Organization Is Now Facing Is the Employee

¶ … organization is now facing is the employee problems and concerns that emerged from the immediate turn-over of the West Coast operations to our organization after it has closed down. The closure of the West Coast loan center resulted to increased volumes of loans everyday, which inevitably increases the workload, pressure and stress for the employees. It becomes evident that the primary concern of the organization at present is not the increased workload or turn-over of loans, but the increased discontent among the employees, and their inability to adjust to these changes in the organization.

The main problem, as mentioned earlier, is the increasing level of stress while at the same, morale among employees is decreasing. Cause of the problem or forces of influence that may have induced employees to respond inappropriately to stress (leading to low morale) are pressure from the management, increased workload, fear of losing job, and lack of incentives, such as increase in pay and/or recognition or appreciation for a good work performance. Because of these problems, the organization fears that if these difficulties are not faced immediately, or a corresponding response to these problems are given, employees will leave the company to pursue other companies that offer better pay and/or working conditions. Furthermore, the organization faces the possibility that employee performance will decrease, affecting the organization's productivity as well as its relations to its clientele and customers.

Thus, the analysis of the problem the organization is facing necessitates looking into the organization's production goals, quality of work, employee satisfaction, customer satisfaction, and most importantly, the reduction of turn-over rate, which means coming up with an efficient way to reduce the workload for employees without compromising the productivity of the organization.

Given these set of tasks to accomplish, the team considers outsourcing as the most effective solution to the problem of high turn-over in the organization. The reason for choosing outsourcing as the best method to solve the problem is because automating part of the system would necessitate closer analysis that the system will indeed solve the organization's essential tasks, such as completion of transactions with the customers. If the automated system fails to answer this requirement, then the organization had not only lost a lot in investment, but may lose potential customers and valuable employees who would have done a better job in conducting transactions with the customers. Similarly, hiring temporary workers and eventually putting them on permanent status would further intensify discontentment among the employees. Apart from low morale, resentment for the management may result, which will surely affect their performance, the organization's productivity, and its image to the customers.