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Politely say goodbye to the visitor.
Take
visitor's message, name, and contact information. Forward to the tenant
Does visitor wish to leave a message?
Allow visitor to enter
Inform the tenant of visitor's arrival.
visitor's requested person available?
Politely decline the proposed offer.
Yes visit business related?
Identify
the visitor's reason for the visit.
inquiry.
Receive person with daily greeting and smile.Workflow Diagram: Receiving Visitors
In many facilities medical and otherwise, business is constantly being conducted in many ways and approaches. face-to-face business is one of these methods in which people working in our office our sought after. It is much harder to deny a person face-to-face than it is over the telephone so these sales representatives stand somewhat of an advantage for gaining the attention of a key decision maker within the office.
The purpose of this essay is to describe and highlight the workflow of a simple task of receiving visitors within the office. This essay will use the afore mentioned workflow diagram as a model to explain the step-by-step understanding of a process. Each step will be identified and be considered for its place within the overall system. Before concluding this essay will also explain how this process is best used and applied to measure the overall effectiveness of the system and implement new solutions to problems.
Workflow is very important within the nursing profession. Cornell et al. (2010) argued that "In addition to performing many cognitively challenging, short-term, and widely variable activities, nurse workflow...
The amount, duration, and location of nursing activities have changed with the introduction of electronic medical records (EMRs), computerized provider order entry (CPOE), mobile devices, sensors, and other medical technologies that strive to improve information access. Although the benefits of new technology are not challenged, the impact on nurse workflow, care delivery, and nurse job satisfaction remains a question."
Summary
The process described above relates to an employee at the office and what they should do when encountering a visitor. There are many visitors that arrive at the office and there are many reasons as to why someone would visit. This protocol is in place to ensure that the visitor can be connected with the right person in the office if needed. The use of this system is to establish a standard operating procedure that all are familiar with and can react to when this situation arises on a day-to-day basis.
The first step suggests it is necessary to determine what the visitors intent is when they visit. To distinguish the first digression from the system, it is necessary to communicate this information. Regardless of the intent, manners and human decency prevails, and the first step in this process is to greet each and every stranger encountered at the office with respect and a warm greeting. This should reflect the greater overall tone of the office, and making friends and good connections is as simple as being warm and polite.
After the initial greeting takes place, necessary information must be exchanged in order to delineate the proper flow of information and ensures that all communications exchanged are professional and within…
References
Cornell, P., Riordan, M., & Herrin-Griffith, D. (2010). Transforming nursing workflow, part 2: the impact of technology on nurse activities. Journal of Nursing Administration, 40(10), 432-439.
Keohane, C.A., Bane, A.D., Featherstone, E., Hayes, J., Woolf, S., Hurley, A., ... & Poon, E.G. (2008). Quantifying nursing workflow in medication administration. Journal of Nursing Administration, 38(1), 19-26.
Leymann, F., & Roller, D. (2000). Production workflow: concepts and techniques.
Vardaman, J.M., Cornell, P.T., & Clancy, T.R. (2012). Complexity and change in nurse workflows. Journal of Nursing Administration, 42(2), 78-82.
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