Conflict resolution strategies and approaches

Conflict Resolution

Slow down and take a breath.

In the heat of the moment, it's easy to say things that you will later regret. Although it's tempting to strike when the iron is hot, when angry about a colleague who consistently leaves work early even though you are working on a crucial assignment with her, it is counterproductive to shout at her at 4:30pm one Friday afternoon as she is putting on her coat. Although it might feel good to yell: 'what, don't you think I have a life, too,' this heated approach will only make her defensive.

Step into their shoes.

Why is she leaving work early? Does she have problems at home? Does she perhaps not understand how much work still remains to be done on the project? Is she unconcerned about the project's future or her own professional future at work? If so, why and what can you do to change this attitude?

Step 3: Change your approach.

Instead of getting angry or making a snide comment -- or simply saying nothing, as you may have been doing over the past several months, have a serious, calm discussion with the woman. Make her see how much her input is valued, and that a greater amount of time is needed for the two of you to bring the project to successful completion for both of your sakes at work.

Step 4: Be fair.