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Ethics of Client Messaging
As is made clear in the document Online Patient-Clinician Messaging: Fundamentals of Ethical Practice, a publication of the National Ethics Committee of the Veterans Health Administration (2004), there are man broad and varied ethical considerations when it comes to using online communications to facilitate healthcare inquiries and provision. These concerns range from security and privacy issues, and the manner in which online communication could potentially lead to greater threats in these areas, to the quality of care and the relationship of the clinician and the patient that develops via such communications (VHA, 2004). Also of importance are the elements of technical expertise on the part of both clinicians and patients, which could affect utilization of these technologies, and the need to keep such programs voluntary and on par with non-electronic healthcare provision (VHA, 2004). Forming appropriate training courses and materials for both clinicians and patients and making them readily available (or mandatory in the case of clinicians), being proactive in the development of security measures and disclosures to patients, and ensuring that the technology utilized is the best available in terms of security protections are all means of ensuring ethicality alongside the efficiency of these systems. Like any new policy, operation, or technology, this new form of communication must be undertaken with the proper foresight and care.
Privacy Concerns
Reading over the Fox News (2008) report, "Over 120 UCLA Hospital Staff Saw Celebrity Health Records," it does not seem that a training initiative is all…
References
CrazyTalk. (2012). Accessed 19 July 2012. http://www.reallusion.com/crazytalk/
Fox News. (2008). Over 120 UCLA Hospital Staff Saw Celebrity Health Records.
SlideShare. (2012). Accessed 19 July 2012. http://www.slideshare.net/
VHA. (2004). Online Patient-Clinician Messaging: Fundamentals of Ethical Practice.
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