Employee training programs' effectiveness in customer satisfaction and profitability
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Customer Service
Effectiveness of Employee Training Programs in Customer/Employee Satisfaction and Increased Profitability
Customer service is an important part of keeping a business profitable. However, in a changing business and cultural environment, it is difficult to ascertain exactly what values or features will accomplish that mission. This research attempts to identify the new aspects of the customer service-profitability equation and describe a model for effective use of employee training in creating both customer and employee satisfaction, as well as increased profitability.
This research is important to the stakeholders in the equation as well, service providers/product manufacturers and the consumer.
Chapter I: Introduction and Hypothesis
Chapter II: Review of Literature
Chapter III: Methodology
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