Communication Management: Communication In The Essay

Length: 4 pages Sources: 4 Subject: Communication Type: Essay Paper: #80684438 Related Topics: Communications, Active Listening, Effective Communication, Communication Strategy
Excerpt from Essay :

Insomuch, Angela felt that she was being penalized because she worked from home. Although Ralph tried to explain that this was not the case, he was unsuccessful in conveying the real issue of missing a deadline. Consequently, the focus shifted to more of a personal nature because Angela felt unappreciated so they decided to reconvene to another meeting two weeks later.

Unfortunately, the meeting started with some hostility from Angela. She was very cold and nonresponsive to Ralph's questions regarding her well-being. Because Angela did not feel positive about the last exchange, she missed another meeting, plus she failed to submit a report. Her actions are labeled as passive aggressive because her lack of apathy has now transferred into a performance issue. With her constant interruptions and frustrations, Angela refuses to communicate and wants to resign. Clearly, conflict is an issue in which resolution is needed in the form of an agreeable negotiation, whereby both parties are satisfied. Consequently, Ralph offered a trial of 2 weeks in which daily communication from home would occur. If for some reason this proves to be unsuccessful, both agreed for trial two weeks in the office. Hence, should the four weeks proved unsuccessful and communicating effectively, both with would go their separate ways.

Two Types of Conflict

Relationship con-icts are disagreements and incompatibilities among group members. Moreover, task con-icts are disagreements among group members, concerning ideas and opinions about the task being performed. The majority of the research indicates that task con-icts, as well as relationship con-icts, hinder group performance and member satisfaction ideas and opinions about the task being performed regarding personal issues that are not task-related (Jehn et al., 2008). Finally, process con-icts are disagreements about logistical and delegation issues such as how task accomplishment should proceed in the work unit, who is responsible for what, and how things should be delegated. Pilar and Miguel are experiencing relationship and task conflicts, whereas Angela and Ralph are experiencing relationship and process conflicts.

Conflict Management Approaches

Various strategies or approaches exist for conflict resolution (Mind Tools, 2012): Collaborating: win/win; Compromising: win some/lose some; Accommodating: lose/win; Competing: win/lose; and Avoiding: no winners/no losers. Initially, both Pilar and Ralph did not handle the conflict very well. Pilar seem to compete with Miguel,...

...

Ralph tried to compromise with Angela, which still did not produce the desired results. At the end, both Pilar and Ralph used a collaborating approach for conflict resolution.

Two Types of Negotiations

Typically, a distributive negotiation involves people who have never had a previous interactive relationship, nor are they likely to do so again in the near future. However, integrative negotiation means there is an ongoing relationship, whereby several parts of an issue are joined together to create a whole. Conceptually, this implies some cooperation, or a joining of forces to achieve something together. Usually involves a higher degree of trust and a forming of a relationship. Both parties want to walk away feeling they have achieved something which has value by getting what each wants. Ideally, it is a twofold process. Both videos demonstrated integrative negotiations.

Conclusion

Individuals make the organizations, and hence the effective use of communication by the employees eventually leads to organizational success by active listening, managing conflict, and negotiating amicable solutions. Unfortunately, conflict is a common part of workplace relationships. When people work together for more than 40 hours per week, there is bound to be conflict that arises between different parties. It is important to have a conflict resolution strategy in place to deal with these situations when they arise. Moreover, conflict in the workplace can have a much wider and deeper effect than just the people involved in the actual conflict. Ultimately, it can affect the profitability and sustainability of the business if not managed properly.

References

Communication for Organizations. (2010). Communication process: The basics. Retrieved from http://communicationprocess.net/

Jehn, K.A., Greer, L., Levine, S., & Szulanski, G. (2008). The Effects of conflict types, dimensions, and emergent states on group outcomes. Group Decision & Negotiation, 17(6), 465-495. doi:10.1007/s10726-008-9107-0

Mind Tools. (2012). Active listening: Hear what people are really saying. Retrieved from http://www.mindtools.com/CommSkll/ActiveListening.htm

Mind Tools. (2012). Conflict resolution: Resolving conflict rationally and effectively. Retrieved from http://www.mindtools.com/pages/article/newLDR_81.htm

Schermerhorn, J.R. (2011). Management and organization behavior. (1st ed.). Danvers, MA: John Wiley & Sons, Inc.

Sources Used in Documents:

References

Communication for Organizations. (2010). Communication process: The basics. Retrieved from http://communicationprocess.net/

Jehn, K.A., Greer, L., Levine, S., & Szulanski, G. (2008). The Effects of conflict types, dimensions, and emergent states on group outcomes. Group Decision & Negotiation, 17(6), 465-495. doi:10.1007/s10726-008-9107-0

Mind Tools. (2012). Active listening: Hear what people are really saying. Retrieved from http://www.mindtools.com/CommSkll/ActiveListening.htm

Mind Tools. (2012). Conflict resolution: Resolving conflict rationally and effectively. Retrieved from http://www.mindtools.com/pages/article/newLDR_81.htm


Cite this Document:

"Communication Management Communication In The" (2012, February 13) Retrieved September 17, 2021, from
https://www.paperdue.com/essay/communication-management-communication-54207

"Communication Management Communication In The" 13 February 2012. Web.17 September. 2021. <
https://www.paperdue.com/essay/communication-management-communication-54207>

"Communication Management Communication In The", 13 February 2012, Accessed.17 September. 2021,
https://www.paperdue.com/essay/communication-management-communication-54207

Purpose of Paperdue.com

The documents we provide are to be used as a sample, template, outline, guideline in helping you write your own paper, not to be used for academic credit. All users must abide by our "Student Honor Code" or you will be restricted access to our website.

Related Documents
Communication Media Assertive Communicators Communication Is a
Words: 1320 Length: 4 Pages Topic: Communication Paper #: 93321760

Communication Media Assertive Communicators Communication is a course of action in which the information, ideas, thoughts, feelings, emotions, opinions and knowledge are exchanged between two or more people. This meaningful interaction can be in the form of speech, signals, writing, or behavior. This two-way interaction is an integral process not only in the on a daily basis but is equally significant at the workplace, as it helps elevating the communication gap (Wood

Communication in Organizations
Words: 2552 Length: 8 Pages Topic: Business - Management Paper #: 98417440

Communication in organizations includes all the means, both formal and informal, by which information is passed up, down, and across the network of managers and workers in a business. These various types of communication may be used to distribute official information between workers and management, to trade hearsay and rumors, or anything in between. The dispute for businesses is to control these countless communications so they serve to advance customer

Communication Skills Self-Assessment Interpersonal Communication...
Words: 2108 Length: 7 Pages Topic: Communication Paper #: 47969833

Communication Skills Self-Assessment Interpersonal Communication Speech and language pathologists are considered to be experts in the field of interpersonal communication. Yet these professionals readily agree that although they may be experts in disorders of communication, they "are not experts in 'communication,' particularly that of interpersonal communication" (Montgomery, 2006). A fundamental reason that someone might not be skilled in interpersonal communication is that they have difficulty attending to and processing all of the

Managing an Interpersonal Communication Environment Identify a
Words: 1128 Length: 4 Pages Topic: Communication Paper #: 73021266

Managing an Interpersonal Communication Environment Identify a communication environment encountered managed strategies found textbook, Adler & Rodman, Understanding human communication (11th edition). Using topics intrapersonal, interpersonal, small group, public communication. The interpersonal communication environment has been described greatly by various scholars. The basic premise is that it involves sending and receiving of messages between two or more people. It includes all other aspects of communication such as persuading, nonverbal communication, asserting, and

Communication Breakdown and Cultural Disconnect
Words: 953 Length: 3 Pages Topic: Communication Paper #: 5839720

Communication The Hunter-Worth situation is an interesting example of cultural communication breakdown. In this instance, the breakdown has led to several problems. There is conflict between Hunter-Worth and the Mexican plant, and there is a shortage of the toy. The problems are related. The communication breakdown has resulted in Hunter-Worth management not knowing what the problem with the toy is. While Moore might not think so, resolving the conflict is going

Managing Diversity and Equal Opportunity With the
Words: 3011 Length: 11 Pages Topic: Business - Management Paper #: 70343561

Managing Diversity and Equal Opportunity With the turn of the 21st century, a dramatic increase is being witnessed in the international flow of labor with repercussion for domestic labor supply and management. The native, racial and emigre mixture of the employees is predominantly important for the workplace. The importance of this domestic cultural multiplicity in the labor force, highlighted by worldwide influences and necessities, has lately encouraged the researchers to focus