Understanding Human Behavior in an Automated Workplace Environment

Decision Making, Human Error, Humans and Automation

Decision Making, Human Error, Humans, and Automation

While working on issues involving social reforms, a theoretical model can be useful in the examination, perception, and performance in what is often a complicated situation. The theory of general systems is one such model but its use is restricted although it is well respected and well-known. The following study provides an account of how I can work with these ideas when making design decisions in relation to human-system interaction.

The growth of appropriate intervention techniques for a particular customer requires concern of the individual in regards to a larger social perspective. In order to achieve this, I might use concepts and principles based on systems theory. Systems concept is a way of elaborating progressively complicated systems across a procession that involves the person-in-environment. Systems concept enables me to understand the elements and characteristics of customer systems in order to understand issues and make balanced decisions, with the goal of improving the "goodness of fit" between individuals and their surroundings (Bigham, et al., 2014). Systems concept does not specify particular theoretical frameworks for understanding issues, and it does not direct me to specific intervention techniques. Rather, it provides as a planning conceptual structure or meta-theory for learning (Shendell-Falik, Feinson, & Mohr, 2007).

As a career, social work has fought to determine a planning structure for a practice that incorporates the characteristics of what we do. I have acknowledged systems theory as the appropriate planning structure (Arora, & Johnson, 2006). Following the complex nature of the medical enterprise, others have criticized the relevance of systems concept as a planning structure for medical exercise. The term system appeared from Emile Durkheim's early study of social systems as well as from the work of Talcott Parsons. However, within this field, systems theory has been more intensely affected by the work of the scientist Ludwig von Bertalanffy and later modifications by the social psychotherapist Uri Bronfenbrenner. The latter analyzed human scientific systems within an ecological atmosphere. With its origins in von Bertalanffy's systems concept and Bronfenbrenner's ecological environment, the ecological angle provides a structure that allows users to draw on concepts from different fields. This helps us evaluate the complicated nature of human interaction with technology (Grant, Duff, Bhanji, & Cheng, 2013).

I can also use Durkheim and Max Weber's role concept to determine how well people are performing at a more micro level. Social workers are often called to determine how well parents are raising their children. As parents, they are required to comply with certain standards and role expectations that include providing their children with shelter, adequate food, and health care and guaranteeing that their academic needs are met Shendell-Falik, Feinson, & Mohr, 2007). Severe cases of role disruption can lead to state involvement through safety services. Durkheim became famous from his concept of "anomie." It describes those who are alienated because they are unable or reluctant to fit into community through conformity with the group's normative expectations and failing to meet expected roles. In my opinion, anomie describes situations where there is severe disruption in the goodness (Pesanka, et al., 2009).

The concept of adaptation explains the dominant process in which a given system reacts to the pressures and demands of external conditions and forces. It also contains the way in which the system can bring in resources from its outside atmosphere. Adaptation includes mutual communications and exchanges between the system and its environment, which eventually results in both being modified. When the system decides and prioritizes its objectives and then acquires and mobilizes resources in instructed action to achieve those goals, it shows the function of goal achievement. Integration describes the synchronization and orchestration of the system's inner elements. Lastly, latency describes a system condition in which the system is used to maintain and transmit its values and norms (Bigham, et al., 2014).

A way I might use systems ideas is by applying them to the healthcare field. The healthcare sector shares some features that enable them function as systems. The introduction of the systems theory thus forces me to figure out complex organizational structures by disregarding dynamics. As the healthcare system is struggling to offer quality care, we can still make some improvements Shendell-Falik, Feinson, & Mohr, 2007). Our health care system needs help; this change is vital within the working environments. In addition, we have healthcare disparities and inequality. The differences have contributed numerous disagreements in the quality of healthcare. They have likely impacted treatments and the use of services. With the increasing inconsistencies within the healthcare practices, we have more cases of hand-offs that result in complications for clients receiving medical care. For years, healthcare providers have focused on monetary gains over providing quality care. This warrants a new way of thinking and making decisions to bring positive change in the services rendered by healthcare providers (Arora, & Johnson, 2006).