Resume development and professional presentation

HAODONG LI

Location: Birmingham, B18 6BU | Phone: +44 7562 670781 | LinkedIn: [LinkedIn URL]

Business Management Graduate | Data Analytics & Operations Specialist

Pro-active and results-oriented business management graduate. 6+ years’ experience in data analysis, operations management, and leadership across various sectors.

Proven expertise in operations management, improving customer satisfaction, and applying data-driven strategies to boost business growth.

Actively seeking a graduate role in the UK with Tier 2 visa sponsorship, where I can apply my strong analytical, operational, and leadership skills to contribute to business success.

EDUCATION

MSc International Business Management (Merit)

Coventry University, Coventry, UK

September 2021 – March 2023

· Key Studies: Global Supply Chain Management, Strategic Marketing, Data Analytics for Business Decision-Making

· Key Project: Conducted a comprehensive market analysis for a UK-based e-commerce company, providing strategic recommendations that boosted revenue potential by 15%.

BA Business Management

Plymouth University, Plymouth, UK

September 2017 – August 2020

· Key Studies: Business Strategy, Financial Management, International Business

· Key Achievement: Led a supply chain optimization project, achieving a 10% cost reduction in a simulated business environment.

SKILLS

· Business & Data Analysis: Advanced proficiency in Excel, Python, Tableau, and financial reporting.

· Operations & Team Management: Expertise in team leadership, training, and optimizing operations; managing inventory; kitchen management; and cash handling.

· Customer Relationship Management: Strong background in improving customer satisfaction through service strategies and personalized engagement.

· Technologies: CMS (WordPress, Wix), E-commerce (Shopify, Magento), and data visualization tools (JpGraph, Highcharts).

· Languages: Fluent in English, Mandarin, and Cantonese.

PROFESSIONAL EXPERIENCE

Barista Maestro

Costa Coffee, West Bromwich, UK

July 2024 – Present

· Manage day-to-day coffeehouse operations, focusing on staff performance and customer service excellence.

· Implemented training initiatives that improved team productivity and reduced customer wait times by 20%.

· Collaborated with management to align operations with corporate standards, contributing to a 12% rise in repeat customers, month-over-month.

Barista

Smiths Development Ltd, UK

May 2024 – Present

· Delivered exceptional front-of-house service, achieving a 98% customer satisfaction rating.

· Introduced system improvements that reduced cashiering and order tracking discrepancies by 10%.

· Optimized inventory management, preventing shortages and minimizing waste.

Head Barista & Supervisor

Damascena Coffee House, Birmingham, UK

April 2023 – June 2024

· Led a team of 10+ employees, managing scheduling, training, and performance reviews.

· Achievements:

· Introduced a customer service strategy that improved satisfaction by 20%.

· Streamlined inventory processes to reduce operating costs by 10%.

· Launched a new specialty drinks menu, increasing revenue per transaction by 25%.

· Led the café to win the \\\\\\\"Best Coffee Shop\\\\\\\" award, with a 15% increase in footfall.

Chef

Wagamama, West Midlands, UK

May 2022 – October 2022

· Maintained top-quality food preparation and hygiene standards in a fast-paced kitchen environment.

· Developed efficient workflows to reduce food prep times by 10% and improve overall kitchen performance and staff morale.

Auditor & Breakfast Chef

Interstate Hotels & Resorts, Coventry, UK

November 2021 – May 2022

· Established internal audit databases to improve data accuracy and decision-making.

· Designed employee engagement initiatives to improve productivity.

· Delivered 100% guest satisfaction during high-profile events, overseeing breakfast service for over 200 guests daily.

Operations Supervisor

AmazingGo Jewelry Co., Athens, Greece

May 2019 – March 2020

· Led a cross-functional team in operations, logistics, and customer service management.

· Key Accomplishments:

· Developed a data-driven system, increasing year-over-year orders by 39%.