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¶ … jobs were chosen from an episode of 'Under Cover Boss' where the Chief Development Officer of Subway goes undercover to work at one of his own Subway outlets. The two job positions that have been chosen for this paper are Sandwich artist and Store Manager. The job analysis was carried out using an amalgamation of both surveys and interviews. A job analysis questionnaire was handed out to relevant employees to extract information about what kind of work do the do on a regular basis. Besides that a one to one interview was also carried out to gain an elaborate feedback on the response of the questionnaire in order to ensure if any amendments are required to be made in the Job descriptions (Iamratanakul, Sorakraikitikul, Siengthai, & Dimmitt, 2010). The job analysis procedures were carried out at multiple outlets of Subway in order to ensure accuracy of Job description. The job descriptions for the two positions are given as follows:
Job Description: Subway Sandwich Artist
Position: Sandwich Artist
Report To: Store Manager
Note: In case you think that you have any disability that may create a hindrance in performance of your work, please disclose it beforehand so that reasonable arrangements can be made in order to accommodate your disability. You are however not required...
quired to disclose any disability that does not impact your performance and/or efficiency of the job.
Minimum Qualifications:
High school diploma.
Proof of English proficiency (For non-native candidates only)
Experience in fast food industry will be a plus, but not mandatory.
Ability to handle pressures and meet targets
Ability to handle on counter customer complaints with patience
Ability to handle necessary equipment and tools such as cash registers, slicers etc.
Required Duties
Effective management of cash register, accurate handling of money and collection of cash and other modes of payments received from customers.
Management of inventory, merchandise and keeping track of cash shortages.
Maintain store cleanliness by effectively performing housecleaning duties and cleaning of equipment.
Effective maintenance of shift records and levels of inventory
Ability to communicate with customers and answer their queries in a courteous and patient manner.
Ability to work independently under minimum supervision and to take relevant prompt decisions where necessary.
Physical and Mental Requirements:
Ability to stand on counter…
References
Iamratanakul, S., Sorakraikitikul, M., Siengthai, S., & Dimmitt, N.J. (2010). The Relationship of Perceived Human Resource Management Practices on Employees' Performance. International Journal of Business Strategy, 10(2), 44+. Retrieved from http://www.questia.com
Nimalathasan, B. (2012). Human Resource Management and Industrial Relations. South Asian Journal of Management, 19(4), 140+. Retrieved from http://www.questia.com
Schaper, N. (2004). Theoretical Substantiation of Human Resource Management from the Perspective of Work and Organisational Psychology. Management Revue, 15(2), 192+. Retrieved from http://www.questia.com
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