in the APA style. It should cite resources in the paper, have at least 3-6 quotations and footnotes as required.

I have aprox. 8 sources identified, which have been e-mailed and faxed to you regarding this order. Number faxed to was 954/337-9237 Total 73 pages on Oct. 4, 2004. I ref. the order number on the cover sheet of the fax.

I would request you also provide:
Title page
Signature page
Approval sheet
Footnotes
Bibliography page
References page
Works Cited page

Please reference a source from the Harvard Business Online, titled: "Creating Teams with an Edge -- The complete skill set to build powerful and influential teams."

Another source: "Why High-Performance Work Systems Pay Off, by Eileen Appelbaum, Thomas Bailey, Peter Berg and Arne L. Kalleberg."

Other articles that I have found on line and faxed a copy are:

Selection of "High Performance Work Systems" in U.S. Manufacturing by Christopher P. Adams, Federal Trade Commission, March 29, 2002

An article from the International Labour Organization: High Performance Working Research Project; Thorn Lighting, Ltd - United Kingdom.

An article from CIPD titled: High performance working, originally issued July 2001, latest revision Feb. 2004.

An article from Gallup Management Journal: "All Together Now", released March 15, 2002, by Julie Connelly.

From the Journal of Workplace learning; "A case of innovative integration of high - performance work teams" by Faye Thompson, Donna Baughan and Faideep Motwani.

Additionally, I have faxed you an article from the Harvard Business Review; "The Nut Island Effect; When Good Teams Go Wrong" from March 2001 edition.

NOT the writer - with Writer?s


Dear ?Writer?,

Would you please help me with the following work:

?I am alarmed and astounded that they [textbooks on strategic management] state that mission should precede the corporate planning process ?? (John Argenti, ?Practical Corporate Planning?)
Discuss the idea that mission may not necessarily be the first step in the strategic management process and explain the role played by mission in that process.


Suggested books:
?Exploring Corporate Strategy, G Johnson & K Scholes, 7th Ed 2004, FT Prentice-Hall
?Strategy: Process, Content, Contex?, R de Wit and R Meyer, ITP, 2004
?Strategic Management?, J L Thompson, 2001, Thomson Learning
?Making Strategy?, C E Eden & F Ackerman, 1998, Sage
?The Strategy Process; Concepts and Contexts?, Mintzberg et al, 2003, Prentice Hall
?Strategic Management and Business Policy?, T L Wheelen and J D Hunger, 9th Ed.,2004, Prentice Hall


electronic articles are very welcome, e.g.
Harvard Business Review
Strategic Management Journal
Strategic Management Review
Management Today

Criteria
-Please do not use books that are older than seven years.
-A good answere will incoperate relevant examples which
clearly demonstrate the point(s) beeing made
-A good answer will demonstrate understanding of the
concept of the business objective and the possible
objectives an organisation may set for itself
-A good answer will embrace associted concepts and theories
and demonstrate clearly the links between such concepts
-any diagrams etc may be appended


Footnotes please.

Thanks for your help.

Anke

Hi,
I need a two page summery of the article below. It should focus on the paragraph below and answer this question.

What are the benefits arisen from information technology? How does it shape our companies organization?




According to CSC Index Research and Advisory Services, information technology is a powerful change agent in a growing number of industries. Information technology is redefining entire industries from banking and brokering to retailing and air transport. Regardless of the industry, however, many organizations are using their technology to both foster change?change in what they do, how they do it, with whom they do it, and the tools they use to get it done?and to improve operations, productivity, and performance. While such change can be beneficial, it can also be daunting and met with resistance. That is because, when organizations utilize technology for these ends, it affects much more than the technology itself?it can fundamentally change the nature, structure, and operation of the organization. These changes, then, must be understood within this context and dealt with accordingly.

The article starts below....

Karmarkar, Uday. (2004, August 9). Boot Camp for Service Operations. Harvard Business School. Retrieved June 19, 2005, from http://hbswk.hbs.edu/item.jhtml ?id=4308&t=operations

Boot Camp for Service Operations
August 9, 2004

Heads up: There?s a services revolution coming fast. Are you ready to realign strategy, redesign processes, and restructure your organization? An excerpt from Harvard Business Review.
June 27, 2005 Issue


Asian and American Leadership Styles: How Are They Unique?
The Potential Downside of Win-Win
People Power: How to Measure It
Summing Up: Is a "Level Playing Field" a Good Thing?





Easy Print
Send us an Email
Email to a Friend
RSS/PDA Options



by Uday Karmarkar
Pick up just about any major newspaper in the United States these days, and you'll find the "o" words somewhere on the front page. Articles about offshoring lament the movement of labor to foreign countries, and outsourcing headlines decry the loss of middle-class jobs to contractors. Of late, the "o" words have been conflated to suggest that a corporate cabal bent on "exporting America" has handed high-paying, white-collar American jobs to well-trained but less expensive workers in India and other locales.
The brouhaha over the loss of service jobs, which currently account for over 80 percent of private-sector employment in the United States, is not merely an American phenomenon. Service jobs are at risk in all developed countries. In the U.K., where some claim that as many as 50,000 jobs moved offshore in 2003, the issue is just as prevalent and just as contentious. Countries like Germany and Sweden are feeling political tremors as well.
Nor is any of the noise new. Protectionism raises its ugly, if discredited, head whenever economies undergo a major transformation. Sometimes, the political process plays out for good?as it did in the United States in the 1980s, when companies went into competitiveness overdrive and the economy rebounded brilliantly. Sometimes, it plays out for ill, as it did when the 1930 Smoot-Hawley tariff on imported goods exacerbated the Great Depression. Then, as now, society and business have no choice but to confront the economic facts on the ground.
In my opinion, the worry about outsourcing and offshoring distracts from the point. Even job loss is not the issue. As painful as it truly is for people who struggle to find work in a restructuring economy, the unemployment situation will eventually be taken care of by baby boomer retirements and job creation. (Fortuitously, many jobs opened by boomer retirement will not be subject to offshore movement.) The real issue then is the loss of service competitiveness. We are now riding a tidal wave of change that we can think of as the industrialization of services. Global competition is on the rise, and some service markets are being invaded by foreign firms and new entrants. Automation is also transforming the services sector. New hardware and software systems that take care of back-room and front-office tasks such as counter operations, security, billing, and order taking are allowing firms to dispense with clerical, accounting, and other staff positions. And self-service is having a major impact: Why use a travel agent when you can book your own flight, reserve a hotel room, and rent a car online? [?]
The R Words: Realign, Redesign, Restructure
The company that best understands and anticipates customer needs, delivers consistently high-quality service, and connects to the customer via the channel of choice wins. To meet those challenges, top managers must put themselves through competitiveness boot camp, revamping their company's strategy, operations, and organization in the process.
Realigning strategy. In attempting to link with customers directly, firms will need to overhaul their offerings, cost structures, and competitive platforms to align with the shortened information chain and with the changing demands and behavior of their customers.
Overhauling a traditional service design is no one-shot, onetime deal.
Consider the legal publishing divisions of Thomson, a global publishing giant. In the days before electronic publishing, the company printed and distributed paper-based information about U.S. court decisions, new bills, and amendments. As courts started to publish material electronically, the role of the publishing firm began to be called into question. Understanding that it did not own the legal intellectual property, Thomson redesigned itself into an information packaging and shipping company?an organizationally far-reaching and painful effort spanning a decade. Rather than operating parallel and distinct product lines, the company chose to focus its operations around central electronic document databases; software systems took over tasks from indexing to citation. As a result, a whole slew of new specialized products could be sliced, diced, and priced out of the database. While Thomson reduced its need for lawyers and legal professionals, it added to the ranks of technologically savvy and operationally oriented managers. Today, Thomson is positioned as one of the world's dominant electronic publishers of legal, tax, and accounting information, as well as being a leader in scientific and technical data, learning, and assessment.
In this example, we see what happens as new technology changes the relationship between sources, services, channels, and customers. In Thomson's markets, speed trumps professional knowledge and processing. Many tasks shift to the customers as self-service. Professionals lose status and control. Operations and technology become more centralized, at least temporarily. And as the service becomes commoditized, competition intensifies, and differentiation grows vital.
Redesigning processes. As the services revolution proceeds, not only will all companies have to understand their information work processes, but they will also want to examine each stage of the process: Should it be performed at headquarters or in the field, nearby or offshore, in-house or in some far corner of the globe? Processes, in other words, will need to be much more specific and carefully managed than ever before. In most cases, processes will need to be closely synchronized with those of other firms as well as with customers, who may routinely collaborate and participate in producing output.



Choosing Your Industrialization Strategy






Los Angeles-based IndyMac Bank, a pioneer in electronic banking, is becoming an online mortgage "factory." The company views the back-room loan origination process as one of information assembly followed by credit analysis, underwriting, approval, and closing, in which some fifteen discrete parts are brought together into a finished product. IndyMac has distributed some of these processes to different points in the United States; some customer contact processes are slated to move to call centers abroad. Other back-room processes, such as credit analysis, are partially automated. More complex and judgment-based aspects of analysis, such as underwriting and acceptance, remain with experts in the United States. All these processes are sewn together on the back end. On the front end is an automated, rule-based platform called e-MITS, which allows customers and brokers to apply for mortgages online and automates certain tasks of application evaluation, risk-based pricing, and rate-lock guarantees. [?]
An adept firm like IndyMac looks quite different from the traditional service firm in terms of people, processes, and procedures. But overhauling a traditional service design is no one-shot, onetime deal. Because technological and infrastructure changes, competition, and industry restructuring are ongoing, service companies need to constantly experiment and fine-tune their systems if they are to negotiate these changes in a sustainable manner.
Restructuring the organization. Reorganization of processes necessitates organizational change. Already, online banking and ATMs have displaced tellers, and e-tickets and automated check-in machines are forcing travel agents and airline counter personnel to find new jobs. But such automation just substitutes technology for people. Deeper changes are necessary, and leaders will need to constantly redesign their organizations to adapt to new conditions, while ensuring that the customer does not get lost in the process.
How can a service company dealing with industrialization realistically create such an adaptive learning organization? [?] A radical, but more sustainable, approach is to build the organization around the restructured information and value chain. The front office takes responsibility for the customer experience; the back room handles internal processes invisible to the customer; and a third organization is responsible for dealing with partnerships (suppliers and coproducers). All three are likely to be in constant flux. Most important, these three groups can and should overlap; flexibility and constant communication among them are critical. Like task forces, these groups have to be able to live with some fuzziness in their task definitions and be willing to share responsibilities with other groups.
The more flexible the manager, the better his or her chances of survival.
What kinds of new skills will companies most need? First, they will want to make sure they understand the impact of new technologies, strategies, and channels on customer behavior. Management teams may need to include skilled managers in new areas?a chief experience design officer, a director of experience engineering, a chief of global service delivery, and so on. Second, technology experts will need to be distributed throughout the organization, rather than concentrated in a separate IT group. Third, managers of vendor and partner relationships will have a significant place in the new structure and will need to learn to deal with new global allies and organizations. Finally, because the employees of the new service company may be spread across the globe, management will have to adapt to a more diverse workforce. Some of this is not new to multinational companies. But it may well be very new to traditional service organizations.
Service firms will want to consider hiring executives capable of dealing head-on with the increasingly rapid change that the sector will experience. Managing changes in the executive ranks will be painful, however, since experience can become a liability when the future is likely to be far different from the past. Many senior managers will be slow to relearn how their industries work and will find themselves sidelined. The more flexible the manager, the better his or her chances of survival. One suggestion is to hire executives from global manufacturing companies who wear the scars of the competitiveness wars, as banks and utilities did when they tapped managers from deregulated firms.
Excerpted with permission from "Will You Survive the Services Revolution?" Harvard Business Review, Vol. 82, No. 6, June 2004.
[ Buy the full article ]
Uday Karmarkar is the LA Times Professor of Technology and Strategy and is the research director at the Center for Management in the Information Economy at the Anderson School of Management at the University of California, Los Angeles.

the article "break free from the product life cycle" by Moon, Youngme from the harvard business review; May 2005, Vol. 83 Issue 5, p86, 9p, 1 diagram, 2c

write a 2 page summary of the critical points inthe article

then write a 2 page analysis to include the following: explain the difference between the following two strategies discussed in the article. 1) reverse positioning 2) breakaway positioning . in this discussion give an example of how each could be used by a current brand which is nit cited in the article
There are faxes for this order.

I would like the essay template to have an hypothesis and a conclusion based on the title ?Is Outsourcing Evitable??. I would also like to see outsourcing statistics, trends, executives? point of views and strategic planning for the future on outsourcing. My intent is to proof or disprove that is evitable.

FORMAT / STYLE: APA

Details:
I would like the paper to include the following topics:

a. Sample Types of Business Processes Outsourcing

b. Top 10 Reasons Companies Outsource

c. Benefits of Outsourcing

d. Outsourcing Best Practices

e. Why is it so difficult to outsource?

f. The Security and Legal Issues

g. The Debate

h. Myths and Understanding

i. Outsourcing Statistics and Trends (I want to show here that outsourcing dollars are increasing and the trends continues to gain momentum worldwide)

I like your standard outline below. However, please include most of the above sub-topics as possible with a good flow.

Introduction

Statement of the Problem

Hypothesis

Rationale

Literature Review

Methodology

Statistical Analysis

Data Collection

Subject Population

Conclusion

Results

Discussion

Recommendations


Please use references in the content as much as possible (e.g. - C.K. Prahad and Gary Hamel first introduced the term core competencies in their Harvard Business Review article ?The Core Competence of the Corporation? in 1990.)

I want to use the following insert in the paper as potentially part of the introduction and starting point for the rest of the paper research.

As Timothy Taylor mentioned in his article ?In Defense of Outsourcing?:

?You probably did not sew the clothes you are wearing as you read this, nor did you grow the food you will eat today. You also didn't build your own home, manufacture your own car, perform your own dentistry, or cut your own hair. You may not clean your own house or mow your own lawn. If you're single you may opt for a dating service to find romance, and once you've found it you may delegate part of your child rearing to a day-care service.?

Taylor, Timothy (2005). In Defense of Outsourcing

Cato Journal, Vol. 25, No. 2, p. 367-377


Here is an idea of the kind of conclusion I am looking for (please create your own based on the analysis of the new paper ? mine is an example of my idea):

Conclusion
Outsourcing is not a new or isolated phenomenon. It is a result of a long-term economy evolution and it is being increased by today?s demands in the global economy. It has been predicted that it will continue to grow and gain momentum from the C-level as they are faced with the evolving economy challenges. Regardless of the debate, the negative propaganda, the lost of US jobs to offshoring, the potential security risks, and the myths, outsourcing is undoubtedly part of the economic innovation and growth. (THIS CONCLUSION SHOULD ANSWER THE PAPER TITLE ? ?IS OUTSOURCING EVITABLE??.)

NOTE: I will be using this paper as a starting point for my final deliverable. I will be checking the sources and the content of this paper. Therefore, please be accurate with your notes and references, I don?t want to be disappointed with your work.

You can start with these as some of your reference points:

-Burkholder, Nicholas C. (2006). Outsourcing: The Definitive View, Applications, And Implications. John Wiley & Sons, Inc.

-Corbett, Michael F. (2004). The Outsourcing Revolution. Dearborn Trade Publishing.

Craumer, Martha (May 2002). How to Think Strategically About Outsourcing. Harvard Management Update.

-Hanan, Mark (1993). Tomorrow?s Competition ? The Next Generation of Growth Strategies. American Management Association.

-Hira, Ron & Anil (2005). Outsourcing America: What?s Behind Our National Crisis and How We Can Reclaim American Jobs. American Management Association.

-Greaver, Maurice (1999). Strategic Outsourcing. American Management Association.

-Jethmalani, Arun (Vol. 1 No. 5 Spring 2006). Outsourcing Essentials: BPO Trends 2006. The Outsourcing Institute.

-Kouropoulos, T. & Roloff, T. (2006). Smartsourcing: Driving Innovation and Growth Through Outsourcing. Platinum Press.

-Outsourcing Center http://www.outsourcing-center.com/topicareas.html

-Perot Systems Healthcare (2006). Improve Profitability With Revenue Cycle -Outsourcing. http://www.perotsystems.com/library/SuccessStory_HealthcareMtSinai.pdf

-Taylor, Timothy (2005). In Defense of Outsourcing

Cato Journal, Vol. 25, No. 2, p. 367-377

I have other electronic references that I will be emailing.
There are faxes for this order.

Addition information on Assignment

Using a range of company (4-5 different companies) examples from global retailing critically review the extent to which you think competitive advantage is due to the possession of unique resources.

Format
USING THE HARVARD REFERNECING SYSTYEM
FONT SYLE ANN SIZE : VERDANA 11 POINT
1.5LINE-SPACING

Theories to use
To assess the industry
1) Michael E.Porter Porter: 5-forces
TO identify the resources and competencies
1) Michael E.Porter: Value Chain/ Mckinsey: value system/Cartwright: Value Cluster
2) Johnson et al : Threshold Resources & competencies
To analyze the resources and competencies
1, Barney : VRIO (resource based view-RBV)
2, Hamel and prahalad: Core Competencies

Possible Structure:
1) Introduction
? *Objective and methodology ; which industry (global retailing)
? *What is meant by competitive advantage
? *What is meant by resources
2) Identify threshold resources & competencies
? *What does it take to be in this industry
3) Identify what it takes to have a competitive advantage in this industry
? *Apply the 5-forces model
? *Apply the value chain/ value system/value cluster analysis
4) Discuss the extent
? *Use the range of companies as examples
? *Use the VRIO and core competencies models
5) Conclusion
? *Sums up the discussion
? *Have you proved that possession of unique resources is or is not the source of competitive advantages
6) Reference List/ Bibliography

Length: 9 pages double-spaced pages in at least 12 point type.
Citations: MLA
I will also email the cite documents 8 total

The final project for the class is a larger version of the ?connect-the-dots-paper?. In this paper, you will be asked to identify linkages across the semester?s readings and discussions and then formulate a series of 4 central ideas or themes that you discovered throughout the semester. Each theme or central idea have AT LEAST one textual reference, one outside article reference and one reference from a colleague?s paper. It is important to note that you DO NOT have to agree with any of these sources to use them as a reference.

Suggested Format:
Introduction Section: In this section tell me where you are going with the rest of the paper. I am interested in briefly knowing what the 4themes that you will be discussing actually are. I am also interested in (again briefly) knowing why these themes seemed particularly important or relevant to you. If you feel so inclined you can (again briefly) acknowledge the sources that were most helpful to you in developing these themes and therefore your paper. But the most important thing is to give me a road map of what to expect in the coming pages.

Theme #1; #2; #3, #4. I would suggest a separate section for each theme. In each thematic section start by explaining the theme, then move into where you found evidence of it in the sources. This doesn?t have to be a totally exhaustive list, simply use the references and sources that were important to your understanding of the theme. Next, move into a discussion of why out of all of the possible thematic choices available to you this one struck you as worthy of inclusion in your paper. In short, why this theme is is important to the field of public service. Finally, I am interested in any reflections you might have on how your current understanding of the theme will influence how you act as a future public servant. So to recap four things are good to include in each theme; 1) what it is 2) where you learned about it 3) why it is important in the field of public service and 4) how you will use your understanding of this theme in your future career.

Conclusion section: part of this class is giving you a taste of things to come in public administration. So to wrap up this paper, I am interested in particular areas and themes that you really want to know more about in public administration. I would like the concluding section to be built around explaining which of the themes or which aspects of individual themes you want to know more about. Not to put words on your paper but your concluding section should in essence address the following in some way.
I am especially interested in learning more or focusing more on X theme(s) or the Y aspect(s) of X theme(s) because ___________.?

EXAMPLE OF HOE THE TEACHER WANTS THE QUOTE

**IMPORTANT this is who the professor the quotes to be in the paper**A pet peeve; block quotes: ?I would prefer to read direct quotes that are longer than 2 full sentences indented and in block quotes. This is a pet peeve and personal preference of mine.? (Hale, 2011) (Wrong)
I would prefer to read direct quotes that are longer than 2 full sentences indented and in block quotes. This is a pet peeve and personal preference of mine. (Hale, 2011) (Right)
I am not sure why this bugs me so much but it does so please humor me.

**IMPORTANT this is who the professor the quotes to be in the paper**Another pet peeve; Section headings: I find papers much easier to follow when they have bold type section headings. There is a suggested format and outline below but regardless of whether you use it exactly, please do set aside sections of the paper with easy to see section headings.



Chapter reading

textual reference
Putnam, Robert.& Feldstein Lewis (2005) Better Together: Restoring the American Community. Cambridge University Press. Known in class as ?Putnam?

Denhardt, Robert B. (2008) Public Administration: An Action Orientation. Belmont, CA: Wadsworth Known in class as ?Denhardt?

Denhardt: Chapter 1: Personal Action in Public Organizations
Putnam: Introduction

Readings: Denhardt: Chapter 2: The Political Context of Public (service) Administration & Putnam Chapter 4: Dudley Street
Readings: Denhardt: Chapter 3: The inter-organizational context of public (service) administration & Putnam Chapter 3: The Shipyard Project

Readings: Denhardt: Chapter 4: Ethics in Public Service & Putnam Chapter 6: Saddleback Church

Readings: Denhardt: Chapter 5: Designing and Managing Organizations & Putnam Chapter 8: Harvard Clerical Workers.

Readings: Denhardt: Chapter 6: Planning, Implementation and Evaluations & Putnam Chapter 10: UPS

Readings: Denhardt: Chapter 7: Budgeting and Financial Management & Putnam Chapter 3: Branch Libraries

Readings: Denhardt: Chapter 8: Managing Human Resources & Putnam Chapter 9: Experience Corps & Putnam Chapter 6: Do Something

Readings: Denhardt: Chapter 9: Leadership and Management in Public Service Organizations & Putnam Chapter 5: The Tupelo Model

Readings: Denhardt: Chapter 10: Administrative Reform and Technology & Putnam Chapter 11: Craigslist

Readings: Denhardt: Chapter 11: The future of Public Service & Putnam Chapeter 12: Portland

I need some help to write about relationship between culture and leadership as well as Japanese culture and Bass and Avolios (1997) full-range leadership model. In addition to two sources listed below, I will be also sending two files for your reference. One is the introduction of my research paper. The other file is a sample paper for this request.

Source:
1. Harvard Business Review, "Asian and American Leadership Styles: How Are They Unique?"
http://hbswk.hbs.edu/item/4869.html
2. Journal of Leadership & Organizational Studies, "Cultural Contingency Model of Leadership" - to be sent separately

For your reference:
1. Reference_Introduction - to be sent separately,
2. Reference_Sample - to be sent separately

There are faxes for this order.

Case Study
Thomas H. Davenport, Jeanne G. Harris. 2007. Harvard Business Review
Case Discussion. (Product Number: R0705X-PDF-ENG)
Having read the case study, please reply thoroughly to the following question.
(1.5-space, maximum 4 pages, hardcopy required)
How can, Health insurer IFA and grocery chain ShopSense, leverage
the customer data responsibly?


The article is;
Thomas H. Davenport, Jeanne G. Harris. 2007. Harvard Business Review
Case Discussion. (Product Number: R0705X-PDF-ENG

The link for the article is; Dark Side of Customer Analytics (HBR Case Study)
https://cb.hbsp.harvard.edu/cb/pl/22103070/22103071/bbe6cab46fd318c91b373842115712ac

SUBJECT NAME Chanel management and B2B marketing

#A2083481 this was my past order I dont know the writer name but I want him if possible.
I will send three Harvard cases .Please write executive summary for each of them
including.Each cases 2 page executive summary
a-Problem statement
b-a list of alternatives
c-recommandations

I need to Write an essay of 1500 words (text only) on one of the following topics. Students must include a word count on the title page of their essay.


Topic: How does the NPT (Non-Proliferation Treaty) seek to prevent nuclear proliferation? How effective is this treaty? Cite specific examples in your response.


Note:

Papers should be typed (double line-spacing), as well as spell-checked.. All assignments must use Harvard AGPS referencing.

An important note on sources

When preparing Assignment 1, students must consult and cite at least five (5) relevant books or book chapter, and cite four (4) relevant journal articles. If students wish to use Internet sources they must be restricted to one (1) appropriate Internet source. Information on determining the reliability of Internet Sources follows the marking criteria sheets. You must consult and cite relevant hard copy sources and these sources should be the primary sources from which you draw your information.

it is not a essay just aswered the talk about the following question. it not long aswered. just convincent.


? Exercise 1: How would you measure the unethical behaviors in an organization? Provide concrete measurement ratios of unethical behaviors. (Use ceoexpress.com; or ; Harvard Business Review/Business Week magazine to support your answer).
? Exercise 2: Find an article/report related to an external environmental factor that affect business and analyze how the subject impact on your current organization and how could you handle it as a manager. (Use ceoexpress.com or; Harvard Business Review/Business Week magazine to support your answer).
? Exercise 3: Read the following link and explain how your organization applies Risk culture (http://www.businessweek.com/managing/content/may2009/ca20090512_720476.htm).
? Manager?s Hot Seat Reading: Read the attached exercise ?Cultural Differences: Let?s break a Deal?. This will be discussed during the class.