Many clients can be picky about their hair and quality standards can be difficult to meet with some clients. The quality of the service is often dependent upon the communication between the client and the service provider. For example, a woman might have to try to explain to her stylist in words how she really liked her last haircut. However, with the availability of mass storage and the ability to take pictures as records, offering a service that actually took before and after pictures of people’s haircuts might provide in innovative way to attract customers.
Business Process Analysis and Technology Solution Proposal
XXXXX Haircuts
The haircut and hairstyling industry is flooded with small and fragmented competitors. There are many opportunities to use it to create a competitive advantage in this market. One idea might be to use it to focus on a narrow target market and create a customer relationship management (CRM) platform to make sure the customers' needs are being met at all times and provide a platform for customer feedback and satisfaction ratings. Another idea might be to automate the scheduling system so that clients are reminded when they are due for service and send them automated messages through phone, email, or text. However, one creative idea of how technology could be used to improve quality was identified that could create an interesting competitive advantage.
Many clients can be picky about their hair and quality standards can be difficult to meet with some clients. The quality of the service is often dependent upon the communication between the client and the service provider. For example, a woman might have to try to explain to her stylist in words how she really liked her last haircut. However, with the availability of mass storage and the ability to take pictures as records, offering a service that actually took before and after pictures of people's haircuts might provide in innovative way to attract customers.
For example, if the same woman in the previous example was satisfied with her last service, the stylist could pull up the picture of the client and use this as a base to recreate that level of service. This would provide an entire new level of communication between the service and the service provider. If the client did not like the service the last time they had their hair done, then they could point at the picture and show exactly the parts that they were not satisfied with so that the service could improve. This could offer a visual element to quality control that, to the best of my knowledge, no other service providers' offer.
You’re 69% through this paper. Sign up to read the full paper.
Sign Up Now — Instant Access Already a member? Log inAlways verify citation format against your institution’s current style guide requirements.