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¶ … role of an employee of a medical organization who is attending a general meeting with its management to discuss some changes regarding the Quality Assurance program due to the occurrence of a "never event." Here we will address the questions which will be put forward by the nursing staff and try to find a proper solution which is acceptable by all of the parties involved in the organization. Let's look at this in detail.
Term definition
The term "never event" is given to any sorts of critical medical errors which are supposed to be avoided at all cost. Some of the events which can be classified under this category include wrong-site surgery, delay in treatment of the patient, patient fall, patient suicide, operation or post-operation complications, medical errors and so on. Although the reduction of the Never Event is one of the top most priority of medical institutions, it is observed that one of the main reason for their occurrence is lack of standard operating procedures among the staff, proper management of entire institution or finally just the human error factor. Now, let's look at some of the responses which our chosen employee can give.
Addressing the staff
"Addressing the staff immediately in the correct manner is very important." (Brown, 1992). Here are some of the ways which can help any individual in doing this process effectively.
Stating the facts
Interpreting the facts in simple manner
Stating own feelings regarding it
Validate...
Examining the validity of statements can involve examining the basic facts, history related to the person who is making the statement, conformation from other sources or doing in-depth research regarding the statement being made. "Experience can greatly help in solving the problem but here it can also help in judging validity." (Kleiner, 2006).
Examining Validity
There are various different methodologies which can help in achieving this crucial aim, some of them are as follows.
Comparison with facts
Any professional analyst which checks the validity of statements being made must have a thorough and broad sense of knowledge regarding the subject matter. Here in our case the employee should have great knowledge of the ongoing facts, conditions and that of other related material. It should also take note of taking different sources as a mean for information gathering and validation. "A good analyst never jumps straight to a conclusion but looks at all of the different possible angles regarding the problem and its solution." (Hall, 2007).
Reliability of the source
In many cases the statements made by others are not true…
References
Brown, R. (1992). Quality Assurance in Higher Education. London: Routledge.
Kleiner, M. (2006). Licensing Occupations. Kalamazoo: W.E. Upjohn Institute.
Byrnes, J. & Fifer, J. (2010). Moving quality and cost to the top of the hospital agenda. Healthcare Financial Management, 64(8), 64-71.
Hall, A. (2007). Beyond the Joint Commission: An Overview of Other Inspection Systems. Biomedical Instrumentation & Technology, 41 (2), 151.
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