Sign Up Now
Get instant access to over 1 million+ study documents
OR
Already registered? click here to login
By creating your account, you agree to our terms of service, privacy policy and student honor code.
Memorial Hospital
Discuss some ways that a hospital might measure quality.
There are many ways that a hospital can measure quality. To some extent, the quality as rated by the end user is one of the critical success factors. However, as the case mentions, this may not tell the full story. It is possible for clients to be satisfied with the care they received even though they did not receive adequate care. Therefore the metrics to measure quality must obviously be multifaceted. Patient perceptions should be a key component, but other considerations such as industry averages and industry metrics should be considered.
What are the potential costs of quality for Memorial Hospital? How could the value of a human life be included?
It is difficult to associate a financial value to the cost of a human life. Some estimates can put the value in the millions...
To the families of the patients the value can be virtually priceless. Memorial Hospital must balance many factors when determining its operational model. For example, if the hospital focused on providing the highest level of service in regard to state of the art practices, then it may not have the resources available to provide this quality of service to the patients that demand it. If the hospital does not use it resources effectively then it could also provide a low level of service to all its patients. Basically the hospital should focus on providing the best level of care possible with the level of resources available to the organization.
3. Are there any ideas or techniques from TQM that Janice could use to help Memorial focus on providing quality health care?
Deming's theories that he learned in Japan…
Works Cited
Bennet, L., & Slavin, L. (2009, April 3). What Every Health Care Manager Needs to Know. Retrieved from Continous Quality Improvement: http://www.cwru.edu/med/epidbio/mphp439/CQI.htm
Malik, S. (2007, May 2). Creating Departmental Dashboards. Retrieved from Dashboard Insight: http://www.dashboardinsight.com/articles/digital-dashboards/building-dashboards/departmental-dashboards.aspx
Memorial Hospital," the hospital is privately owned and contains 600 beds for patients. It also offers a wide range of services like X-ray facilities, an intensive care unit, a cardiac care unit, an emegency room, a complete laboratory, and a psychiatric ward. The hospital has great services however, these services are offered in other healthcare facities and hospitals in the surrounding area. In order to prevent additional costs, the
Open Heart Surgery Cabarrus Memorial Hospital The Case Open Heart Surgery Cabarrus Memorial Hospital The Case for Open Heart Surgery at Cabarrus Memorial Hospital Cabarrus Memorial Hospital is based in North Carolina. This is a hospital that serves people from different areas of Cabarrus County. When the hospital was formed, Mr. Cannon who was a wealthy man and owned the biggest millers company called Cannon Mills decided to fully support it. This was
During this period, market share is normally held fixed as a core planning assumption, with the potential share gains modeled inside specific strategies after sometime in the process. The genesis of strategic business planning is to secure, and if possible enhance, the financial situation of the organization, facilitating it to continue its mission well into the coming years. Midvale must build a macro level financial model connected to its
Healing hospital provides its patients with a safe environment in terms of healing qualities that are related with interpersonal care and healthy interaction between health care providers and patients. It creates an environment that recognizes, supports and promotes the self healing abilities of the patients. A healing hospital helps the patients to achieve physical, mental, emotional and spiritual well being. In addition to technical competency such a hospital provides its
Healthcare Reform "Simkins v. Moses H. Cone Memorial Hospital" The case of Simkins v. Moses H. Cone Memorial Hospital was a case that attempted to end the segregation of African-American and Whites in the U.S. hospitals and medical professions as a whole. The case challenged the use of public funds to maintain and expand the segregated hospital care in the United States. Source of the laws related to the case are: Title VII
This can lead to both autonomy and cooperation within the group, as no member will feel that his or her skills are not utilized to an optimal level. It is also possible that non-constructive conflict can arise from the diversity within a group if not managed effectively. Jokes that are not meant to be so may for example be taken as offensive by certain members of the group. Other members