Analyzing the Busg 1301

Graham, J. (2016). Uber ditches e-Mail support. USA Today

This article discusses the changes that Uber plans to implement in the forthcoming periods with respect to its business operations. Uber users who use the commuting services as passengers should forget regarding writing to the customer support of the company through the use of e-mail in case they have an issue. This is for the main reason that Uber, in the forthcoming periods, is abandoning the use of the -- e-mail and substituting it for direct communication within the app. The company seeks to improve the level of haste and speed at which it offers service to the consumers and attains consumer response. Since the Uber users are able to get a ride simply through the push of a button, the company intends to make it possible for the users to experience customer support in the same manner. This implies that, for instance, if the user left luggage or personal effects in the car, experienced bad and horrible service from the driver, then he or she will be able to simply go to the app, click help and air the particular concerns right there and then (Graham, 2016).

This is important and of great benefit to the users. This is because the use of email not only places a great deal of effort and exertion, but it is also not functional on different nations such as India and also China, expanses where more and more individuals do not have email addresses. This implies that the new move by the company will offer customer support and help the numerous users and also be able to encompass a wide range of users at the end of the day. This will also alarm the drivers to start offering even better service to the users in fear of being reported instantly. This will also help the users to easily retrieve their personal effects such as bags, coats and books that were left in the car by mistake. This will make the process to be much faster and less stressful. E-mail takes too much time and too much work. More so, consumers in regions such as India and China run the risk of losing their personal effects in case they forget them in the car. The inclusion of customer support within the app itself will increase the user experience (Graham, 2016).