Emergency Departments Used as the Primary Source of Medical Care to the Community\'s Underserved

HSBC Information Systems

asked write organization,: bank . information system problems useing switched information system. write introduction organization . background organization case HSBC bank, information system problems information system helped solve problems information system helped make business easier.

An information system is a combination of any forms of information technology and activities which are carried out by the people in the organization in order to support the management, operations and decision making process in the organization Sawy & Nanus, 1989.

The term information system frequently refers to any interaction that happens between the processes, people, technology and data in the organization Ahituv, 1980.

It does not only refer to the technology in use in the organization. It also refers to the processes, technology, and data that are in the organization West, 1994()

HSBC group is one of the largest financial and banking service providers in the whole wide world. The company has over 9,500 offices located in 76 countries in the different continents of the world. In terms of the company's IT infrastructure, the company has over 300,000 desktop computers and 15,000 servers which run on the Windows platform. HSBC bank is a British multinational bank with its headquarters in London. It is the second-largest bank and the second-largest public company as per the composite measure provided by Forbes magazine Microsoft, 2007()

Background information

Prior to the year 2004, HSBC bank made use of the decentralized model to make decisions on which form of technology could be used at the various branches and subsidiaries. This meant that each of the hundreds of companies with the HSBC group had the potential of going with their own software deployment processes and tools, their own data centers, desktop standards, Windows domain and alerting and monitoring solutions Microsoft, 2007()

This approach presented several challenges for HSBC bank though it also had advantages. These challenges include that the different companies within the HSBC group could not be able to remotely update their software. The company had to have technicians at all of the companies and locations in order to handle maintenance and software updates. Even though certain companies within the group found a way to automate these deployments, there was also the disadvantage of there being duplicated efforts within the various companies. This also meant that the company spent a lot in terms of software costs. For example, Microsoft packaged their office product more than 100 times for HSBC at a total cost of roughly $200,000 Microsoft, 2007()

Also, the company was experiencing huge issues when they needed to move from one office to another. A simple move meant that the company had to pay for technicians to move each of the company's PCs individually and it also meant that the users of those computers had to lose hours or even days of productivity as a result of this move. This was unacceptable for the company since the company needed to be efficient at all times and they could not afford to lose any time Microsoft, 2007()