Survey data analysis and findings

¶ … organization's verification process was, in general, more efficient, in the view of the population most effective, to take this into consideration when standardizing the verification process between both departments, or by making the requirements the same yet keeping the departments separate. The survey was also designed to see if merging the two institutions, or if making the requirements the same for both institutions, or creating a third bureaucratic element would be the best solution to this wasteful procedure.

Overall, according to the selection of the survey's takers, the EICS' customer relations and processes seemed more satisfactory to the degree-holders than the ECFMG, although a slight majority of the population polled deemed both organization's services to be satisfactory. All of the survey's recipients however, would willing pay extra money for a more streamlined process.

Determine if you have used the appropriate measures to research your business problem?

The survey was intentionally limited in its scope, as it was only soliciting the replies of the individuals who used the credentials verification service. Internal organizational problems about cost, the possibility of creating more red tape or overlap by either merging the two organizations, or making the requirements the same would have to be conducted via an efficiency audit of the different procedures at the EICS and the ECFMG. The users of the service, foreign students seeking verification of their credentials in the United States said they would pay more, to clarify and simplify the verification process.

Would an increase in a single fee cover the costs of merging the departments? Perhaps not. But given that there is a willingness to pay an extra fee, the survey's results tentatively suggests that making both requirements the same, without any variation, could streamline things without incurring the costs of a merger, and that the minor costs of the extra paperwork of preparing new papers for both the EICS and the ECFMG, briefing employees on the change, and updating the website, could be easily covered by the increased fee. The survey also uncovered the superiority of phone contact, as opposed to print contact on the web or via the Internet, and the frequent difficulty of world events getting in the way of efficient verification. The survey also underlined the fact that a lack of clarity was a real business problem and caused frustration, no matter how accommodating and helpful the personnel at ECFMG in particular.

Identify the level of measurement being used for each of your survey questions.