Visitor reception workflow and office communication protocols

Start

End

Politely say goodbye to the visitor.

Take

visitor's message, name, and contact information. Forward to the tenant

Does visitor wish to leave a message?

Allow visitor to enter

Inform the tenant of visitor's arrival.

visitor's requested person available?

Politely decline the proposed offer.

Yes visit business related?

Identify

the visitor's reason for the visit.

inquiry.

Receive person with daily greeting and smile.Workflow Diagram: Receiving Visitors

In many facilities medical and otherwise, business is constantly being conducted in many ways and approaches. face-to-face business is one of these methods in which people working in our office our sought after. It is much harder to deny a person face-to-face than it is over the telephone so these sales representatives stand somewhat of an advantage for gaining the attention of a key decision maker within the office.

The purpose of this essay is to describe and highlight the workflow of a simple task of receiving visitors within the office. This essay will use the afore mentioned workflow diagram as a model to explain the step-by-step understanding of a process. Each step will be identified and be considered for its place within the overall system. Before concluding this essay will also explain how this process is best used and applied to measure the overall effectiveness of the system and implement new solutions to problems.

Workflow is very important within the nursing profession. Cornell et al. (2010) argued that "In addition to performing many cognitively challenging, short-term, and widely variable activities, nurse workflow is in a constant state of flux because of the relentless evolution of technology. The amount, duration, and location of nursing activities have changed with the introduction of electronic medical records (EMRs), computerized provider order entry (CPOE), mobile devices, sensors, and other medical technologies that strive to improve information access. Although the benefits of new technology are not challenged, the impact on nurse workflow, care delivery, and nurse job satisfaction remains a question."

Assessing the Situation

There is no accepted rubric or matrix that judges the overall performance of this workflow system. Its success depends on the personnel who are in the office conducting the operation or task. This subjective approach does not call for a standard or accepted matrix to evaluate the performance of this system. Individual performance assessments serve as an indirect measure of the effectiveness of this and other policies. If those of us working in the office are not adhering to the accepted standard of this workflow system it would be uncovered and addressed in these types of individual assessment situations or counseling sessions that occur with leaders and their subordinates on a regular basis.

Vardaman et al. (2012) helped explain how complexity and change impacts a nurse daily routine. They wrote "nurses go about their day-to-day activities, but discrete events happen that serve to disrupt these activities: Patients may have emergencies; families may require additional time to discuss a loved one's condition; and routine procedures such as inserting an intravenous line may become difficult when dealing with certain patients. These interruptions make nurse workflow nonsystematic and serve as altering events."

Improvements to this issue can be added by finding new ways to greet visitors without seeming standoffish. The nature of our work in the office is about healing and making people feel better. Sometimes turning away an unwanted visitor may be difficult and troublesome for people who have a difficult time expressing their emotions. Eventually it is important and essential that the ideals and objectives of the leaders of the office are held in high esteem in order for these workflow systems to perform at improved or even currently desired standards.