Office Standard Responses

Start End Politely say goodbye to the visitor. Take visitor's message, name, and contact information. Forward to the tenant Does visitor wish to leave a message? Allow visitor to enter Inform the tenant of visitor's arrival. visitor's requested person available? Politely decline the proposed offer. Yes visit business related? Identify the visitor's reason for the visit. inquiry. Receive person with daily greeting and smile.Workflow Diagram: Receiving Visitors In many facilities medical and otherwise, business is constantly being conducted in many ways and approaches.

face-to-face business is one of these methods in which people working in our office our sought after. It is much harder to deny a person face-to-face than it is over the telephone so these sales representatives stand somewhat of an advantage for gaining the attention of a key decision maker within the office. The purpose of this essay is to describe and highlight the workflow of a simple task of receiving visitors within the office.

This essay will use the afore mentioned workflow diagram as a model to explain the step-by-step understanding of a process. Each step will be identified and be considered for its place within the overall system. Before concluding this essay will also explain how this process is best used and applied to measure the overall effectiveness of the system and implement new solutions to problems. Workflow is very important within the nursing profession. Cornell et al.

(2010) argued that "In addition to performing many cognitively challenging, short-term, and widely variable activities, nurse workflow is in a constant state of flux because of the relentless evolution of technology. The amount, duration, and location of nursing activities have changed with the introduction of electronic medical records (EMRs), computerized provider order entry (CPOE), mobile devices, sensors, and other medical technologies that strive to improve information access.

Although the benefits of new technology are not challenged, the impact on nurse workflow, care delivery, and nurse job satisfaction remains a question." Summary The process described above relates to an employee at the office and what they should do when encountering a visitor. There are many visitors that arrive at the office and there are many reasons as to why someone would visit. This protocol is in place to ensure that the visitor can be connected with the right person in the office if needed.

The use of this system is to establish a standard operating procedure that all are familiar with and can react to when this situation arises on a day-to-day basis. The first step suggests it is necessary to determine what the visitors intent is when they visit. To distinguish the first digression from the system, it is necessary to communicate this information.

Regardless of the intent, manners and human decency prevails, and the first step in this process is to greet each and every stranger encountered at the office with respect and a warm greeting. This should reflect the greater overall tone of the office, and making friends and good connections is as simple as being warm and polite.

After the initial greeting takes place, necessary information must be exchanged in order to delineate the proper flow of information and ensures that all communications exchanged are professional and within the bounds of professional exchange. Since this office does not accept business related visitors, this criteria is first determined by simply asking the visitor the nature of the business. This simple task is effective in preventing unwanted and unnecessary violations of office policy that could seriously hamper and impact the overall effectiveness and efficiency of the office itself.

The next main division point within this workflow diagram centers around the fact if the person who the visitor is seeking is present and available at that moment the request is made. There are many people within the office all who host visitors on a consistent basis, office policy has been created to eliminate or at least minimize confusion and office disruption. The next split of decision making occurs once the visitor learns if the person sought is unavailable.

The visitor is asked if they would like to leave a message. This option allows the visitor to control the situation and leave a message or not to announce his presence. If a message is taken, simple technology is used such as paper and pen, to write the message down on paper. This simple approach is used to minimize digital distractions that often create havoc within the office and avoided when possible.

Assessing the Situation There is no accepted rubric or matrix that judges the overall performance of this workflow system. Its success depends on the personnel who are in the office conducting the operation or task. This subjective approach does not call for a standard or accepted matrix to evaluate the performance of this system. Individual performance assessments serve as an indirect measure of the effectiveness of this and other policies.

If those of us working in the office are not adhering to the accepted standard of this workflow system it would be uncovered and addressed in these types of individual assessment situations or counseling sessions that occur with leaders and their subordinates on a regular basis. Vardaman et al. (2012) helped explain how complexity and change impacts a nurse daily routine. They wrote "nurses go about their day-to-day activities, but discrete events happen that.