In reviewing the main considerations that define conflict management situations and in making a determination which strategy has a likelihood of being effective the factors to be considered are:
Issue Importance
Relationship Importance
Relative Power
It is important to consider the importance of the issue, which has been done and although the conflict is centered around important issues the resolution is not one that lack of resolve creates immediate demand of resolution through force. In terms of relationship, the situation is one that suggests fostering of relationships through the resolution process to be vital. As to relative power, that power held by supervisors does not need to come into play unless no other form of resolution is successful.
Recommendation for Resolution of Conflict:
After having performed research of conflict resolution and studied the methods utilized by other institutions in conflict resolution it is stated as a recommendation that the method of "Collaboration" be used in reaching resolution to the conflict in XYZ Hospital Emergency Room. It is suggested that a meeting schedule be established and that a conflict resolution team be hired to come to the hospital and work with the nightshift emergency room employees to assist their understanding of exactly what collaboration constitutes, what collaboration requires of each employee and what the hopes and intents for collaboration actually are among...
However, the collaboration among the same employees will lead them as well as those to follow and develop their collaboration skills which will then be taught to new employees through demonstration of problem-solving thereby avoiding this type of conflict rising to such an intensity again in the hospital emergency room. It is believed that conflict resolution training will provide not only a resolution but will also instill the skills for future resolution into the hospital's employees and staff.
Bibliography
Conflict Management Style and Strategy (nd) Wright State University College of Business [Online available at http://www.wright.edu/~scott.williams/LeaderLetter/conflict.htm#the]
Lingren, Herbert (1983) Managing Conflict Successfully [Online available at http://ianrpubs.unl.edu/family/heg181.htm]FileHEG181 F-9, Relationships Issued September 1983;
Braley, Richard (nd) Conflict Management Styles [Online available at http://www.cameron.edu/~richardb/V_CMStyles.html
Conflict Management Styles (nd) Congregational Resource Guide Online available at http://www.congregationalresources.org/PWD/P4.4.asp]
Conflict Management
