Business Process Analysis and Technology Solution Proposal

¶ … Business Process and Technology Solution Proposal

Business Process Analysis

Currently, Myra's system of keeping inventory control is a mess. She relies solely on her employees to tell her when she is out of stock or low on something, which may cause the salon to have issues in regards to having all the equipment and products they need to satisfy the customer. She is sometimes left with no stock or is rushing to fill inventory demand. The following flow chart shows the process as is. In addition, Myra has trouble reaching out to customers because she has no system of keeping track of them. As such, she has a hard time remembering customers' likes and products used which would ultimately increase the ease of seeing regulars.

Technology Solution Proposal

It is crucial that Myra invest in software so that she can much easily keep track of her inventory. According to the research, spa owners must "purchase salon management software to keep track of accounting, employee time sheets, customer and appointments and to help manage your supplies and inventory" (Brookins, 2011). There are current software applications, like Insight, which cover multiple processes that Myra is having trouble with, including inventory management. Ultimately, such software will allow her "real-time access to current inventory levels" (Manage My Spa, 2013). If used correctly, she can then "compare projected usage with actual usage (and monitor that difference is within 10%), order products only when you need them (so you don't overspend on inventory that does not move quickly), order products just in time to stay stocked on quickly moving items, view reports on spend by treatment category and vendors and compare against projected expenditure" (Manage My Spa, 2013). Insight provides a stellar software design that allows for inventory management, but also online scheduling and customer databases, which will help improve Myra's ability to gather and track customer information as well as manage inventory from a stronger strategic perspective. The software can set appointments, in the salon or online, has a user interface to contact Myra on her smart phone, can be used as a point of sale software to keep track of sales, and as inventory management.