Once this occurs, you would then form alliances with key employees in various departments. The basic idea is to understand what issues are affecting the facility and how to address them. You would then have all of the various staff members (who are in this partnership) serve on an Organizational Change Committee at the hospital. They will make specific recommendations to upper management on how to deal with these issues.
At the same time, outside consultants will be brought in to observe and report what issues are affecting the hospital. This will be accomplished by: having them pose as patients and other staff members. They will report their findings to the Organizational Change Committee. This is important, because it will ensure that an objective view is taken about: what problems could be affecting the facility and how they can be rectified.
The Resources
The different resources that will be required during this process are: increased communication, collaboration and flexibility. This will be accomplished through using high technology to record the problems that are impacting the hospital. For example, a consultant posing as a customer could shoot hidden videos about the kinds of care they are receiving. This is important, because this will provide objective evidence of the problems and how they are affecting patients. Once this occurs, it will present real time information about what issues are the most pressing. ("Use of Technology in Health Care," 2009)
This will be accomplished by having Human Resources conducting research about quality and staff issues every six months. Once the various results have been reviewed, they will report the findings of the surveys to the Organizational Change Committee. This is significant, because this will ensure that any kinds of issues are: quickly identified and dealt with. Once this occurs, it means that the quality of care and efficiency will improve. ("Online Customer Surveys," 2011)
Clearly, the above strategy can address a host of issues affecting California Hospital Medical Center. If this is utilized consistently, it will help the facility to adapt to the changes that are taking place in the industry. This is when they will be able to provide more effective treatment options and can improve their revenues. Once this takes place, it will help the hospital to become more responsive to the needs of the patients.
Bibliography
Online Customer Surveys. (2011). Key Survey. Retrieved from: http://www.keysurvey.com/solutions/healthcare-surveys.jsp
Use of Technology in Health Care. (2009), Medical Patient Management. Retrieved from: http://www.medicarepatientmanagement.com/issues/03-05/mpmSO08-TechFeature.pdf
Avelo, J. (2011). Leading Issues Facing Today's Hospitals. AMN Health Care. Retrieved from: http://www.amnhealthcare.com/News/news-details.aspx?Id=3944
