Organizational Behavior Case Incident 1: Sharing Is Performing

12-13. Shared leadership obstacles occur when there is no consensus or alignment in terms of vision. The leaders butt heads and block one another. They cannot agree or, worse, no one in the group wants to make the go-ahead decision. Leadership is about deferring and making decisions, so to solve these problems, the people need to be aware of the reality of their role and position.

12-14. I would implement a shared leadership initiative in a limited way because I would not want a committee mentality. I would want leaders to communicate and foster ideas but at the end of the day I want decision makers who make informed decisions calling the shots.

12-15. I think that traditional approaches to leadership are always to be preferred because not everyone wants to be a leader. Leaders have duties and responsibilities and they get paid more to shoulder those. People lower down the chain of command should not have the same sway as their leaders; their voices might be important but they are not the ones making the decisions and their job is not to question their leaders but to respect their decisions and execute.

Ch. 15

15-13. United handled the incidents very poorly. United should not be removing customers from flights without their permission and never by force. If...

That is not putting the customer first.
15-14. The pros of bureaucratic organizational structure for an airline are that it produces standards, enables monitoring, and creates equitability. The cons are that it prevents good decision makers from learning how to...…the company is aligned with the mission and vision of the company, which is to be innovative and caring about the environment and the products. The people place an emphasis on quality and care and that translates into how workers are viewed and cared for. Everyone is on the same page because the culture is positive and deep and the values are reflected at the top and down to the bottom. It is not just lip service but authentic leadership.

Leadership styles differ from place to place because the environments have their own challenges and qualities that required unique approaches. Leadership is not a one size fits all glove that everyone can wear in all instances. Some gloves are good for driving, others for gripping a baseball bat, others for keeping fingers warm, and so on. Leadership is the same way. There are different styles because there are different needs in organizations.

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