Issues at Green Wave Landscaping Management

Tom Harrelson, Field Manager, Green Wave Landscape Management Restitution for Henry Stewart Henry Stewart is one of the most valued clients for the company since he is a renowned real estate agent who has referred many clients to this company. Stewart recently has trees and shrubs in his home sprayed for insects by the two new company staff you assigned to work in his residence. However the assigned workers killed over $2,000 in prize fish since they did not cover the pond when spraying trees and shrubs for insects.

Stewart has since written letter in which he is terminating his service and threatens legal action if he does not receive restitution for his dead fish. Moreover, he has posted a scathing commentary on the company's blog in which he requested for remuneration publicly. The accident at Stewart's residence was probably fueled by the fact that you sent new workers alone, which was a breach of company policy that requires pairing new and experienced workers on work assignments.

This situation, which has considerable impact on the company's reputation and operations, could have been prevented through compliance with the policy regarding assigning employees for different assignments. Secondly, the situation could have been prevented through training employees on procedures relating to spraying trees and shrubs. Their failure to cover the pond is an indication of probable lack of proper training since training of new employees helps in ensuring they obtain the capabilities for performing their jobs (Wilke, 2006).

Therefore, you should conduct an assessment of the situation and schedule for a meeting of all employees in which important information will be conveyed with regards to work assignments and procedures. TO: Sarah Robinson, President, Green Wave Landscape Management DATE: October 17, 2015 SUBJECT: Analytical Report for Internal Circulation Henry Stewart is one of the most valued clients for the company since he is a renowned real estate agent who has referred many clients to this company.

Stewart recently has trees and shrubs in his home sprayed for insects by the two new company staff you assigned to work in his residence. However the assigned workers killed over $2,000 in prize fish since they did not cover the pond when spraying trees and shrubs for insects. Stewart has since written letter in which he is terminating his service and threatens legal action if he does not receive restitution for his dead fish.

Moreover, he has posted a scathing commentary on the company's blog in which he requested for remuneration publicly. This incident was fueled by various factors including the failure by the field manager's violation of company policy. In my analysis of this issue, I have discovered that the field manager, Tom Harrelson, sent two new workers for this assignment at Stewart's residence without experienced workers. Secondly, this situation could have been brought by communication problems within the company.

It is likely that the field manager did not provide necessary instructions to these employees regarding how to handle such an assignment. Third, the scenario is attributable to hiring problems and weaknesses in the company since the new employees for not have been adequately trained for this kind of work assignment. Based on these factors, it is important for the company to establish suitable measures that will prevent the occurrence of such an incident in the future.

First, the company should enhance its hiring process since improved employee hiring results in better company performance (Quast, 2012). Green Wave Landscape Management should improve its hiring policies and procedures to help ensure that the company only recruits who are qualified for the job. This would entail providing comprehensive job descriptions and requirements during job advertising. A clear job description and position requirements helps in making the hiring process easy since it provides the roadmap for assessing the best fit candidate for the job.

For the company, the process would entail utilizing a serious and more formalized approach in screening candidates. This is an important process since it seems like the new employees did not have adequate understanding of job requirements for this kind of work assignment despite not having an experienced employee alongside. An effective hiring policy and procedure for the firm would help avoid such scenarios because new workers will be selected on the basis of understanding the job and its requirements.

Secondly, the company should conduct employee training for all workers in which important information is conveyed with regards to career development and enhancing work processes. This is primarily because.