Implementing a Tiered Service System

Adopting a tiered service system in on-Time Technology Products

Implementing a tiered service system can be a particularly exhausting job for a company accustomed to a conventional process of providing services. The fact that a tiered service approach involves a wider range of options translates in support teams having to gain a more complex understanding of the system as well as of the markets that the company's services are aimed at.

Smaller clients are likely to be confused as a consequence of a tiered service system, this mostly being owed to them previously feeling that they played an integral role in supporting the company. The fact that they are probable to use a narrower base of services means that they need to reassess their interests and to thus attempt to develop a customized version of their previous agenda.

My initial tendency when hearing about Mr. Collin MacGibson's idea to install a tiered service system was to protest. This was owed to the fact that I knew that this would basically mean that the company would come to discriminate customers based on the degree to which they purchased services. Being a person who promotes equality among customers, I felt that this would significantly discourage smaller customers from wanting to collaborate with us. These respective customers might feel marginalized and are eventually probable to express interest in changing their service provider as a result of no longer feeling that they are important for us.

Although there are serious disadvantages as a consequence of implementing a tiered service system, I'm certain that this move will benefit the company in the long run. Such a system would provide users with the opportunity to access services in accordance with their interests. Users who only require a limited number of services can simply choose these respective services and pay a lower fee while more advanced users can have a complex set of options. As previously mentioned, while smaller customers might feel discriminated at first, the fact that they are going to be able to have access to the same services while even being likely to pay less is going to play an important role in making them stay with the company. Customer loyalty is an important aspect in this company, but the reality is that a tiered service system is not necessarily something bad -- it can encourage people to work with us simply because they feel that they are responsible for choosing the particular set of services they are going to access.