Office Automation and Group Collaboration Software

Office Automation and Group Collaboration Software One of the office automations that help our company is the e-commerce system that was mainly developed for the purpose of upgrading the business processes of the company. This e-commerce application involves the automation of the trading process between our company and the customers. Basically, it makes the buying and selling processes faster and more convenient for both the customers, the marketing department, and retail department of the company.

Aside from the benefits it brings to the marketing phase of product selling, our e-commerce application also offers lesser tasks in terms of financial accounting. This is because the site includes automated process of computing the necessary amounts involved in a transaction. The e-commerce application that we have conforms to the basic definition of what an e-commerce system is. As defined online, Electronic commerce: the conducting of business communication and transactions over networks and through computers.

Specifically, e-commerce is the buying and selling of goods and services, and the transfer of funds, through digital communications. From this definition, our e-commerce application is basically defined as a tool used for communication and business transactions that can be utilized over the Internet. Specifically, it is a medium for trading between a company and another party wherein transfer of money or goods is involved. Part of the purpose that our e-commerce application serves is that it also works as a collaboration tool for marketing and sales agents.

With the help of a functionality that saves all the transactions of customers as grouped by their respective sales agent, this system can easily provide information to marketing staffs. This is useful particularly to the task of developing marketing strategies. As a collaboration software, our e-commerce system further includes a functionality for forums in which the customers and company staffs can post their concerns. To allow an open discussion to anyone, this functionality does not need validations for user account and password entries.

It simply provides the users with a discussion board wherein they can basically post and address their concern to anyone. The first and foremost advantage of our e-commerce application is that it makes business transactions quick and convenient. With just a few clicks of buttons and keystrokes on the keyboard, a customer can quickly buy a product he wishes to buy. The drawbacks of traveling and the tiring task of roaming around the mall when selecting products is also eliminated.

On the other hand, in similar manner, a sales representative can conveniently perform the task of advertising his products to a wide range of customers. The following advantages and disadvantages of e-commerce, as listed by Ron Kurtus (2000), also applies to our company's e-commerce application. Advantages Access to worldwide markets Minimal sales costs Can compete with larger companies.