Daniel\'s Problem Statement and Research Questions. Use

¶ … Daniel's problem statement and research questions. Use the following criteria:

The background of the problem is clear. The problems of customer complaints, outdated planes that require more maintenance, which causes delays and have a lot of technical problems is clearly stated.

The goal of the research project is clear. The goal of determining how the delays affect consumers' service evaluations is clearly stated.

The problem statement is formulated in a neutral and unambiguous way. The problem statement is stated to be open to all possible problems and solutions.

The problem statement is precise and specific. The problem statement does specifically state the problems of customer complaints and outdated planes.

e. The problem statement is relevant. The statement is relevant to the presented problems.

f. The problem statement is feasible. The problem statement is feasible.

g. The specific research questions follow logically from the problem statement. Questions 1 and 2 logically flow from the problem statement. Question 2 should read, "What are the consequences of delays and how does it mediate the relationship between waiting and service evaluations?

h. The specific research questions are precisely written and lead to observable outcomes. Question 2 should be rewritten, refer to g., and the questions do lead to observable outcomes.

2. Improve the section "Relevance." The practical usefulness of this project will give CAP an indication of the level of performance and the effects of the performance. The results will show how CAP can improve their customer service, even during delays.

3. Do you think the section "Research Design" provides enough information? Why (not)? Yes, it clearly states the how the project will be conducted.

4. Does the section "Time Frame" provide enough information? Improve this section if necessary. Yes, it does provide an approximation of six months and the fact that periodic reports will be made.

5. Explain how a literature review helps Daniel to solve CPA's problem. The literature review helps to compare customer service of other organizations in the same industry.

6. Search for three more relevant papers in academic journals. Explain why you have selected these specific papers.