Cattaraugus County ReHabilitation Center (CattCounty ReHab) is a Not-For-Profit enterprise. The purpose for its creation is to provide services to several diverse districts and voters, particularly people with injuries, developmental and physical disabilities, people with autism, and pertinent services to the disabled of all ages. The Balanced Scorecard (BSC), credited to Robert S. Kaplan and David P. Norton of the Harvard Business School, is a process framework used to assess the effectiveness of an organization as it pertains to the pursuit of its mission or specific practice/objective. There are four equitably critical aspects in the BSC example that base measurement of multiple aspects of an enterprise's achievement. Just like their name suggests, non-profits do not seek to make profit as their main objective. Although they need revenue in order to carry out their end goals, they must also consider additional aspects such as: providing proper and consistent service to customers and stakeholders, continual maintenance of internal management, and implementation of a progressive culture that actively seeks participation from customers, stakeholders, and employees. CattCounty ReHab desired an implementation process through the BSC in order to review its operations, as well as establish a long-term plan encompassing strategic planning and communication for its service delivery. This paper proposes to review the successes, and deficiencies, in the venture.

Analysis

CattCounty ReHab brings services to several diverse districts and voters, particularly people with injuries, developmental and physical disabilities,...

The four-pronged method the BSC designed would allow for other aspects of the organization to influence management, instead of the traditional profit objective found in other organizations. In order to implement this strategy, involved parties (customers to stakeholders to employees) must actively participate.
Involvement of the employees and stakeholders in the BSC review may be the biggest lesson from the Cattcounty ReHab implementation. The Balanced Scorecard method enabled the use of all functional areas to secure project focus. The complete process was evaluating drawing from the four perspectives of the BSC. A results summary follows:

To determine financial stability, participants reviewed existing financial management and management data. This is standard action in any strategic implementation design.

Investigation led to added motivation for inquiry of additional funding sources as well as additional revenue sources.

It also led to an increased effort in loosening up discretionary funds for spending by department managers.

In order for success of a BSC participants must feel empowered, providing additional resources from discretionary funds aids in this.

Endowment or long-term giving such as in bequests or gifts, was not specified as a financial search. That action may be considered an error for this area is worth review/search.

Thanks to the introduction of BSC, several customer goals were initiated.…