(McNamara C., n.d.) to succeed, Operations Managers need to be strong leaders. They need to have problem-solving skills and be good communicators. (Operations Manager, 2010) in the Benihana simulation, it was easy to see the impact of the batching technique on the profits for the night. If the Operations Manager had not used the simulator, the customers would have been allowed to essentially seat themselves, and the restaurant would not be in business long. Having a strong Operations Manager means the difference between a successful business and one that loses money. it's important to be aware of how something as simple as the flow of customers impacts operations. The simulation was interesting because the difference in revenue generated for the night was substantial. At first, it did not seem like the batching technique would be useful or necessary. Many restaurants operate without such a simulation and manage just fine. To see the model in action was impressive. It highlighted the difference between doing just fine and working to one's full potential. An Operations Manager needs to make sure that business operations are efficient. (McNamara C., n.d.) in this case, the simulation showed that taking the customers to the tables in batches was the most efficient choice. Operations...

The simulation made it obvious that the process of allowing customers to be seated in groups smaller than eight resulted in a significant loss of revenue.
Computer-based simulations are useful. Certain things, such as the customer flow in the restaurant, are not easy to see while in the midst of a busy dinner rush. Sitting down and trying to figure different scenarios with pen and paper would be time consuming and less effective. The trial and error approach could result in the restaurant losing a substantial amount of money. The computer simulation is quick, easy, and accurate. The simulation makes it easy to compare different scenarios and choose the one that makes the most sense for that business. An Operations Manager should be open to any tool that will help optimize efficiency and generate the best possible outcome.