Mcgraw Hill and Trade

Business Relationship Preservation Factors Dear Mr. Supplier, CURRENT ISSUE I am writing in regards to the most recent computer chip shipment which you purveyed for my company. As I initially notified you via the phone, approximately 25% of that shipment was defective. My company was not able to utilize that percentage, which is certainly an anomaly when I consider what has historically been a fairly prosperous and lengthy relationship between our two organizations.

The purpose of this communication is to maintain that relationship and come to an understanding about how to address the previously mentioned issue and still go forward in a way that is mutually beneficial to both of our companies. I truly believe that there are a number of different options that we have for redressing this situation in a positive manner.

SUGGESTIONS FOR SOLVING THIS ISSUE My primary goals for solving this issue involve doing so in a manner in which my company is able to effectively recoup the funding that it spent for the approximate 25% of the computer chips which were defective. However, I believe that this can be done without necessarily involving some sort of payment on behalf of your organization.

It appears to me that each of our companies possess goods and services that the other can utilize and which can more than compensate for the monetary value of that portion of the foregoing shipment. My primary suggestion for effecting this desired result, then, is for us to facilitate some form of trade of those goods and services so that my company is suitably compensated for the defective items.

I believe that by trading some of your goods and services, we can produce a viable alternative to refunding the money that my company spent on that percentage of the defective items. As a token of our intention of good faith, my company wants you to keep all of our payment for the most recent shipment, and would merely like for you to trade additional goods and services to help preserve our relationship.

THE INTENDED OUTCOME The intended outcome of the previously discussed trade is to ultimately preserve the successful relationship our two companies have long fostered. After doing business with one another for as long as we two have, it is clear that the defective supplies were an aberration that has far from compromised the integrity of our relationship. By issuing a trade between our organizations, we can move forward with the same degree of success that has typically characterized our relationship.

Moreover, we can do so in a way that will ensure that future success is not only attainable, but expected. Therefore, the expected outcome of the proposed trade is a propagation of our long-term relationship. Furthermore, that outcome is a continuation of our relationship in such a way that neither party has any regrets or cause for recrimination. We should both be able to continue to do business with one another with confidence and in such a way that is useful for both parties.

The consequences of winning and losing are significant to those on both sides of the proverbial coin. By effecting a trade between our organizations, we can create a way so that neither party loses, and both of our organizations win. In such a way, we can "include the objectives, interests, and needs" (Picker, 2002) of each party. The victories for both sides are readily apparent; we will continue to procure quality products from your organization, which will in turn retain its status as our primary purveyor of computer supplies.

TIME FRAME There is a fair amount of flexibility in the time frame that my company would like to see the proposed trade take effect. Obviously, it is beneficial to my organization to make up for the slight loss we incurred on this purchase as soon as possible. Nonetheless, I understand that your organization may have made prior commitments that warrant its attention beforehand.

Therefore, I hope that you will agree to facilitate this trade in a time frame commensurate with the business schedule for both of our respective organizations, so we can get to the anchoring and adjustment period (Buell, 2007). ALTERNATIVES AND SOLUTIONS The solution proposed in this document is predicated on the concept of power. Your organizations has the power to reimburse mine for the costly defects of the aforementioned computer chips by providing additional hardware required to implement those computer chips.

One possible solution is to trade some of that additional hardware for a promise of future orders of computer chips. Should a substantial percentage (greater than 5%) of those future chips prove defective, then our trad will be void and we will require full repayment for the additionally purchased hardware and the 25% of the initially defective computer chips. The crux of the trade requires that additional hardware at.