Oak Brook Medical Systems Inc operations and services

Business Case Studies - Proposal Memo

INTEROFFICE MEMORANDUM

This memo addresses some of the areas in which improvements appear possible in the Hospital Supply Division, which has recently come under my management. Since taking this position 90 days ago, I have observed, taken notes and discussed the activities assigned to the Director of Strategic Planning in my division and have found she is a very effective strategic manager. She has brought $40 million into our division. Jacqueline Harris, however, has communications problems, which have been noted by her co-workers, prevented the expansion of her responsibilities, and thwarted her advancement.

I would like to recommend that Jacqueline meet with me to discuss her future. She has the potential of being a superior section manager, yet has managed to alienate many of her co-workers by her insensitivity to their problems and feelings. She appears to be unaware of her overwhelming assertiveness and blames her stagnant position in the company on her colleagues, including myself, whom she says are prejudiced against her because of her race. This is a very delicate situation and one which I believe can be corrected.

I would like to suggest training Jacqueline to take a higher corporate position by sending her to a series of sensitivity workshops and communication classes. I believe that she is highly intelligent, willing to advance in learning and if approached with sensitivity and appreciation of her skills, would take advantage of this opportunity. I intend to propose she take these steps and train for senior management in a meeting with her, and would hope you would approve of this and the following:

It has been pointed out to me and I have noted the lack of women and minorities in management position in my division and feel that not only would it be a good personal relations plan, but it would be a wise move on the part of the company to institute a policy to support the advancement, through business and communications education, of all genders and races into the management area. As we may hope to avoid future suits concerning gender and racial-related hiring practices and policies, I believe it would be a good idea to institute a program of training future managers. This would also solve some of the cultural diversity problems which have been noted in this division. Many other corporations have such a policy concerning educational advancement and I feel it would be to our advantage to institute such a policy company-wide.

Thank you for hearing me out on this crucial problem which I feel needs attention.

LETTER to ALL EMPLOYEEES in HOSPITAL SUPPLY DIVISION

As a new officer in your administration, I would like to commend you on the hard work and dedication to Oak Brook Medical Systems which I have observed in each one of you.