Job analysis and description comparison from undercover boss episodes

¶ … jobs were chosen from an episode of 'Under Cover Boss' where the Chief Development Officer of Subway goes undercover to work at one of his own Subway outlets. The two job positions that have been chosen for this paper are Sandwich artist and Store Manager. The job analysis was carried out using an amalgamation of both surveys and interviews. A job analysis questionnaire was handed out to relevant employees to extract information about what kind of work do the do on a regular basis. Besides that a one to one interview was also carried out to gain an elaborate feedback on the response of the questionnaire in order to ensure if any amendments are required to be made in the Job descriptions (Iamratanakul, Sorakraikitikul, Siengthai, & Dimmitt, 2010). The job analysis procedures were carried out at multiple outlets of Subway in order to ensure accuracy of Job description. The job descriptions for the two positions are given as follows:

Job Description: Subway Sandwich Artist

Position: Sandwich Artist

Report To: Store Manager

Note: In case you think that you have any disability that may create a hindrance in performance of your work, please disclose it beforehand so that reasonable arrangements can be made in order to accommodate your disability. You are however not required to disclose any disability that does not impact your performance and/or efficiency of the job.

Minimum Qualifications:

High school diploma.

Proof of English proficiency (For non-native candidates only)

Experience in fast food industry will be a plus, but not mandatory.

Ability to handle pressures and meet targets

Ability to handle on counter customer complaints with patience

Ability to handle necessary equipment and tools such as cash registers, slicers etc.

Required Duties

Effective management of cash register, accurate handling of money and collection of cash and other modes of payments received from customers.

Management of inventory, merchandise and keeping track of cash shortages.

Maintain store cleanliness by effectively performing housecleaning duties and cleaning of equipment.

Effective maintenance of shift records and levels of inventory

Ability to communicate with customers and answer their queries in a courteous and patient manner.

Ability to work independently under minimum supervision and to take relevant prompt decisions where necessary.

Physical and Mental Requirements:

Ability to stand on counter for up to eight hours a day.

Ability to lift up to 60 pounds of weight.

Ability perform basic arithmetic operations

Ability to communicate in written and oral English

Job Description -- Store Manager

Position: Store Manager

Report To: Area Manager

Minimum Qualifications:

Bachelors / College Graduate

Proof of English proficiency (For non-native candidates only)

Minimum of 1 year experience in fast food industry or relevant management experience.

Ability to handle pressures and meet targets

Ability to handle on counter customer complaints with patience

Required Duties:

Keep track of all cash inflows and outflows, cash management and petty cash along with cash shortages.

Keep track of inventory levels and check for inventory shortages.

Meet required sales targets

Handle customer complaints and respond to on ground customer complaints

Handle written customer complaints and respond to them.

Take written feedbacks from customers.