Leadership
Exercise 5-3.
The first leadership scenario is when a co-worker was calling in sick constantly, and it was clear from their attitude that they were not engaged. In this case, the supervisor did nothing, and it ended up affecting the morale of the group. As leader, I would have begun to build a case with this employee for termination, documenting the absences and the fact that they were clearly bogus. The second leadership scenario recently witnessed is a situation where a new restaurant opened up. The service standards seem very high -- the people are all obviously well-trained. This type of thing means that there is a lot of leadership, so I would be sure to reinforce these positive behaviors. This can be done by offering praise, and highlighting the actions for which the praise is being given. So not "good job," but "good job dealing with that difficult customer -- he left with a smile on his face because you were able to find common ground with him." Good behavior needs to be rewarded, encouraged, and held up for the other employees as a model.
Exercise 6-4.
This is a tough question, actually -- one shouldn't really be conscious of ethical behavior. It should just be behavior, with the good ethics embedded. At least, that's how I was raised. If you have to think about it, that's already not good -- for me unethical behavior is not even considered an option; it doesn't enter my thought processes. So it pays to be mindful of ethics in terms of how I can improve in that regard. An example comes with charitable giving. I have recently taken the step to increasing my giving. This is one of the ways I can give back to those less fortunate than I. By increasing my charity, I actually feel better and I am doing good, certainly more good than if I simply spent my money on silly things I don't need. It's a matter of always behaving the right way and doing the right things, and then finding a way to do more.
Quiz 5-1.
Quiz 5-1
Scoring
1
AS
5
2
D
2
3
D
2
4
A
4
5
D
4
6
D
4
7
AS
5
8
A
4
9
D
4
10
DS
5
11
D
4
12
AS
5
13
AS
1
14
A
4
15
N
3
56
This quiz is about situational leadership, and a score of 56 indicates that I have "strong situational perspective as a leader." I believe that people are not created equal. There are definitely times when you'll want to treat them equally, but other times you have to be aware of individual needs, and by meeting those needs you can help everybody to be their best.
Quiz 5-2.
Quiz 5-2
1
A
2
A
3
A
4
A
5
D
6
D
7
A
8
A
9
A
10
A
11
A
12
A
10
With this quiz, we can see that there is generally a good leader-member exchange here. I wouldn't hang out with my boss on weekends, but otherwise there is a high degree of trust and a willingness to work hard towards common objectives.
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