Interview with a Target store manager on retail management

¶ … interview data from an interview with a manager at the Target department store. The writer explored the manager's past employment, current job and steps it took to get there. In addition the manager answers some tough questions about how to manage employees and keep them motivated.

How long have you worked for Target?

I have worked for Target for about 10 years. I started in a Target in Tennessee because that is where I graduated from college, and then eventually transferred here because this is where I grew up and I wanted to be near family.

What was your job before becoming a manager at Target?

While I was in college I worked at Target as a cashier. Once I graduated from college I was promoted to head cashier and entered the company management training program..Within that program I have worked in every department, in almost every capacity the store offers. It has been a wonderfully well rounded experience for me.

How long have you worked at your company?

If you count the time I spent working here part time while in college I have been a Target associate for 14 years.

4. What made you decide to become a manager?

When I was still a freshman at college and worked at Target as a cashier I was given the opportunity to observe what a manager does. I love working with the public and I also enjoy motivating and supervising people, so I decided to move toward a career in management at a retail company. Because I was already at Target I was aware of their benefits and their career ladder program and decided to stay here.

5. What all does your job consist of?

My job consists of managing the 160 employees that work for this store as well as overseeing several areas including buying, public relations and promotional campaigns.

6. What are the degrees that you have, that help in becoming a manager?

I have a degree in Business Administration with a minor in retail management.

7. What is a typical day at work?

There really isn't a typical day. My day starts with conferring with the department heads and addressing any issues that are within that conference. In addition I deal with sales staff, purchasing agents, and of course the corporate office during cyclic times during the week, month, quarter and year.

8. How has technology in the organization help keep employees competent in their job?

We provide computer training to those who use them on the job. In addition we have the most advanced equipment at the cash register stations on the market as well as a superior inventory control software package.

9. What does management mean to you?

To me, management means the process by which an organization is operated through supervision, motivation and compassion for the products, the customers and the employees.

10. What is your ultimate goal career?

I am pretty content overseeing this store but someday I may work toward becoming a regional or statewide manager.

11. Who are some of the biggest suppliers for the equipment that are used at your business?

One of our biggest suppliers is Hewlitt Packard who supplies most of our computer technology equipment that helps us run the store. It is handled through our IT department.

19. Are you consistent with policies and procedures with all staff?

Consistency is the only way to be fair and treat employees with respect. We have policies that we follow regardless of the station or position of the person involved. The stock person or cashier have the same exact rights in this company than I do. We do not pick and choose who to apply the policies too because that would be disrespectful to the hard working employees who are the face of the company to the community.

20. For a young person like myself, what information can you offer me? (I am 24 by the way)

Stay in school, get a degree and find a job doing something that you love. The rest will fall into place. If you already know what your interests are begin working or apprenticing in that field as soon as you can secure a position so that you have a head start on your career as soon as you graduate.