Business Process Management Business Plan Essay

Length: 8 pages Type: Essay Paper: #40877717 Related Topics: Information Technology, Age Discrimination, Online Courses, Online Teaching Published May 09, 2022
Excerpt from Essay :

Business: Business Process Management Assignment

Part 1

Value Chain Analysis for a University Online Teaching

Firm Infrastructure: Support from administration, information technology, support systems for technology, trained faculty that has the knowledge of the course for online education and knows how to use the information technology devices, and assisting polices of the university for infusion of the entire system.

Human Resource Management: The human resource requirement for online teaching would be expert teachers of the courses that are to be taught to the students online, people who could train the teachers or if need arises students to be trained for taking online courses, and expert people who could train the teachers or students for using the devices and apps such as computers, laptops or sometimes smart phones for taking classes online.

Technology Management: The technology that is necessary for conducting online classes should be the applications and their download along with login processes that students should be aware of how to log in. The teachers would make use of apps like Jamboard, e-Collage and Moodle etc. so that a common writing board for the instructor is available for letting the students see what they are explaining


Service: The post-education services for attracting more online students in the university.

Operations: The computer and internet based interactions that would take place between the teaching staff and the students. Online courses and time fixing of the classes is included in this interaction.

Inbound logistics: The hiring of teachers who would be responsible for teaching the students, which might also include university staff for promoting policies for the said purpose (Anastasiu, 2019).

Outbound logistics: The outputs for online teaching would be the final graduates that would get mingled in the workforce in the business marketplaces.

Marketing: Online teaching is itself a strategy for marketing for the educational institute where the teachers would present their KSAs, students are motivated to gain education and the institute has set target for the cited purpose.

Procurement: The inputs the university might have to purchase for facilitating online teaching would include modern teaching practices, research and development for better online enablement of the education to students, information systems and expertise for their use and cooperation between particular departments.

Inbound logistics and technology management are the two strategically relevant activities that are important in the entire value chain process. They are deemed important for inheriting the required resources for the best services of online teaching have to be ensured by the educational institute. These guaranteed practices would automatically create the marketing hype that the university would portray through its operations and service provision, even in a globalized community. The main support and secondary strategies for the two pinpointed activities are mandatory for future students to meet the challenges of globalization so that the free flow of information, particularly related to education, does not limit the opportunities for students. They acquire core competencies by disseminating information and using information technology to gain differentiation in the higher education field.

The two internal linkages that seem strategic in the online teaching value chain are delivery methods of online tutorials in the operations section and hiring skilled teachers who know how to use numerous online tools to let the students understand what they are discussing online. They are considered strategic because only in the presence of qualified teachers, a free and uninterrupted flow of information may be processed. It is one of the vital competencies of the staff that their awareness with the information technology devices, tools, and applications should be at expert level for making education a valued product to its final consumers, which are students. Moreover, the internal linkage, the delivery method of online tutorials, should be up-to-the-mark of international standards so that students become better prepared to be competitive in changing environments and have professionalism and adaptability in any workplace. The delivery of course concepts without disruption is the best way teachers and students can meet their respective goals.

Part 2

The one activity in the universitys online value chain for online teaching related to the ethical issue is taking into consideration the individual identities of the teachers and students while teaching over the internet. Diversity inclusion has remained a debate in almost every area of education and business since globalization has forced this in the form of a challenge and an opportunity if managed properly. In education, diversity can prove beneficial if the hired teachers belong to diverse cultural backgrounds. They would be more familiar with how one should interact with culturally and linguistically diverse (CLD) students online. It even comes down to minute details when ethics are involved, such as greeting the students appropriately that does…the poor elderly population in Turkey.

When elimination of discrimination would be ensured, income inequalities would only be certified. For this, gender-wise discrimination has been observed for ages in Turkey. Although limited recent data was available for gender discrimination in Turkey, a study from 2002 supported the finding that Turkeys cultural and traditional barriers have cultivated minds of the employers that do not allow them to hire Turkish females in their workforce has created a labor market discrimination against this gender (Palaz, 2002). The institutional barriers and womens education and training have been persistent that ask for the governmental policies to be revised to warrant an affirmative action for equal employment opportunities for females.

Age discrimination is also observed within the Turkish workforce. A study was conducted whose findings verified that ads in employment posts mention a certain age limit, in which older adults are not included (Man, 2020). Although the data of the study needs further detailed exploration, it does provide a preliminary idea of the situation in Turkey regarding age-based discrimination. SDG goals have therefore been developed by keeping this factor in mind and endeavoring to reduce its impact in the new offshore factor in the selected region.

The steps that would be taken in the new factory launch that would hire 4500 workers to meet the two SDG as mentioned earlier goals are enlisted below:

i. Job ads would be given to including qualified females in the information technology fields, in which graduates from renowned universities could be targeted. This would be done to reduce gender discrimination in the workforce.

ii. Job ads for older adults aged 50 years and above would be included to avoid age-based discrimination in the new factory to produce drones integrated circuits. These older adults services and well-informed skills could train the new and young recruits within the factory. The aging population should not be ignored as they have years of experience and knowledge that cannot be gained from the young workforce (Husic et al., 2020). Although the young generation has its benefits in that they are energetic and bring in new innovative ideas; the older population should not be ignored for their endless information.

iii. Pay would be given based on the identified rates from the government for the relevant field so that the income inequalities issue is addressed and…

Sources Used in Documents:


Aldosemani, T.I. (2020). Towards ethically responsive online education: Variables and strategies from educators’ perspective. Journal of Education and Learning, 9(1), 79-86.

Anastasiu, L. (2019, December 12-14). The importance of applying the value chain analysis in the higher education system [Paper presentation]. International Conference on Applied Research in Business, Management and Economics, Barcelona, Spain.

Barakovic Husic, J., Melero, F. J., Barakovic, S., Lameski, P., Zdravevski, E., Maresova, P., Krejcar, O., Chorbev, I., Garcia, N. M., & Trajkovik, V. (2020). Aging at work: A review of recent trends and future directions. International Journal of Environmental Research and Public Health, 17(20), 7659.

Man, F. (2020). Age discrimination at work and some reflections from job ads: The case of Turkey. European Journal of Management Issues, 28(4), 162-169.

Ozgener, S. (2008). Diversity management and demographic differences-based discrimination: The case of Turkish manufacturing industry. Journal of Business Ethics, 82, 621-631.

Palaz, S. (2002). Discrimination against women in Turkey: A review of the theoretical and empirical literature. Available at Dergipark,

Schwab, K. (2019). The global competitiveness report 2019. World Economic Forum.

Sustainable Development Report. (n.a.). Turkey.

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