Arn Palm Hospital
The Arnold Palmer Hospital website pronounces the statement that the hospital employs the "most advanced technology, coupled with compassion and dedication" and that has made the hospital "one of the most trusted names in children's healthcare worldwide" (Arnold Palmer Hospital for Children, 2011). Complementing access to the most advanced technology with compassion and dedication sounds good on the company website, but maintaining a 100% patient satisfaction level takes more than just those three items; a couple of other considerations might also include a strong management level of quality of service as well as a process and supply chain that is conducive to excellent patient care. One recent article espouses the opinion that many hospitals and medical clinics are undergoing transformations that will change the face of healthcare in the United States and that many of the innovations being implemented are "being done with patients and the quality of care uppermost in mind" (Carpenter, 2011, p. 46); such is likely true at the Arnold...
Arnold Palmer Hospital seeks to manage their quality of service through a variety of quality control guidelines; the first of which is defining quality service in a clear and understandable manner so that all employees comprehend and work towards the same goals and aspirations (at least in the workplace).
In order to ascertain whether the Arnold Palmer Hospital is effective in managing those services and at providing the high quality of service which the hospital administration seeks it is oftentimes necessary to determine patient satisfaction with those services.
The patient's input is a necessity when determining satisfaction levels. One method used to determine the patient satisfaction level at APH is through the use of qualitative tools of measurement. A qualitative methodology allows the researcher to determine the thoughts, perceptions and beliefs of the participant(s) in a manner…
