The need to provide quality services in a healthcare environment is always the goal of any organization. this is often achieved with the existence of an operations plan detailing all the roles of the stakeholders and the mode of executing their duties. This study has shown how various processes like developing the most effective strategies, assessing the risk associated with the developed strategies, and coming up with methods of evaluating the success of the adopted strategies are established with guaranteed success.
Healthcare
HEALTH CARE Management (STRATEGIC OPERATIONS PLAN
Developing an Overall Operations Plan
According to Organizations (2005), developing an overall development plan requires one to take into consideration the overall vision and objectives of the organization. The process takes into consideration the internal and external environment demands that influence the realization of the operational efficiency. Therefore, it entails taking into consideration aspects like determining the resources required for the success of the process, developing the most effective strategies, assessing the risk associated with the developed strategies, and coming up with methods of evaluating the success of the adopted strategies. The process also considers the resources required to facilitate the growth of the clinic.
Typical Patient Experience
Providing exemplary medical care does not engage or meet the needs of the clients. Patients consider exemplary medical care as a mandatory requirement for all hospitals. This necessitates the adoption of the patient experience to ensure satisfaction of the needs of the clients. Thus, it will be important for the clinic to provide patient experience care, which encompasses orchestration of activities aiming at providing meaningful customized care to each patient. One of the approaches I will use to ensure the provision of the patient experience is branding the clinic in ways that will ensure elusive patient care. This is through techniques such as physical grandeur like making the lobbies of the hospital similar to that of upscale hotels and providing outreach programs to the clients. This includes providing cooking classes for the diabetic patients, lactation programs for the pregnant women, and fitness exercises to the old. These programs will bring the brand of the organization to life and make it a component of the daily life of the community. Apart from this, the clinic will ensure cleanliness, security, and cool environment that will amuse the clients alongside providing outstanding medical care, and providing them with a brochure for the outreach programs provided by the facility. This experience will meet the clients' psychological elements such as passion, pride, integrity, and confidence (Perez, 2009).
Description of Patient Flow in the Clinic
Developing an effective flow of patients in the clinic will enhance the effectiveness of operations management. The flow of the patients will vary depending on the condition like emergency cases will be exceptional in the following flow of patients in the facility. Patients will be received into the facility at the reception and registration area. This will include obtaining the patients basic information. Customer care will assist the new patients. They will then be directed to the observation room where the nurse will obtain the vital signs of the patient besides conducting a detailed physical examination. Then, the patient will be led to the doctor's room where diagnosis of the disease will take place. Depending on the condition, the patient will receive treatment, referred to the laboratory/radiography department or admission to the ward. The patient also books for the next visit at this point. After this, the patient will be directed to the finance section where they will pay the bills. The above flow of patients will not be applicable in emergency cases (Woodcock, 2003). The overall flow is as shown below
How regulatory compliance and risk management will be addressed
Compliance plays a role in influencing the management of operations within the organization. It affects planning, decision making, and management of processes in the clinic. One of the key methods I will use to address compliance issues is working together with the employees and the necessary stakeholders. Involving the employees and the stakeholders will create awareness among them on the need for the adoption of strategies aiming at supporting adherence to the stated regulations. Orienting organizational activities in compliance will promote adherence to the stated rules and regulation. Addressing risks in the facility will entail the adoption of various strategies including risk avoidance, risk transfer, risk reduction, and risk retention. Risk avoidance will entail adopting measures that reduce risks such as infection prevention control. Risk reduction will entail reducing infectivity of hospital wastes. Risk transfer will include covering the facility against unknown risks. Cumulatively, these strategies will reduce incidences of risk and ensure compliance (Hall, 2006).
How to address quality improvement and best practices
Quality improvement is important to the organization, as it will sustain its performance and competitiveness. One of the techniques I will use to improve the quality of the clinic is the Fishbone diagram/Ishikawa diagrams. The tool will allow the identification of the causes of a particular event. The causes that can be identified include people involved in the process, methods, machines, materials, measurement, and environmental factor that will influence the quality of the processes in the clinic (Perez, 2009).
I will also use Pareto Chart to improve the quality of processes in the clinic. The chart will allow for the comparison of the frequency of occurrence and alternative courses of action effective for managing uncertainties. One of the techniques I will adopt to ensure quality improvement is providing regular training programs to the employees to build their competence. Collaborative decision-making will make them work towards achieving a common goal (Organizations, 2005).
How to develop and maintain ethical, quality, and complaint practice for the long-term
Developing and maintaining ethical, quality, and complaint practice in the organization will require the establishment of moral foundation that will promote ethical decision-making. One of the practices that will promote the above is setting the bar for employees in the organization. This will allow them to work towards achieving the set goals and the realization of the overall missions and targets. The organization will also motivate the desired behavior. This will reinforce the desired organizational behavior that promotes sustainability of the ethics, standards, and compliant practice. Other practices that will develop and sustain the above practices include sustaining the desired behavior by requiring commitment, scaling ethics, and establishing a department held with the responsibility of addressing the complaints of the employees and the clients (Buchbinder & Shanks, 2012).
Regulatory Bodies I will be concerned with on an ongoing basis
Some of the regulatory bodies I will be concerned with on an ongoing basis include the American Nurses Association, the Centers for Disease Control and Prevention (CDC), the Food and Drug Administration (FDA), and the United States Agency for Toxic Substances and Disease Registry (ATSDR). These regulatory bodies will provide with the necessary updates on issues related to the standards of health care, emergence, and management of new conditions and supervision of the health care standards across the state.
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