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¶ … Wake Up; Take a Shower; Take Breakfast With Other Family Members
Arrive at the bank; pick a waiting ticket; interaction with service staff; a member of staff in the next counter is having a difficult time with a customer
9:00 am: Arrive at my girlfriend's house; help her with laundry and other household chores; watch a movie together
12:30 pm: Having lunch with my girlfriend in a restaurant; in an adjacent table three women are talking about their dating experiences with men in different cultures
2:00 pm: At the parking lot a beggar stops me; he tells me he has no home or family
7:00 pm: Watching evening news -- robbery at a local store and unnecessary shooting of an innocent Black man by a White police officer
Application
Sociology demonstrates that people's daily lives are shaped and constrained by the society (Dillon, 2010). By interacting with and/or watching other individuals at home, work or school, individuals are influenced in one way or another. Six sociological concepts that can be applied to my field log observations include role theory, emotional labor, social deviance, inequality, poverty, and ethnocentrism. According to role theory, the society expects individuals to behave in a certain manner or undertake certain obligations given their status or position. For instance, men and women do not generally have equal roles at home, with household chores conventionally being a domain of the woman. Therefore, my decision to assist my girlfriend with household chores somewhat contradicts commonly held perceptions of gender roles. Nonetheless, I do not really consider my behavior unusual as I have observed more and more men get more involved in housework.
The notion of emotional labor was also evident in my field observations. When at the bank, I witnessed...
However, the member of staff remained calm and collected. In a non-work setting, the encounter may have perhaps led to an exchange of words or even a fight. Despite the difficulty of the circumstances they are experiencing, employees are expected to portray themselves in a positive manner while at work. Another relevant sociological concept is ethnocentrism. This was evident in the three women's discussion of dating men in different cultures. This is perhaps something most people are guilty of. We have a tendency of viewing our culture as more superior to others. Also, we often have preconceived perceptions about other cultures.
A scene of social deviance was also evident in my observations. When watching the evening news, there was an item relating to a robbery at a local store. Robbery is certainly a behavior that contravenes societal norms as well as the law. Members of a society are expected not to commit an action that inflicts pain and suffering on others. There was also an item about a police officer shooting an innocent African-American man. Such incidents have become common in the recent past. This somewhat points to inequality between the majority and minority populations. Finally, the issue of poverty was also evident in my field observations. This was apparent in the homeless beggar. The beggar serves as an indication of unequal distribution of opportunities and resources in the society. It is quite unfortunate when some members of the society are extremely wealthy, while others in the same society cannot even meet their basic needs.
Though the five concepts mentioned above have been the subject of immense scholarly attention, this paper will further focus on emotional labor and inequality. Emotional labor, a concept introduced by Arlie R. Hochschild in her renowned 1983 book The Managed Heart: Commercialization of Human Feeling, essentially refers to the expression of positive facial and bodily gestures by an employee while at work (Williams, 2003). Such gestures are important for creating an emotional status desirable by the…
References
Dillon, M. (2010). Introduction to sociological theory: theorists, concepts, and their applicability to the twenty-first century. UK: John Wiley & Sons.
Hurst, C., Gibbon, H., & Nurse, A. (2016). Social inequality: forms, causes and consequences. 9th ed. New York: Routledge.
Williams, C. (2003). Sky demands: the demands of emotional labour in the airline industry. Gender, Work & Organisation, 10(5), 513-550.
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